4.6 out of 5

"stay was good-- just wish there was more night life after 945 " More

By a verified traveler on Sun 03 Sep 2017

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Hotel Description

An all-inclusive stay in Nuevo Vallarta awaits you at Riu Palace Pacifico All Inclusive. You'll be 3.5 km (2.2 mi) from Flamingos Golf Club and 4.1 km (2.6 mi) from Playa Bucerias. Highlights at this beachfront resort include 5 restaurants, 5 bars/lounges, and a full-service spa.

You can enjoy plasma TVs with satellite channels, and all 445 rooms feature free WiFi, balconies, and sitting areas. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include jetted tubs and designer toiletries. Coffee/tea makers, free bottled water, and ceiling fans are also available.

A day of pampering can include massages, aromatherapy, and mani/pedis along with access to the sauna and steam room. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite outdoor swimming pool, free kids' club, and health club. Plus you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Each morning free buffet breakfast is offered between 7:30 AM and 11:30 AM. There's also the convenience of free self parking.

Within a 30-minute drive of this 4-star Nuevo Vallarta resort, attractions include Malecon and Bay of Banderas.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr Suite Partial Oceanview

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior suite ocean view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite jacuzzi ocean view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Vista Parcial Mar Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Pacifico All Inclusive ratings based on 94 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
stay was good-- just wish there was more night life after 945

Posted by on Sep 3, 2017

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3 out of 5

Ok hotel

Rooms were not clean dirty linens and with holes. Common areas were ok.

Posted by on Aug 13, 2017

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5 out of 5
This was our first time in nuevo Vallarta, and also our first time in riu Palace We had a great time, food was delicious, the service was superb. From the moment you walked in the hotel the service staff catered to your every need.

Posted by , from los angeles ca on Jul 29, 2017

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5 out of 5

Wonderful hotel in Puerto Vallarta!!!

Amazing staff, delicious food and the beautiful beach made for a fun family vacation. We went with six other families and we all had a blast!! Thank you RIU Palace Pacifico!!

Posted by , from los angeles, ca on Jul 5, 2017

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5 out of 5

A Great Stay

Pros: Everything you need or want to do seems near at hand at this hotel. We liked that.
Cons: Nothing
Location: Finding tours or other things to do is no problem. The little town, Brucerias, about a mile and a half up the beach,was delightful.
From the time we walked in the door to the time we left we felt as though we were with family...and just your favorites! :-). We had a great time. The management is terrific and at reception we were impressed with Blanca.

Posted by , from USA...East Coast on Jun 28, 2017

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5 out of 5

Beautiful resort

Pros: The view is great, our room was clean, I can only say nice things about the resort.
Location: Great location.
Every thing from checking in to checking out was great. The room was beautiful, the resort was great with good food and drinks. The staff throughout the resort were very helpful and friendly. I would recommend this resort to everyone.

Posted by , from Wisconsin on May 10, 2017

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4 out of 5

Great all-inclusive hotel

Pros: The staff at Riu was amazing & definitely the highlight of our stay. The location was convenient to Bucerias and Puerto Vallarta.
Cons: The rooms were very clean and everything was great except that the pillows were basically flat. I'd ask housekeeping for an extra pillow or two.
Location: I highly recommend taking the walk to Bucerias, the neighboring town up the beach (1.5-2 miles?), for a meal or two & to walk around.
The staff at Riu was amazing & definitely the highlight of our stay. All of the staff that we interacted with were helpful & friendly, regardless of whether or not we tipped. The buffet food was fine & fresh but nothing noteworthy. The buffets had a variety of foods (vegetables, fish, chicken, beef, etc) & we didn't feel like we had to eat the same thing twice. The theme restaurants no longer require a reservation & if there is a wait, you can just get a buzzer & then walk around or sit in the bar until a table is available. One note: The week we went the hotel had one theme restaurant closed each night. We didn't have any problems getting a chair at the pool or beach but if you are specific about where you want to sit, you probably want to get your towel out to claim a chair early in the day. The staff fired up the grill every day around 12:30-1:00pm by the pool & we personally preferred the grill food over the lunch buffet. We loved the hotel's location--close to things but it didn't feel "busy". There's a small town 1.5-2 miles to the north called Bucerias. Puerto Vallarta is a 30-40 min cab ride away. If you are a golfer, talk to the front desk about the discount at the Flamingo golf course a few miles away.

Posted by , from Chicago, IL on Mar 29, 2017

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5 out of 5

good

Pros: RIU service is as good as it gets
Cons: pool needs some work- need an adults-only pool
Location: go to Bucerias
same as always - as good as ever! Good staff, good food steak house

Posted by , from Placerville, CA on Oct 22, 2016

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2 out of 5

Disappointed!

Pros: The food was nice...
Cons: The smell, all the furniture is falling apart the sheets were not very nice and clean, I'll never go back.....
Location: The location was ok....
I'll never go back to this hotel, the room smelled really bad, the water pressure in toilet was very low.....I reported it to reception and nothing changed......to me this hotel is not a 4 stars hotel. Travelocity should change rating on this resort....

Posted by on Oct 10, 2016

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5 out of 5

Great Vacations

We arrived on a Wednesday and check in was fast and easy! The girl at the front desk was very friendly and quickly got us our room. From there on everyone on staff during our 4 day stay was amazing. The only thing we had an issue with was the first day when we arrived at the room we wanted to use the jacuzzi outside but it was very dirty I had to clean it myself and I was tired from the flight. After that I went to open the room service menu and it was moldy so that also threw me off. The next few days it seems the cleaning crew tried to keep my room extra clean which was very nice and appreciated.

Posted by on Sep 25, 2016

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About the Riu Palace Pacifico All Inclusive

Location Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY 63732

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Property Features

Riu Palace Pacifico All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Pacifico All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. There are 2 meeting rooms available. A children's pool, a sauna, and spa services are also featured at the family-friendly Riu Palace Pacifico All Inclusive. Self parking is free.

  • 445 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • 2 conference rooms
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (16 km / 10 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Pacifico All Inclusive offers 445 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers. This Nuevo Vallarta resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 11:30 AM.

Riu Palace Pacifico All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

The onsite spa has massage/treatment rooms. Services include massages, facials, body wraps, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Pacifico
  • Palace Pacifico Riu
  • Riu Pacifico
  • Riu Pacifico Palace
  • Riu Palace Pacifico
  • Riu Palace Pacifico All Inclusive
  • Riu Palace Pacifico All Inclusive Nuevo Vallarta
  • Riu Palace Pacifico Nuevo Vallarta
  • Riu Palace Pacifico Hotel Riviera Nayarit

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.