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"The hotel is very outdated but they do a great job cleaning the rooms. Even during the pandemic, when none of the hotels in the US offer a daily clean ... " More

By a verified traveler on Sun 14 Feb 2021

Hotel Description

Family-friendly 3.5-star property near Arena Gorda Beach

Near the airport

With a stay at this well-placed property, you'll be half a mile (1 km) from Arena Gorda Beach and within 2 miles (3 km) of Iberostar Golf Course. Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the convenience store. Enjoy the 4 outdoor tennis courts and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 362 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars, and free bottled water are also available.

Standard Double Room (B)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double Room (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (B2C-US)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite (L)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room (E)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite (E)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Riu Naiboa All Inclusive ratings based on 19 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Naiboa All Inclusive

Everyone (4) Couples (1) Family (2)
4 out of 5
The hotel is very outdated but they do a great job cleaning the rooms. Even during the pandemic, when none of the hotels in the US offer a daily cleaning service, here at Riu they cleaned, changed bedding and towels every day- and they did a very good job. The food is ok, not great but ok. The animation is very week- just a couple games a day and no kids club or any activities for kids. The pool are and the beach are clean and the from desk stuff is helpful. Overall not bad for the value.

Posted by on Feb 14, 2021

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5 out of 5
Everyone was very helpful and really catered to us

Posted by on Jun 7, 2019

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4 out of 5
Wonderful no complaints. Enjoyed the hotel the ocean the food and peopke!

Posted by on May 3, 2019

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4 out of 5

Posted by on Apr 17, 2019

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5 out of 5
It’s a very nice hotel, close to the beach. You can stay at the big pool by the hotel if you don’t want to walk for 4-5 min tops. By the pool they have lots of activities, all day long. The food is great, diversified, life cooking stations, fresh fruit every meal. The personnel is very responsive especially if you tip them. You have a bar by the beach also that has drinks and food. The drinks are ok, specific to the island; I personally liked the wine they served at the table. They serve also champagne, beer, all kinds of cocktails.They have a la carte restaurant where you can have dinner. Every evening there is entertainment until midnight. And the beach is fabulous of course.

Posted by on Feb 3, 2019

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5 out of 5

Riu is wonderful

I booked for riu naibo,when we arrived at reception they said they have suprise for us they transferred us to riu bambu a better resort,thanks to riu and thanks to Travelocity,everything was excellent.

Posted by , from Lindenhurst.NY on Feb 13, 2018

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1 out of 5

Terrible hotel staff, service, room and limited selection on all-inclisive

Pros: Free breakfast, Free Internet
Cons: hotel staff service room and drinks and menu
I have been working in Tourism Industry since 1997 and I am a manager at big hotel chain. All I can tell is Terrible hotel staff, service, room and food. Dominican republic is a beautiful place to go but this hotel can make your travel missarable. Staff was the worst. I have never seen such a service in my entire life. I had to changed my room 4 times. Food selection was not enough and most of them was not even taste food. I have never been experienced that kind of terrible in my entire life.

Posted by , from Naples, FL, USA on May 22, 2012

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2 out of 5

prisoner in paradise

Pros: Free breakfast
Cons: Nothing close, No free Internet, Noisy
I have never stayed at an all inclusive before and it was the equivalent to a cruise ship itinerary-not very fond of those. Basically you could walk up and down the beach to various hotels but you can only eat and drink in your own and they are not very friendly when you are "off your compound" The entertainment nitely was again, corny-like a cruise ship and the daily activities never varied -same "crazy games" every day, same time, same station. The buffets were surprisingly varied but you get tired of eating and drinking eventually.The side trips were very overpriced and of short duration. I have never been to any country where the only local people I met were the hotel staff ; this is not what I travel for- to just meet other tourists and be walled off from the world I have travelled so far to get to. I was shocked to meet people who had returned multiple times to the D.R. only to stay in other similar style hotels. Not my cup of tea obviously

