"The food at this resort is not as good as it could be. I have stayed at many all inclusive resorts and this resort is about in the middle as far as di ... " More

By a verified traveler on Wed 20 Dec 2017

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Hotel Description

An all-inclusive stay in Puerto Vallarta awaits you at Meliá Puerto Vallarta All Inclusive. Within a short 5-minute stroll, you'll find El Faro Lighthouse and Marina Vallarta. Highlights at this beachfront resort include 4 restaurants, a private beach, and an outdoor swimming pool.

Plasma TVs with cable channels are featured in all 318 rooms, and you can enjoy balconies, in-room childcare, and safes. Minibars provide free refreshments, and room service makes dining in an option. Hair dryers, phones, and irons/ironing boards are also available.

A pampering day can include hot stone massages and beachside massages along with body wraps, body scrubs, and aromatherapy. The buffet restaurant, Quetzal, is open for breakfast and dinner. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, marina and free kids' club plus access to mini golf. Business amenities include a conference center and meeting rooms. Additionally, you'll find a fitness center, a spa tub, and WiFi in public areas. Free hot/cold buffet breakfast is available daily between 7 AM and 11:30 AM. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 15-minute drive of this 3.5-star Puerto Vallarta resort include Malecon and Bay of Banderas.

Melia Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Melia Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Kids & Co

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom, Garden View (Premium Master Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Meliá Puerto Vallarta All Inclusive ratings based on 89 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
1 out of 5

Our worst experience

We took 3 planes to get there, no problems at all. The minute we got to the resort’s lobby there were people complaining about their accommodations but we didn’t pay attention to that. We got to our room and it was a mess. Dirt, cockroaches, the bed wasn’t made no coffee maker no mini bar, the bathroom was a total dump, the AC was broken and the smell was terrible. The paint job is a disaster, you’ll see paint all over the place, some hallways don’t eve have electricity. We had to argue with the staff to get another room, basically the same thing. The food OMG was horrible, always cold no variety of choices and the menu.. why even waste my time on that bunch of crap. Room service is terrible if you even get it. Is a decent place for kids only because the pool is ok and not too deep, but anyone will steal your towels if you leave it unattended. The drinks are good although not too many choices for guests. The one thing I would recommend to everyone is the show they have every night. These guys are trully professional in their craft, really entertaining and they will ask your kids to participate which is a plus. That was what we really enjoy and look forward every night. These guys deserve to be performing in Vegas, that’s how good they are. If you want to ruin your family vacation go to this dump but I will never get near this HORRIBLE dump. This is the most horrible place in Mexico, what a waste of vacation,money and time.

Posted by , from USA on Jan 4, 2018

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Comment from Hotel Management

Jan 8, 2018 by MELIA VALLARTA

Dear Mr. Alex, first of all we thank you very much for your visit, we also thank you for sharing your opinion on this forum so that we have the opportunity to continue improving on a daily basis. I express my most sincere concern and apologies as Our goal is to exceed our guest satisfaction in every service aspect. I would like to share with you that the hotel has been working and investing by upgrading the facility and rooms. I have taken special attention from all and each one of the points that you signalize. Please if may I have the room number that you occupied and If you would like to let me know more concerns, please feel free to do so writing an email or call me directly to my Office at the Hotel. We hope you will come back here at Melia Hotels and Resorts to give us another opportunity to show you how unique and memorable your vacation can be! My best, Michel Albahary / General Director

4 out of 5

Dining,

Pros: The beautiful large open facility and grounds. The rooms are large, clean and the bed was very comfortable. Some of the elevators did not work.
Cons: The quality of the food.
Location: The resort was very close to the Marina and bus service is at the curb. Plenty of things to do. Easy bus ride down town.
The food at this resort is not as good as it could be. I have stayed at many all inclusive resorts and this resort is about in the middle as far as dining goes. Some of the food served was not even warm when it should have been hot. Not a good thing as far as food safety is concerned.

Posted by , from Denver, CO on Dec 20, 2017

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Comment from Hotel Management

Dec 27, 2017 by General Manager

Dear Jerry, thank you very much for sharing your comments, such thing is very useful, because reading this we can be sure about the things we are doing well and things we can improve. We will be working arduously to reach and keep the best quality as our main goal is satisfying our guests on each and every service aspect. I hope that you visit us once again or at any our magnificent Melia resorts around the world in a near future.

