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4.4 out of 5

"I don’t understand the promised $570 resort credit per room? The Riu Palace Pacifico didn’t give us any credit? Is this $570 credit coming from Travel ... " More

By a verified traveler on Sat 29 Feb 2020

Hotel Description

4-star beachfront property near Playa Bucerias

On the beach

Your stay at this Flamingos property places you within 2 miles (3 km) of Playa Bucerias and Nuevo Vallarta Beach. El Cora Crocodile Sanctuary and Flamingos Golf Club are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the convenience store.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 445 guestrooms also offer free WiFi and balconies. Plasma TVs come with satellite channels, and other amenities include sitting areas and 24-hour room service.

Junior Suite Estandar King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Partial Ocean View (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Partial Ocean View (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms, Partial Ocean View (M)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Riu Palace Pacifico All Inclusive ratings based on 32 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Pacifico All Inclusive

Everyone (19) Couples (5) Family (3)
4 out of 5
I don’t understand the promised $570 resort credit per room? The Riu Palace Pacifico didn’t give us any credit? Is this $570 credit coming from Travelocity?

Posted by on Feb 29, 2020

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5 out of 5
Not one thing wrong with Riu. Loved, loved it. Differently going back again

Posted by , from Appleton on Feb 19, 2020

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3 out of 5
The head manager Ps Victor was very confrontational with my brother. He also lied to me about a situation that we delt with. The staff was awesome especially Marcus he is a waiter also the cleaning ladies for the rooms.

Posted by on Feb 16, 2020

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Comment from Hotel Management

May 27, 2020 by Online Reputation Manager

Dear guest, Thank you very much for taking the time to write a comment about your stay. We are happy to learn that you appreciated the service of our fantastic staff as we really do love to take care of our guests. With pleasure we will share your kind words with our team! However, we are very surprised to read your comment about our head manager. Please be assured that it was certainly not his intention to appear confrontational or dishonest. Please accept our apology if you got that impression. It is our sincerest hope to have the opportunity to welcome you back in the future, so that we can provide you with a better experience. With best wishes, Hotel Riu Palace Pacifico Online Reputation Manager

5 out of 5

Posted by on Dec 15, 2019

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3 out of 5

Posted by on Nov 10, 2019

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4 out of 5
The property was beautiful, very clean, right on the ocean, lots of waiters asking for your drink order, entertainment was good. We were not able to get into the restaurants they were always booked, so more food places/options would have been good especially by the pool. The beds were hard but the rooms were big and nice , the fridge was always always stocked , and lots of alcohol on hand. The bar by the stage outside where Christian and Diana worked every night was excellent. Great service from both of them. Overall we had a great time and would go back

Posted by on Jul 23, 2019

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4 out of 5

Posted by on Jul 13, 2019

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3 out of 5
I like the food. I like the installation. I did not like they gave us too late the room and it was not in front of the beach.

Posted by on Jun 11, 2019

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5 out of 5
The personal, very friendly!! The food was delicious!! Everything was nice, we definitely will come back to the same place!!

Posted by on May 31, 2019

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5 out of 5
Amazing stay. The only thing I had to think about was remembering my room number, when I forgot the Number I was helped by the desk. No worries about where I wanted to eat, I tried all of the restaurants. The food was good at all. I don't usually drink alcohol daily, on this vacation I was able to try different drinks enjoying the experience.

Posted by on May 21, 2019

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About the Riu Palace Pacifico All Inclusive

Location Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Taxes included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Airport transfers not included

Property Features

Riu Palace Pacifico All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Pacifico All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a sauna, and spa services are also featured at the family-friendly Riu Palace Pacifico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this Art Deco Nuevo Vallarta property.

  • 1 building
  • 445 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (16 km / 9.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Pacifico All Inclusive offers 445 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Riu Palace Pacifico All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Pacifico All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Palace Pacifico
  • Palace Pacifico Riu
  • Riu Pacifico
  • Riu Pacifico Palace
  • Riu Palace Pacifico
  • Riu Palace Pacifico All Inclusive
  • Riu Palace Pacifico All Inclusive Nuevo Vallarta
  • Riu Palace Pacifico Nuevo Vallarta
  • Riu Palace Pacifico Hotel Riviera Nayarit
  • Riu Palace Pacifico All Inclusive All-inclusive property
  • Riu Pacifico Inclusive inclus
  • Riu Palace Pacifico All Inclusive Nuevo Vallarta
  • Riu Palace Pacifico All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.