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Best Western Ramkota Hotel

3-star property
2111 N LaCrosse Street, Rapid City, SD 1-855-201-7819
3.6 out of 5
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See all 21 travelocity Reviews

"The door to our room always took several tries to open and didn't latch easily when we tried to close it, but the location and the pool facilities wer ... " More

By a verified traveler on Sun 18 Jul 2021

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Hotel Description

Family-friendly 3-star hotel near Rushmore Mall

In Rapid City

At this Rapid City hotel, you'll be within half a mile (1 km) of Rushmore Mall and 3 miles (5 km) of Main Street Square. Also, Art Alley is within 3 miles (5 km) and Monument Health is within 6 miles (10 km).

Free water park, dining

This smoke-free hotel features free water park access, 2 indoor pools, and a restaurant. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Unwind with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and a roundtrip airport shuttle.

Cable TV, refrigerators

Featuring conveniences like refrigerators and microwaves, the 267 guestrooms also offer room service and TVs with cable channels. Coffee/tea makers, hair dryers, and phones are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room Oct 24 - Oct 25

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Ramkota Hotel ratings based on 21 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Ramkota Hotel

Everyone (11) Couples (1) Family (9)
1 out of 5
The property was run down, there were no amenities, laundry and trash we’re placed in the hallway for pickup. You had to change your own sheets. There was one restaurant on site and it is closed on Sunday, when we checked in exhausted and then had to go find somewhere to eat. When we went to the restaurant it was crowded with poor service. You had to go to the front desk for towels etc and wait in line while other guests were checking in. Very disappointed, we thought a Best Western was a good choice in selecting a hotel!! We paid $219 a night not including hotel tax!!

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by Wade

Thank you for your review. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention. Please feel free to contact me directly at the hotel to discuss your experience with me. Thank you and Safe Travels!

4 out of 5
The door to our room always took several tries to open and didn't latch easily when we tried to close it, but the location and the pool facilities were great.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 19, 2021 by Wade

Thank you for taking the time to leave this review of the Best Western Ramkota and thank you for choosing to stay with us during your recent stay to the Black Hills. We hope to see you again soon. Thank you and Travel Safely!

5 out of 5
Our first stay at the hotel, we visit the area a lot, now we've found a new preferred hotel for the future.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 8, 2021 by Wade

Thank you for your great review of the Best Western Ramkota and thank you for choosing to stay with us during your recent stay to the Black Hills. We hope to see you again soon. Thank you and Travel Safely!

5 out of 5
The room was nice but smelled like cat urine when we first arrived. Found that the fan in the bathroom didn’t work so I’m assuming that’s why. Water park was a hit with my kids. Check in was seamless. It’s near a lot of places that deliver so good was received quickly. Laundry facilities on site were cheap and made unpacking today a lot easier.

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jun 29, 2021 by Wade

Thank you for taking the time to leave this review of the Best Western Ramkota and thank you for choosing to stay with us during your recent stay to the Black Hills. We hope to see you again soon. Thank you and Travel Safely!

2 out of 5

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 21, 2021 by Wade

Thank you for your review. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to apologize for not meeting your expectations. I hope you will give us a second chance to show you the high quality customer service that we are normally famous for. Please feel free to contact me directly at the hotel to discuss your experience with me. Thank you and Safe Travels!

1 out of 5

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 21, 2021 by Wade

I am sorry to hear you didn't enjoy your stay. Please contact me directly at the hotel and we can discuss you stay in more detail. Thank you,

5 out of 5
The water park was great , kids loved it . You have a wonderful staff, always polite and willing to help!!

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 5, 2021 by Wade

Thank you for your great review of the Best Western Ramkota and thank you for choosing to stay with us during your recent stay to the Black Hills. We hope to see you again soon. Thank you and Travel Safely!

4 out of 5

Posted by on Aug 16, 2020

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Comment from Hotel Management

Aug 17, 2020 by Wade

Thank your for your review. We appreciate you choosing to stay with us at the Best Western Ramkota. With our free Water Park and convenient location the Best Western Ramkota is a great place to Headquarter out of when visiting Rapid City and the Black Hills. We hope you can come back soon.