Posted by , from san francisco ca on Feb 23, 2012

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3 out of 5

PUNTA_CANA2011

Pros: Free breakfast, Close restaurants, Free Internet
Cons: small rooms a/c doesn't work
You get what you paid, the hotel was recently renovated, the design and colors are very beautiful, the rooms are small, the beds are umcorfortable, they are very simple and the cleaning is very poor. The hotels are all inclusive but you can make reservations of the restaurant available in the other Riu Hotels near Naiboa. The Naiboa has buffet but the food looks the same every day, a lot of cold food and hot ones are steaks some rice and pasta. The swiming pool is ok but the bar is outside in a terrace behind them. They are a lot of European people some of them very rude. The entertainment team tries to entertain the people. You have to walk about 5 mins to get to the beach. Thet have Near the beach a terrace that you can eat and drink. You can walk in the beach and get to the other hotels and some native stores. If you are going to buy something make an offer first don't accept the prices the tell you. Also is a Disco outside the hotel you can enter free but you have to paid the drinks inside th disco is not included. Overall is a beautiful place but the environment

Posted by , from PR on Dec 23, 2011

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1 out of 5

NEEDS RENOVATION BIG TIME!

FRONT DESK PERSONNEL & HOTEL MANAGER UNPROFESSIONAL & NOT FRIENDLY. NO A/C IN LOBBY, LOUNGE OR RESTUARANT. A/C IN THE ROOMS COULD USE SOME FIXING. THE FLOORS ARE EXTREMELY SLIPPERY. THE OUTSIDE RESTROOMS NEED LOTS OF WORK, WATER LEAKS EVERYWHERE WHICH MADE THE FLOORS VERY SLIPPERY, THE TOILETS LEAKED AND THE RESTROOMS COULD USE SOME CLEANING LET ALONE RENOVATIONS. NO SOAP IN THE SOAP DISPENSERS, PAPER TOWELS WERE DAMP. THE BUFFETS HAD FLYS IN & AROUND THE FOOD. THE FOOD WASNT THE BEST. HAD UPSET STOMACH FOR DAYS. I WOULD RECOMMEND YOU BRING YOUR OWN SNACKS FOR YOUR TRIP AS THE SNACKS IN THE HOTEL LOBBY ARE SUPER EXPENSIVE. OVERALL THIS HOTEL WAS NOT WHAT I EXPECTED AT ALL. I WAS VERY DISAPPOINTED. I WOULD NOT RECOMEND THIS HOTEL. I HAVE TO SAY THE BEACH WAS BEAUTIFUL! THAT WAS THE BEST PART OF MY TRIP OTHER THAN THE MASSAGES BUT A BIT PRICEY.

Posted by on Sep 11, 2008

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Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Riu Naiboa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Naiboa All Inclusive offers its guests a full-service spa, a complimentary water park, and outdoor tennis courts. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a children's pool, and a health club are also featured at the family-friendly Riu Naiboa All Inclusive. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Punta Cana property.

  • 1 building
  • 362 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (25.6 km / 15.9 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Riu Naiboa All Inclusive offers 362 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Cohiba - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Panama - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner. Open daily.

Beach Club - This restaurant serves lunch only. Open daily.

El Bolero - Onsite lobby lounge. Open daily.

Buda's - Onsite bar. Open daily.

Nearby Activities

4 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Scooter/moped rentals nearby

Spa Services

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Naiboa
  • Naiboa Riu
  • Riu Naiboa
  • Riu Naiboa All Inclusive
  • Riu Naiboa All Inclusive Punta Cana
  • Riu Naiboa Punta Cana
  • Riu Naiboa All Inclusive All-inclusive property Punta Cana
  • Riu Naiboa All Inclusive All-inclusive property
  • Riu Naiboa Inclusive inclusiv
  • Riu Naiboa Inclusive Inclusive
  • Riu Naiboa All Inclusive Punta Cana
  • Riu Naiboa All Inclusive All-inclusive property
  • Riu Naiboa All Inclusive All-inclusive property Punta Cana

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.