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"Very different from what was advertised on line! The kids area didn’t have a swing like it was Described... everything seemed very plain not enough gr ... " More

By a verified traveler on Fri 14 Feb 2020

Hotel Description

5-star beachfront property near Bavaro Beach

On the beach

You'll find Los Corales Beach and Palma Real Shopping Village within a 15-minute walk of this Punta Cana property. Bavaro Beach and Cortecito Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and an attached winery. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Free WiFi, sofa beds

The 432 individually decorated guestrooms offer free WiFi and sofa beds. Other amenities include furnished balconies, living rooms, and dining areas.

One Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$376* Per night/room Oct 29 - Oct 30

Two Bedroom Master Suite Swim Up Inner Circle

Bed Count 1 King Bed Maximum Occupancy 7 Max

One Bedroom Master Suite Inner Circle

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom (INNER CRC)

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Master Ste, 1 Bedroom SWUP INNER CRC

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Grand Reserve at Paradisus Palma Real – All Inclusive ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Grand Reserve at Paradisus Palma Real – All Inclusive

Everyone (1) Couples (1) Family (1)
1 out of 5

Posted by on May 21, 2020

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Comment from Hotel Management

Jul 2, 2020 by Rafael M. Green (Guest Experience Director)

Dear guest, we are sorry to see your review and that somehow we couldn't succeed your expectations. Please contact us to help us understand your comments. Warm regards.

3 out of 5
Very different from what was advertised on line! The kids area didn’t have a swing like it was Described... everything seemed very plain not enough greenery... and also staff wasn’t the friendliest. Overall not the best for the money!

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 17, 2020 by Guest Service Center Management

Dear Guest, Thank you for your honest feedback. We regret that we couldn't meet your expectations. We lament your comments about our services as our staff is normally recognized for their gracious attitude and professionalism. On the other side please keep in mind that our hotel is new and that the plants need some time, in order to grow and to spent the expected shade. We sincerely hope to have the opportunity of welcoming you back, please do contact us directly, so we can take care of any details in advance, and ensure you have a totally great vacation. Kind regards,

2 out of 5
The Good: The property, the restaurants and the rooms are beautiful. The food is pretty good and fresh, and they use quality alcohol and ingredients. The staff is mostly friendly and helpful. Nice gym facility. The Bad: The concierge system (but specifically Marggie). The relentless pressure to tip every person for every single service. (sorry, but for the price you pay at this all inclusive, I was not prepared to spend an additional $20+ per day just to get drinks and eat food). Not great for vegetarians. Minor issues possibly due to language barriers. Pool closes early, not much nightlife. Overall our stay was mostly enjoyable; however, if I had to decide whether or not to return I would definitely spend my money elsewhere.

Posted by , from Orlando, FL on Jun 11, 2019

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Comment from Hotel Management

Jul 3, 2019 by CMMelia

Dear Jennifer, Thank you very much for taking the time to share your review following your stay at The Grand Reserve. Your feedback is extremely important as it helps us continually improve the service we provide to our valued guests. We have shared your observations with the relevant department in order to provide our guests with a better experience. We look forward to having the opportunity to welcome you back to The Grand Reserve soon! Sincerely, Guest Experience Director

About the The Grand Reserve at Paradisus Palma Real – All Inclusive

Location Playa de Bavaro, Punta Cana, La Altagracia 23000

Renovations + Closures

This property is closed from April 22 2020 to September 30 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Not included

  • Airport transfers
  • Spa/beauty facilities and services

  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included

Property Features

The Grand Reserve at Paradisus Palma Real – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. At The Grand Reserve at Paradisus Palma Real – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an attached winery, a complimentary water park, and a complimentary children's club. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 432 guestrooms or units
  • 3 levels
  • 6 buildings
  • 9 dining venues
  • 6 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Winery on site
  • Casino
  • Nightclub
  • Karaoke
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Free water park access
  • Number of outdoor pools - 2
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

The Grand Reserve at Paradisus Palma Real – All Inclusive offers 432 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms and include twin sofa beds and desks. Beds feature premium bedding. A pillow menu is available. This Punta Cana property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Dining room
  • Living room
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 8 AM to 10 AM.

The Grand Reserve at Paradisus Palma Real – All Inclusive has 9 restaurants on site.

24-hour room service is available.

Nearby Activities

4 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Horse riding/rental on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Maia Spa by Natura Bissé. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. Public bath/onsen services include an outdoor public bath (no mineral springs).

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Outdoor public bath (no mineral springs)
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NEW Grand Reserve Paradisus Palma Real All Inclusive Hotel
  • NEW Grand Reserve Paradisus Palma Real All Inclusive Punta Cana
  • NEW Grand Reserve Paradisus Palma Real All Inclusive
  • NEW Grand Reserve Paradisus Palma Real All Inclusive Punta Cana
  • NEW Grand Reserve Paradisus Palma Real All Inclusive Punta Cana
  • NEW Grand Reserve Paradisus Palma Real All Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.