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4.4 out of 5

"Resort is in very good condition. Great pool, spa and gym. Perfect location for a beach getaway. " More

By a verified traveler on Tue 25 Feb 2020

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Deluxe Studio

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$234* Per night/room Sep 9 - Sep 10

Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Three Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa La Estancia Beach Resort & Spa Riviera Nayarit ratings based on 36 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Villa La Estancia Beach Resort & Spa Riviera Nayarit

Everyone (9) Couples (2) Family (2)
2 out of 5
I booked Villa la Estancia because it was advertised as an all-inclusive upscale hotel. Upon checking-in, we were informed all-inclusive would cost an additional $120 per person per night! They blamed Travelocity for the mishap because I booked through them and suggested I call them to get a retund. Immediately after check-in we were also strongly encouraged to attend a time share sales presentation in exchange for freebies and discounts. Do not fall for that unless you want to be trapped for 3-5 hours. The property looks good on the outside, but the rooms need some updating. The staff was mostly helpful, but is only at your service if you tip consistently. Drink the expensive alcoholic beverages at your own risk. They use substandard alcohol which can make one sick. There is no entertainment at poolside either. I also requested a late check out for 12 p.m. (normally it is at 11 a.m.) and was informed at the front desk that it would cost an additional $100 per hour after 11 a.m. I asked to speak with a manager and was able to make arrangements to check out 1 hour later at 12 p.m. without charge, but on the day of checkout I received a call from the front desk at 11:30 asking me for the room. At 11:45 room service was at my door trying to get in. So much for the late checkout. Overall, the stay here was mediocre at best. For the quality and service one receives here, it is better to stay at one of the Riu properties. This place is not worth the price.

Posted by , from North Hollywood on Jul 27, 2022

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Comment from Hotel Management

Jul 27, 2022 by General Manager Villa La Estancia Riviera Nayarit

Dear Cynthia Thank you for take the time and write us. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We sincerely hope we can have the honor of being your hosts in not too distant future. Cordially Jorge Castro General Manager Villa La Estancia Riviera Nayarit

2 out of 5
BAIT AND SWITCH. It says All Inclusive but it isn’t. We talked to a lot of people who thought the were getting an all inclusive package but when we showed up they said nope sorry, read the fine print. Travelocity did nothing to help. I’ll never book with them again

Posted by on Jun 9, 2022

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Comment from Hotel Management

Jun 29, 2022 by General Manager Villa La Estancia Riviera Nayarit

Dear Shelly D Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We likewise hope that you would be able to overcome with time the disappointment, and give us renewed opportunities to be of service to you. Cordially Jorge Castro General Manager Villa La Estancia Riviera Nayarit

3 out of 5

Posted by , from Pacoima on Apr 8, 2022

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5 out of 5
Resort is in very good condition. Great pool, spa and gym. Perfect location for a beach getaway.

Posted by , from Seattle on Feb 25, 2020

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Comment from Hotel Management

Feb 26, 2020 by christian flores

It is a great pleasure to know that your experience with us has been beyond your expectations, I hope and we will be able to see you in the future and allow us to serve you with the quality and warmth that characterizes us. I wish you an exceptional day.

4 out of 5
The location, beach, rooms, personnel, was great. This is a very quiet resort. Nothing going on here for those who are looking for entertainment. If you are looking for peace, this is your place. If you want fun, music at the beach, dance competitions, shows at night. Non of that here. Only one restaurant on premises and a bar at the pool. Walking distance to Bucerias where you can find plenty of restaurants and music. If you are okay with moving around, and grabbing meals in different places, or even taking a 15 min walk to "La Comer" a big grocery on the main road, I'd say pay for your own food. If you don't want to go anywhere, and want to stay at the hotel, maybe get the All Inclusive. We thought we had paid for All Inclusive, but when we got there realized that even though the hotel is advertised as ALL IN, you have to select the option, and I guess we didn't. Massage tents right next door to the hotel ($20-25 dollars per massage) and they were great.

Posted by , from Seattle, WA on Jan 14, 2020

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5 out of 5

Posted by on May 13, 2019

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Comment from Hotel Management

May 15, 2019 by Fidel

buenas tardes estimado Huésped, Muchas gracias por tomarse el tiempo para calificarnos con la máxima puntuación, así como por poner su confianza en nosotros para sus vacaciones. A nombre del equipo de Villa la Estancia, me pongo a sus órdenes para hospedarle en su próxima visita en esta su casa junto al mar. Siempre un placer Fidel Castro Chiefbutler

5 out of 5
not enough choices of places to eat. All needed reservations and with small kids along, that is difficult. More simple options for eating would be good

Posted by on Apr 3, 2019

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Comment from Hotel Management

May 5, 2019 by CHRISTIAN FLORES

Gracias por darnos la oportunidad de recibirle en Villa del Palmar Flamingos Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros. Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. ALWAYS TO YOUR ORDERS CHRISTIAN FLROES/BUTLER

5 out of 5
We enjoyed our stay at Villa la Estancia – beautiful location, friendly staff, clean, comfortable room. We will be back.

Posted by , from Minneapolis, us on Apr 1, 2019

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Comment from Hotel Management

May 5, 2019 by CHRISTIAN FLORES

Thank you for giving us the opportunity to receive at Villa del Palmar Flamingos Riviera Nayarit and of course the time to share your experience with us. I am pleased to know that I have had an unforgettable experience and that our team has done a great job taking care of every detail of your stay. Your comments inspire us to continue making possible the satisfaction of our guests. It will be an honor for the team of Villa del Palmar Flamingos to assist you in your next visit with the attention and warmth that characterizes us. Best regards, FLORES CRISTIANAS / BUTLER

5 out of 5

Amazing property beware of policy

Pros: Rooms with amazing fews
Location: It was a short cab drive to downtown.
The hotel was beautiful, clean and staff were friendly, helpful and overall amazing. However when I first arrived they could not find my reservations. It took them 25 minutes of calling around to finally figure it all out. Also I was told they would be putting a $250 hold on my credit card. This was not the case. The day I was checking out and received my bill which in US dollars was about $75, my card was declined. I just could not imagine that it was declined. I asked them to run again. Still declined. I called my bank and was told that The Hotel ran my card for $537 when I checked in. And had not reversed charges. It was a mess. Thank GOD I had a little cash on me to pay the $75, but left me with NO travel money home. I asked why the processed for $537 and no one seemed to be able to give me an answer.

Posted by , from Redondo Beach on Nov 28, 2017

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Comment from Hotel Management

Dec 4, 2017 by Ruben

Dear , Thank you for taking the time to share your comments with us and for trusting us with your vacation. I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You may rest assured that your comments about (reservation, and check in hold) will be taken into consideration and we will act in a timely manner to prevent this from happening again. Please contact me directly when planning to stay with us again so that I may help you with your reservation. It would be an honor to have the opportunity to host you again and show you the improvements we have made. Kind regards, Ruben Avila General Manager Villa La Estancia

1 out of 5

Disappointing

Pros: the suite was very nice and roomy.
Cons: staff could communicate more with us as to what is available to do at the resort and what we were entitled to there as well as at the sister resort.
Location: not much
We missed our flight out of SFO due to multiple accidents on the bay bridge. We actually made it to the airport before the plane departed however United Air would not let us board. I purchased the travel insurance and called Travelocity to see how they could accommodate us and although the gentleman tried it took a very long time to get anything complete. The hotel would not accommodate us and they would not refund me my money for the day we were NOT there.

Posted by , from Sacramento, ca on Apr 25, 2017

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.