2 out of 5
I booked this hotel Pre COVID and was very disappointed in the fact there was no room service just a bag and go breakfast. The price was the same .... I was there 5 days and had to hunt down towels toilet paper and trash bags.... lucky for me the laundry room was next door to my room and grabbed what I needed but shouldn’t have happened!! The grab and go consisted of either a honey bun or cinnamon roll 459-500 calories, bottled water and a granola bar and some fruit cup with no ingredients or calorie count.... not even what it was!!! We traveled back home stopping at 5 hotels along the way and by far the Holiday Inn Express was the best. Served hot breakfast and had coffe with creamers other then powdered creamer! Will not be back to this best western I’ve stayed at many and this by far was the worst !!

Posted by , from Keyport Nj on Jul 27, 2020

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Comment from Hotel Management

Jul 28, 2020 by Wade

Thank you for your review. I appreciate you taking the time to tell use about your stay. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention. In the Post COVID world things have changed from the old norms to help keep our employees and guest as safe as possible. One of these things is the daily maid service, we do not go into a stay over room to service the room unless it is requested by the guest. We do pick up garbage and bring replacement items to the room upon request. We also have extra towels and amenities available at the front the desk and we are happy to replace any items that are needed. We try to explain this at check in and we do understand after a long day of traveling things do not completly get heard so we also give a letter to each guest explaining the no maid service as well stating the opening and closing times of the Pool, Waterpark and our onsite restaurant Minerva's. I'm sorry that you were disappointed in your stay and I do hope you will consider giving a second chance in the future.

2 out of 5
False advertisement. Terrible reception service. I was told when booking that my check-in time was at 4:00 pm and my room was not ready. I was told to wait it out for a couple hours and call them to see if the room was available, so, I called back, and still nothing. Never got a courtesy call informing me the room was available. Did some touring around to kill time and checked in by 11:30 pm. I was able to get a discount, after I had to ask for a complementary, but not what I had expected to receive, after the inconvenience. I do not recommend this place.

Posted by , from Denver on Jul 5, 2020

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Comment from Hotel Management

Jul 8, 2020 by Wade

Thank you for your review. I appreciate you taking the time to tell use about your stay. We strive very hard to insure each and every guest enjoy their stay with us and leave with an favorable impression of the hotel and our staff. On occasion we fall short of the high standards we have set for ourselves and I want to thank you for bringing your experience with your recent stay to my attention.

About the Best Western Ramkota Hotel

Location 2111 N LaCrosse Street, Rapid City, SD 57701

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Best Western Ramkota Hotel, you'll find a complimentary water park, 2 indoor swimming pools, a waterslide, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 36000 square feet (3240 square meters) and includes a conference center. A children's pool, a fitness center, and tour/ticket assistance are also featured at the family-friendly Best Western Ramkota Hotel. An area shuttle within 10 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3-star Rapid City hotel is smoke free.

  • 267 guestrooms or units
  • 2 levels
  • 7 buildings
  • 2 bars or lounges
  • 36000 sq ft of conference space
  • 3240 sq m of conference space
  • Dining venue
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of indoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 10 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Ramkota Hotel offers 267 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Televisions come with cable channels and pay movies. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Minervas - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

2 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a spa tub, and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 20.00 per accommodation, per day
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4 and USD 12 per person (approximately)
  • Pet fee: USD 20.00 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Ramkota
  • Best Western Ramkota Hotel
  • Best Western Ramkota Hotel Rapid City
  • Best Western Ramkota Rapid City
  • Ramkota
  • Ramkota Best Western
  • Ramkota Hotel
  • Best Western Rapid City
  • Rapid City Best Western
  • Best Ramkota Hotel Rapid City
  • Best Western Ramkota Hotel Hotel
  • Best Western Ramkota Hotel Rapid City
  • Best Western Ramkota Hotel Hotel Rapid City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.