"Great hotel location with beautiful gardens and beach. Buffet restaurant could use some improvements on selection and service. I was able to enjoy t ... " More

By a verified traveler on Wed 28 Jun 2017

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Hotel Description

A luxury stay in La Altagracia awaits you at Paradisus Punta Cana Resort All Inclusive. You'll be 2.2 km (1.4 mi) from White Sands Golf Course and 5.5 km (3.4 mi) from Iberostar Golf Course. Highlights at this all-inclusive resort include 12 restaurants, 5 outdoor swimming pools, and a full-service spa.

Plasma TVs with satellite channels are featured in all 683 rooms, and you can enjoy free WiFi, free wired Internet, and balconies. Minibars provide free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and free toiletries, while premium linens invite a good night's rest. Sofa beds, coffee/tea makers, and in-room childcare are also available.

A day of pampering at YHI Spa can include beachside massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Gabi Beach Club, serves international cuisine. With 2 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find umbrellas, and enjoy the 4 outdoor tennis courts and nightclub. 20129 square feet (1870 square meters) of event facilities include 11 meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find a casino, free WiFi in public areas, and a fitness center. Each morning free buffet breakfast is offered between 6:30 AM and 11 AM. There's also free valet parking, along with the convenience of a free shopping center shuttle.

Places within a 15-minute drive of this 4-star Bavaro resort include Palma Real Shopping Village and Manati Park Bavaro.

Paradisus Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$259 per night

Royal Service Garden View Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Luxury Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Paradisus Punta Cana Resort All Inclusive ratings based on 106 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

Decent hotel near beach

The resort talked us into upgrading to Royal Service. They were supposed to provide a butler service with that. We asked repeatedly about our butler and never got answers. We never saw him in four days. It was a waste of money. People were trying to sell us things constantly. It was hard to just sit back and relax. We also were supposed to have $550 resort credit. We could not get answers about that. So we never saw that money either. We stayed 4 days and were beyond ready to come home.

Posted by , from O on Sep 16, 2017

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4 out of 5

Nice landscape, but could improve service

Great hotel location with beautiful gardens and beach. Buffet restaurant could use some improvements on selection and service. I was able to enjoy two other restaurants with much better experience (The grill an Argentinian style and Fuego a Latin fusion) service and food on both were great. Night activities were great with nice dancing music (Latin and other kind of music) Room in good condition, but are getting closer for a needed update (tile, living room area) All other staff members were in general polite, but comparing my experience with other Paradisus (Playa del Carmen, México and Cancun) this one in Punta Cana was not at same level. In general great option, but staff need some training and better incentives to treat with excellence costumers.

Posted by , from Bentonville Arkansas on Jun 28, 2017

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Comment from Hotel Management

Aug 6, 2017 by HM

Dear Guest, As a service-oriented company, we highly appreciate our guests' opinion and therefore we recognize the value of taking your time to let us know about your experience. It pleases me to read that you loved our beach, we have a great beach and grounds in our paradise; but despite of that positive point we are sorry to hear that your stay with us was not completely satisfactory as you expected. Please be assured that what you experienced does not represent our values of gracious, sophisticated and personalized service that we strive to deliver to each of our guest every day. I will personally look into these points in order to improve this area and keep our highest standards. We kindly hope to have the opportunity to serve you and regain your confidence. Best Regards, Christelle Luchini, Hotel Manager Paradisus Punta Cana

4 out of 5

Dated but nice

Checked in late so we didn't get the low down on how everything worked but figured it out soon. People were great, food was great can't really complain. Place is 20 yrs old and needs a little updating. Some are being updated as we speak. Everyone was happy. Beach is great. I did get tired of being solicited for everything. But I guess that's the way it is there. I can't really complain. We didn't get the royal service but somehow survived without a butler. We ate at buffet all meals except for 2. If you went hungry you have a problem. Took 100 ones and tipped the staff.

