Great Resort with Amazing Landscape On The Beach!
Posted Oct 11, 2017 on Expedia
Check-in was fast and easy, guest services were very helpful with dinner reservations, answering questions, printing our boarding passes and securing our shuttle back to the airport...Evelyn, Julie and Dorian were very kind! (I hope I have their names correct) ANTONIO is a ROCK STAR! The food was ok.... We actually loved the buffet the best, especially breakfast! Every morning we were greeted with smiles, seated at "our table" by a wonderful lady, but cannot remember her name. She always brought an extra chair for my beach bag, kept our waters and coffee full, always offered us Mimosa's, juice and more!...Just love her!! The pool was well kept and very nice. The drink service was amazing from the (2) pool servers. They always had smiles, did their best to interact with us and always kept the drinks coming. The grounds were unbelievable...super pretty and manicured. The beach was amazing! We walked it every morning ... preferring to go to the right vs the left as there are less people and nobody pushing services on you. The palm trees are bent over the ocean and at the end you will find a wonderful stream and a large sand bar that is so cool! On the down side... on Thursday, a large "convention", but truly it was a party of about 600 people came in. They were very obnoxious, played loud vulgar rap music, took over the main bar, stage area and pool with lewd acts. I did not feel safe walking to our room and I am glad we left on Friday.
Comment from Hotel Management
Oct 14, 2017 by Sandy Pfeil, Director., Hotel Management
Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel. We also appreciate your kind words for our staff, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also would like to thank you for pointing out the professionalism of our waiting team. In addition, we are also glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Bávaro Coast. In the other hand, We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Regarding groups in our hotel,we have read your comment regarding the type of clientele we accommodate at our hotel, and would like to take the opportunity to clarify that Barceló welcomes all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, Sandy Pfeil.