4 out of 5

Great place for little ones or for families of 5

Pros: Everything is close - you can easily run back to your room from the pool or beach, between meals, etc. Liked buffets at Quetzal breakfast & dinner.
Cons: Communication about how to make dinner reservations, activities, etc. could be improved. We had to check out at Kids & Co and didn't know that.
Location: Marina Vallarta is a good location. We didn't really explore that area, but there seemed to be some nice restaurants and some shopping
This is a good resort for those traveling with little kids (0-6). They really cater to families. The resort is small and everything is close to the Kids & Co rooms. We stayed for a week and tired of the limited food options, but for a 4-5 day stay, I think it would be a great affordable solution. A la carte reservations were difficult to make, so we only ate in one of the restaurants. It was the Asian themed, and it was just ok. Even though reservations were required, it is located in the same place as the lunch buffet, and for dinner, the salad, soup and sushi were the same buffet style, so that was nothing special. Pool is nice, staff is nice. Beach is small but nice for the area. My 7-year-old daughter had spa services in the little girls' spa and felt special. Activities seemed plentiful, but with limited hours and availability, so we didn't do many of them. We went to a couple of the shows, and they were ok. The dancers are the same young people who work the activities, and they are sweet and full of energy. My teen son used the gym a couple of times.

Posted by , from Wyoming on Apr 5, 2017

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Comment from Hotel Management

Apr 7, 2017 by Meliá Puerto Vallarta.

Dear Momof3, Thank you for sharing with the travel community your most recent experience at Meliá Puerto Vallarta. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done the best. I want to extend to you the most cordial invitation to stay with us again in the future so you can still enjoy the wonderful things that this destination has to offer. We will be honored to have you here again. Kind Regards. Ricardo Verdayes. General Manager.

5 out of 5

beautiful gardens, excellent staff, fabulous food

Pros: the very friendly staff, lovely gardens and big pool
Cons: the pool tiles were aging. The pool could stand an update and makeover.....
Location: great location close to the airport and bus stop to town
comfortable and homey,not stuffy, clean, lots of activities,family friendly,would highly recommend and want to return. the only downside was that the beach was smaller and a bit graveley but they took good care of it and it was still enjoyable.

Posted by , from Michigan on Nov 29, 2015

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4 out of 5

Good place for a Good Price

Pros: Clean, beautiful grounds.
Cons: Continue updating hotel to keep it current.
Location: GREAT location. You have the ocean at the resort (beach) and walk across the street to the Marina. Best of both worlds.
While Melia Resort is an older place, it has been kept up. It had many things to do, was clean, the food was fair to good. The service was really good from all the staff. We went in off season and there was not a lot of traffic which I think made the staff even more attentive. The special restaurants had excellent food presentation. The resort offers the ocean/beach and then you walk across the street to the Marina, with restaurants, shopping, etc. Good location. We felt very safe the entire time. Overall, we would return.

Posted by , from Austin, TX on Sep 26, 2015

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3 out of 5

Ok, but probably wouldn't go back.

Pros: Clean rooms, nice staff
Cons: Pool has a lot of black stuff and missing tiles in the middle. Upper beach needs more sand. Some of the food could be improved. More Activities.
Location: Walking distance to the marina and shopping
Pros - room clean, wait staff, entertainment shows (except the comedy show) Cons - pool needed some repairs, upper beach needs upkeep, the birds Stayed for 4 nights. Garden room with a balcony was clean and bathrooms were nice. Just FYI - Housekeeping does not speak English if you need anything. No problems making reservations. Food varied in quality - grill night was fantastic, mexican night was blah, buffet varied in quality. Ate at lunch at a separate buffet from main house and it's so open that the birds are flying inside and stealing tortillas from the bar or walking on the plates. We did a couple of the activities that were free - there's a charge for minigolf and some of the others. Left the hotel twice. Located minutes from shopping and the marina. Downtown experience was oversold by the front desk. Outside of the hotel, got tired of constant harassment by locals to buy a timeshare or give massages. Overall, had a good time because of the company we were with, but probably wouldn't go back unless it was dirt cheap.