Posted by , from Kansas City on Jun 11, 2017

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Comment from Hotel Management

Jun 18, 2017 by HM

Dear John, Warmest Regards From Paradise, We at Paradisus Punta Cana and me as the Hotel Manager appreciate the valuable feedback from our guests to be able to learn about their experience. It is very necessary and we appreciate it because it helps us to improve our service and keep the high standard of the Paradisus Brand. Please know that we are constantly working on our areas of opportunity, in order to provide to our guests the service, facilities and experience they deserve. We hope to have the opportunity to host you in a near future, Best Regards, Christelle Luchini Hotel Manager Paradisus Punta Cana

1 out of 5

Beware of bed bugs

Pros: The cleaning staffs and the restaurant staffs are super nice. Even though some of them only spoke limited English. Can't say the same for reception.
Cons: Train the entire reception staffs including the manager.
First day of arrival, I have to wait until 6:45pm to get one of the room keys, only after the third call to front desk and then walked up to the reception myself to get it. Every morning I have to wait on line like everyone else if you want to book a dinner reservation. I am usually the fourth or fifth person but still couldn't get the restaurant that I wanted it at a reasonable time. I then settled for at least the third choice because my two kids can't wait til 8 or 9 pm to have dinner. That is not the worst of all. My kid's first encountered with bed bug bites. I then switched bed with her and then I got them too. Fortunately she recovered in a few days, but I wind up in the doctor's office with medication and creams costing me a couple of hundred dollars. Worst of all, I am so fearful that I might have brought them back to my home. I did take all kind of precaution..such as washing every piece of clothes with hot water and dried them in high heat. When I notified the hotel the first time, they told me that they would change the sheets for me. They either don't have any clues as to what bed bugs are or they just played dumb. I felt like they did not even understand what I was talking about. When I checked out the last day, I told the reception again. Make sure they cleaned up the room prior to serving the next victim. I did not confirmed they were bed bug bites until second to the last day. Otherwise I would have insisted changing to a different room.

Posted by on Apr 25, 2017

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4 out of 5

Decent weather, great atmosphere.

Location: Plenty of options for excursions, but be prepared for the inevitable trove of locals trying to sell you junk or wash your feet off.
We were greeted at the front desk of the Paradisus Punta Cana resort, and were then driven to the private check-in location. Since it was our honeymoon, we opted for the 'Royal Service' room which came with that private check-in, private use of pool and lounge area, and a butler. The private pool was really nice; I was able to drink top shelf alcohol (which was a surprise for me when we got there) and sit in one of the many cabanas. Bartenders were super nice and alert, and made some great drinks (blue label for me, frozen mojitos for her). The hotel itself was a huge compound. To get to the front of the hotel from the beach (where our room was) a shuttle or a 5 minute walk was needed. There were plenty of options for food, which our butler made reservations for us each night. Speaking of butlers - ours was Alex for the week. He made our week that much better, and we would ask for him if we ever return. Not only did he make reservations, but he handled the little things you don't think to do on vacation. I was very impressed with his ability to find us every day to make sure everything was going ok, but at the same time wasn't overbearing or hounding us. Thanks, Alex! There were some slight negatives, but wouldn't change my overall view. First, the room smelled like strong cleaning solution (bleach?) when first entering, but would dissipate after leaving the glass door open for a bit. The second would be the excursions and the people selling things.

Posted by on Nov 2, 2016

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5 out of 5

Great Hotel real close to beach

The staff were super friendly and very helpful. When you first check in you have a staff member explain the benefits of staying at their hotel and all the great things you can experience. Nilbio was our staff member and he was super nice and very helpful, he took care of setting up all of our dinner reservations for our entire stay. I highly recommend this resort to anybody

Posted by , from Dallas, TX on Jul 21, 2016

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3 out of 5

I expected more from the hotel

My experience was not the best but I'll try to be as accurate and fair as possible. First of all If you wanted help the word, propina, was essential to know, or in other words, tip. Some of the workers seem arrogant and joked with me a little too much since they knew I was Dominican. But anyways on my first day I was super excited to see my room and relax but when I entered I was struck with disappointment because the furniture seemed outdated and there were stains on the dresser and mirrors. Also, I'm allergic to dust and I noticed dust around the room. I felt that the room was dirty and then I called the receptionist so they can clean the room, or have us change rooms. The operater called back about 45 to minutes later to gives me details about my new room. They changed my room to another and eventually I got over it. The buffet was okay, I was expecting to eat a little more Dominican food but there was no plantains. The beach, pool, and scenery were gorgeous. I met great workers who were nice and professional but I can't say that it was all the workers. Once I got used the atmosphere I eventually ended up enjoying my trip.

