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"Ok location, helpful staff. " More

By a verified traveler on Sun 26 Sep 2021

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Hotel Description

Rapid City guestrooms with free WiFi

In Rapid City

Within a 15-minute walk of the hotel, you'll find Pirate's Cove Adventure Golf and Rushmore Mall. Journey Museum & Learning Center and Central States Fairgrounds are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, flat-screen TVs

The 114 guestrooms have flat-screen TVs with cable channels and offer free WiFi and sitting areas. Free local calls, hair dryers, and safes are also available. Housekeeping is available on request.

Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$46* Per night/room Nov 1 - Nov 2

Basic Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Basic Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serena Inn & Suites- Rapid City ratings based on 19 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Serena Inn & Suites- Rapid City

Everyone (6) Couples (5) Family (6)
4 out of 5
Ok location, helpful staff.

Posted by , from CEDAR CITY on Sep 26, 2021

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4 out of 5
Was an easy check in. Plus was pet friendly. Our accommodations were fine. Seems that the smoke alarm had been removed and loose wires hanging out of the wall. Cons- being pet friendly very small area to walk dog to potty area. I was unable to check out as no one would come out of the office even after several bell rings. I waited what would be a reasonable time but it seemed the employees would rather chat amongst themselves.

Posted by on Sep 21, 2021

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1 out of 5
Room was not clean and had to ask for a different room. Hotel was very gross and dirty. Check in was terrible and the two employees were very unprofessional. Worst hotel experience I've ever had.

Posted by on Sep 19, 2021

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5 out of 5
The guy was very polite, when I checked in. Need more ppl. Like him! There

Posted by on Sep 7, 2021

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5 out of 5
Staff is as very friendly when we checked in. Bathroom floor was a little dirty. Location was very convenient. The hotel was a little dated. Some graffiti in parking lot. Our room was on a subfloor so the window of our room was street level, I didn’t really like that for safety reasons. Overall the staff made the trip nice, hotel wasn’t spectacular but it was somewhere to lay your head.

Posted by on Aug 22, 2021

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3 out of 5
I was very happy to find a reasonably priced room. There was no coffee maker in the room although there were coffee packets. The towels were thoroughly worn. It was an OK stay. I was comfortable.

Posted by on Jul 31, 2021

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3 out of 5
We arrived around 5pm. I was interested in changing my room type to adjoining and asked the receptionist. She said they didn't have any. Then she pulls up a map and shows me there is one. I tell her I'm not interested in spending the amount of money they are asking for and she tells me she'll put me in that room anyway in case we change our minds. We get to the room. It is plain. It is dated. It has an incredibly small toilet and more important it doesn't matter if we change our minds because it is in fact not an adjoining room. Within the hour there is a ruckus outside and my partner opens the door to find a man very surprised we were in the room staying that he and his friend had a reservation for 3 nights and when they left that morning all their stuff was in this room. My partner went to the front desk with them. They find out the morning receptionist accidentally checked them out and that a very confused housekeeping removed all of their things. They end up needing a new room. The hotel is fairly easily located on the interstate so it was close to things we were doing. Their breakfast is basically just a nature bar but my partner enjoyed their fresh brewed coffee in the lobby 24 hours and even said it was good for hotel coffee. On our second night we again had a visitor at our door. It was some sketchy man who asked my daughter if our air conditioner was running. She hollered at us and by the time an adult made it to the door he had run off.

Posted by on Jul 23, 2021

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2 out of 5

Posted by on Jul 15, 2021

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5 out of 5
Room was clean and comfortable. Breakfast was gone in less than an hour. More should have been put out or someone on duty to make sure people didn’t hoard.

Posted by on Jul 10, 2021

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2 out of 5
No elevator and must encounter stairs for all floors.

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 5, 2021 by General Manager

Thank you for sharing your experience.

About the Serena Inn & Suites- Rapid City

Location 2124 N Lacrosse St, Rapid City, SD 57701

Property Features

Free breakfast is available daily. Public spaces have free WiFi. Free self parking is available. This Rapid City hotel is smoke free.

  • 114 guestrooms or units
  • To-go breakfast (free)
  • Front desk (24 hours)
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Serena Inn & Suites- Rapid City offers 114 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and irons/ironing boards can be requested.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Handrails in hallways
  • Roll-in shower
  • Handrails in stairways
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 15 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash

Safety features at this property include a carbon monoxide detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and window guards in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serena Inn Suites Rapid City
  • Serena Inn & Suites Rapid City
  • Serena Inn & Suites- Rapid City Hotel
  • Serena Inn & Suites- Rapid City Rapid City
  • Serena Inn & Suites- Rapid City Hotel Rapid City
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.