Posted by on Sep 10, 2015

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5 out of 5

Amazing customer service!

People were awesomr, food was great. Be sure you make those dinner reservations it fills up fast and bring at least one dressy outfit or you don't get in. Beaches are clean and always private places to just relax. We can't wait to go back!!!

Posted by , from Spokane, Wa on Mar 25, 2015

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3 out of 5
Beautiful Facility. 3 days is good, Had a gardenview however, the room was in Tower 1 and on the 18th fl. Great view of the ocean. this was slow season but I lobved not haveing big crowds, this wasy it made it all about you. Could be better food, by the weekend not a lot of American selections on the buffet. wonderful get away.

Posted by on Oct 29, 2013

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5 out of 5

Best service, best entertainment.

It's is the second time we stayed at this hotel, and I will come back. Staff is great, rooms are clean, food was great, drinks keep coming,it was a beautiful experience. The night entertainment show was awesome.

Posted by , from California on Sep 14, 2013

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5 out of 5

“GREAT VACATION, THANK YOU MELIA AND ALL YOUR STAF

Stayed there from 6/30 to 7/7 and from beginning to end, had an amazing time. I cannot speak for other people, but from our experience, our room was top notch, ocean view, marble shower/floors, a jacuzzi right outside on the balcony! king sized bed with overhead fan, AC worked great - so much so that we had to turn off on a few days because it was so cold (except for the times when you opened the balcony door, but c'mon you expect the AC keep the room cold while the caribbean humid air is coming in the room? not!# the livingroom with kitchen and entire room was spotless. we were also really impressed with water pressure inside the shower, I mean we felt like we were inside a waterfall. all the staff, from Ana our concierge, to Jonathan the bartender and restaurant host, to Luis on the security team, to Mariel who gave us our couples massage right on the beach, to Irma our cleaning lady, everyone went our of their way to make sure we had the best vacation ever. food at the buffet was very good and had something for everyone, the drinks people say are watered down which is not true, they make drinks on the light side to be on the safe side, but make no mistake, if you want to drink gasoline straight up, they will serve it to you or go find it for you if you if they dont have it, night after night we saw all the staff go out of their way to please everyone with whaterver their needs or request are, no matter how big or how small, and that deserves recognition. the hotel itself is very well kept, the swimming pool is enourmously big, beach is not that great but we found out its because the beach is federal property, not part of the resort, but the water is warm and pool water is even warmer. the gym modern and has free weights and machines for everyone and we got good workouts while there. The main bar is open until 1am not 11pm as people will lie about on here and also has a DJ or live singers every night, never did we get kicked out by security or asked to leave the area after it closed, in fact, after people were done drinking, we went to the snack bar which is open until 4am! for more food and drinks. they also have tons of activities for all ages, we did archery, rifle shooting, they have nightly shows, water exercises, bingo with prizes, hammocks to rest on, a volley ball net right in the pool, swim up bar with unlimitted drinks**strong or light, your choice**, 3 restaurants that need reservations which we never had any problems with, reservations took less than 2minutes, as for the restaurants we tried them all and liked the italian one best, but thats just personal preference. oh almost forgot, they have live Iguanas roaming the grounds which is also really cool! no worries about them bothering you or biting you, in fact, if you bring scrapts of food from the buffet, you can feed them and take pictures, they also have beautiful schools of multicolored fishes in the pond that also come up in masses for you to feed them with fish food located by the pond and they start jumping over each other to fight for food, tooo funny. Hotel is also the closest to the airport**less than 10minutes** and also close to marine terminal for the tours **about 7minutes or less** which comes in handy if you're running late to catch a tour. the Marina is also steps from the hotel and has many shops for shopping, a grocery store, a large assortment of restaurants. The mexicon peso on our trip was exchanged at $11.90 person per 1 US dollar which basically transpires to about $10 US dollars for $100 mexican pesos and can be done directly at the hotel service desk. Hotel also tells you how much to pay for taxis and other services so you do not get overcharged and what requires a tip and what does not, which is really helpful. all and all, we had a great time! at Melia and would definitely recommend this hotel to other people, couples and families, and we will definitely return if our vacation destination brings us back to Puerto Vallarta. Do not believe the negative reviews from other people who seem to had been staying a different hotel instead of this one.....Room Tip: ask for any room in the 1400 section, ocean view rooms, quiet, with ocean wave sounds as they splash..... Thank you again Melia for a wonderful, memorable week! ...Sincerely David & Cathy - New York, NY .

Posted by , from New York City, NY on Jul 15, 2013

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About the Meliá Puerto Vallarta All Inclusive

Location Paseo De La Marina Sur Lote H-7, Puerto Vallarta, JAL 48354

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children ages 15 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

Property Features

Meliá Puerto Vallarta All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Meliá Puerto Vallarta All Inclusive like a marina, a complimentary children's club, and an outdoor pool. Free breakfast is available daily. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. This all-inclusive resort also offers a children's pool, outdoor tennis courts, and a spa tub. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta resort.

  • 318 guestrooms or units
  • 4 dining venues
  • 6 conference rooms
  • 7,314 sq ft of conference space
  • 1 sq m of conference space
  • Breakfast available (free)
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (2.5 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Meliá Puerto Vallarta All Inclusive offers 318 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11:30 AM.

Quetzal - This buffet restaurant serves breakfast and dinner.

Vitrales - This restaurant specializes in Italian cuisine and serves dinner only.

Los Azulejos - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only.

La Palapa - This restaurant serves lunch and dinner. Open select days.

Room service (during limited hours) is available.

Entertainment

Activities include:

  • Nightly music/dance shows in open-air, thatched-roof theater
  • Dancing nightly in lobby bar
  • Spanish lessons
  • Dance lessons
  • Ping-Pong tournaments
  • Cooking lessons
  • Dancing lessons
  • Daily beach and pool activities program for all ages featuring yoga, stretching, beach volleyball, water exercises, water polo, pool games, table games, tennis courts, climbing wall, batting cage, lacrosse, ocean kayaks archery and rifle shooting

Nearby Activities

A 70-meter-long (230-foot) freeform pool with swim-up bar and two jetted sections includes an activities area and a children's section with beach entry. An oval toddlers' pool measuring 7.5 meters long (25 feet) is surrounded by a grass sunbathing area with lounge chairs and umbrellas so parents can watch over children. A complimentary children's club is offered.

The resort's private beach frontage extends 200 meters (219 yards) and is furnished with thatched-roof palapas for shade. Guests can play beach volleyball. Beach and pool umbrellas and towels are provided.



This Puerto Vallarta resort supplies kayaks and an independent operator offers scuba-diving instruction and excursions (surcharges). Guests can also go rowing and canoeing on site, and ecotours are offered nearby.



This tropical resort's extensive recreational facilities include a baseball batting cage, a golf cage, a climbing wall, rifle and archery ranges, yoga classes, two lighted tennis courts, and billiards or pool. The marina golf course is 300 meters (328 yards) from the resort's entrance. Guests can enjoy onsite miniature golfing.



The recreational activities listed below are available either on site or near this Puerto Vallarta, Mexico resort; fees may apply.

  • Playground on site
  • Miniature golf on site
  • Rowing or canoeing on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Beach volleyball on site
  • Sailing nearby
  • Yoga classes/instruction on site
  • Scuba diving nearby

Spa Services

YHI Wellness offers a menu of body treatments scrubs and masks, manicures and pedicures, and massages on the beach.

  • Hot stone massage
  • Prenatal massage
  • Number of treatment rooms 6
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 3,000 per stay

The charges below are included in your overall room price:

  • Resort fee

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Children's club/arcade access
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 150.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: MXN 150 per 24-hour period (rates may vary)
  • Late check-out fee: MXN 830

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melia All Inclusive Puerto Vallarta
  • Melia Puerto Vallarta
  • Melia Puerto Vallarta All Inclusive
  • Puerto Vallarta Melia
  • Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
  • Sol Melia Puerto Vallarta
  • Meliá Vacation Club Puerto Vallarta All Inclusive
  • Meliá Vacation Club Puerto Vallarta
  • Meliá Vacation Club All Inclusive
  • Meliá Puerto Vallarta
  • Melia Puerto Vallarta All Inclusive Beach Hotel

You should know

  • The total price shown includes a resort fee.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.