Posted by , from new york, NY on Jun 14, 2016

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5 out of 5

NYE 2015

Pros: Royal Service and exceptional staff.
Location: Punta Cana. Bavaro Beach is very beautiful and clean. 20 min drive to Marinarium snorkel cruise was a lot of fun and worth the $100 pp for 4 hour fun.
A beautiful week in Punta Cana. Service staff was extremely friendly at Paradisus Punta Cana and always willing to help with a smile! Several a la carte restaurants to choose from, with Vento(Mediterranean) and the Royal Service exclusive, Lapalapa restaurant, being our favorites, but all were good or very good. Beach was perfect with cabana beds - not too difficult to snag in the mornings. Royal Service lounge is very nice with snacks and top shelf drinks to choose from. Dominican coffee served in every restaurant here is worth the trip alone. Delicious! A special shout out to our Royal Service Butler, Frank. He was extremely friendly and courteous, going out of his way to make our vacation enjoyable and worry-free. He is a hard working young man and we wish him all the best in his future endeavors in the hospitality industry. Thank you, Frank!

Posted by , from Alabama on Jan 4, 2016

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Comment from Hotel Management

Mar 4, 2016 by Rodrigo Silveyra - General Manager

Dear Terry Warmest regards from Punta Cana! We thank you for having left a detailed description of your vacation spent here with us. I am grateful for taking the time to recognize Frank. I will share your nice comments with him. We will be proud to welcome you again at The Reserve at Paradisus Punta Cana. Cordially, Rodrigo Silveyra General Manager Dominican Republic

3 out of 5

Beautiful hotel & beach, spotty service & food

Pros: The design, the grounds, the beach, pool, room
Cons: communication amongst staff, service speed, food quality.
Location: we didn't go off the grounds because we were only there for 3 days. its about 25 mins to airport, 600 peso cab ride.
Paradisus is a beautiful hotel with nice rooms, grounds, and a beautiful beach. We had a number of issues with food and service, possibly because this is the off-season and the staff is on its B game or too drastically downsized? When we arrived at our room after a golf cart ride (the place is very big), neither of our keys would work, so the bell boy used his key to get us in, took ours and said he'd bring back new ones for us. This did happen 45 minutes later, all the while we were waiting to get out of the room and go explore and eat dinner. In the interim, we called the express concierge several times. First they said ok they'd look into it. Second time, they asked if I had called the registration desk (no phone number provided in our room for the desk - and why didn't they connect me there the first time?), third time when I asked for the hotel manager, I was transferred to the VIP lounge. Some other things to be aware of, when you leave the room all the electricity goes off so your AC does too as well as the minibar. The minibar never gets cold, just mildly cool - this is normal and the repairman said its operating as planned. Our minibar was to be re-stocked every day but it wasn't. Our room wasn't cleaned until 3 or 4pm - and the resort was largely empty. We opted to purchase the "royal service" upgrade which includes some spa access but the desk didn't know the spa was closed for renovation. Food was hit or miss, all desserts were awful.

Posted by on Sep 10, 2015

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5 out of 5

Destination wedding

Pros: Everything.
Cons: The food choices. Monotonous.
Location: only stayed at the resort
The resort is absolutely beautiful. The grounds are meticulously kept. The guest rooms are spacious. The staff were phenomenal.

Posted by , from New York on Aug 26, 2015

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About the Paradisus Punta Cana Resort All Inclusive

Location Playa de Bavaro, Punta Cana, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball
  • Access to 27-hole golf course
  • Golf open for guests ages 18 years old and older
  • Rental of golf equipment
  • Golf green fees
  • Transportation to golf course

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 1 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Tennis lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Paradisus Punta Cana Resort All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Walk outside to smell the salt air and watch the ocean waves from the resort's beach. At Paradisus Punta Cana Resort All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

  • 683 guestrooms or units
  • 43 buildings
  • 12 dining venues
  • 2 bars or lounges
  • 11 conference rooms
  • 20129 sq ft of conference space
  • 1870 sq m of conference space
  • Built in 1995
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 5
  • Free WiFi
  • Children's pool
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (24.5 km / 15.2 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Paradisus Punta Cana Resort All Inclusive offers 683 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Accommodations are furnished with sofa beds and desks. Beds feature premium bedding. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This La Altagracia resort provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2012.

  • Private balcony
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11 AM.

Gabi Beach Club - This beachfront restaurant specializes in international cuisine. Open daily.

Mole - This poolside theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Naos - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

La Palapa - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Fuego - This fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

24-hour room service is available.

Entertainment

Paradisus Punta Cana Resort’s professional guest activities and entertainment team provides a comprehensive activities program. Guests can challenge themselves with a wide selection of classes, including sushi preparation, wine tasting, flower arrangements, candle making, Spanish lessons, cocktail making, and tango, bachata, and merengue dance classes.Other activities include evening shows featuring professional performers, Horseback riding excursions (surcharge), water sports, beach volleyball, beach soccer, tennis, archery, a batting cage, and wall climbing.Golf club privileges are available at Cocotal Golf & Country Club, a 27-hole world-class championship golf course designed by José "Pepe" Gancedo. Tee times can be arranged at the resort. The resort offers romantic activities as well. These include couples massages (surcharge), dinners under the stars (surcharge), sunset walks, honeymooner’s cocktails (surcharge), destination wedding, and honeymoon packages.

Nearby Activities

A freeform pool measuring approximately 250 x 250 meters (273 x 273 feet) includes a swim-up bar and sunning islands. The resort's frontage on the 32-km (20-mi) Punta Cana beach of light-colored sand extends 400 meters (437 yards). All-Inclusive non-motorized water sports include kayaks and tours, boogie boards, pedal boats, and personal watercrafts. Also included are guided Eco-walks for adults and children of the resort's extensively gardened and forested grounds, which include a mangrove swamp. Recreational facilities include a 10-meter (33-foot) rock climbing tower, a batting cage, an archery range, and four tennis and three paddle-tennis courts. The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Golf lessons available nearby

Spa Services

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Paradisus Punta Cana Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Paradisus Punta Cana Resort All Inclusive
  • Paradisus All Inclusive Punta Cana
  • Paradisus Punta Cana
  • Paradisus Punta Cana All Inclusive
  • Paradisus Resort
  • Paradisus Resort Punta Cana
  • Punta Cana All Inclusive Paradisus
  • Punta Cana Paradisus
  • Punta Cana Resort Paradisus
  • Resort Punta Cana Paradisus
  • Paradisus Resort All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Children 1 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Resort Credit Coupon Offer 2017

Book a minimum 4-night stay in any room and rate category now-December 22, 2017, for travel within the same period, and receive USD 550 in resort credit coupons for 4-6 night stays; and USD 1,500 in resort credit coupons for 7-night minimum stays.


Full details at check-in. Resort credit coupons and redemption details provided at check-in. Resort credits are coupons with different denominations. Offer is per room, per stay; only valid during stay; non-transferable, non-refundable, non-combinable, non-exchangeable, and non-cumulative. Coupons must be presented at the time service is requested or reservation is made. No deductions will be taken at time of check-out. Resort credit coupons cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. The property reserves the right to discontinue the promotion at any time. Offer is not valid with groups/conventions. Other restrictions may apply. This offer does not apply to bookings made on expedia.co.uk.

Kids Stay and Eat Free

Book a stay now-December 22, 2017 in any room (except the "Royal Service Garden View Suite" room type) for travel now-December 22, 2018, and up to 2 children 12 and younger stay and eat free when using existing bedding.

Offer is not valid November 17-25, 2017. December 23, 2017-April 1, or April 12-24, 2018. Full details at check-in. Maximum 2 adults and 2 children per room. Valid for new reservations only. Cancellations/changes are not accepted. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limited to 2 children per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply.