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4.7 out of 5

"Beautiful everyone were really nice and helpful. We had a great time. " More

By a verified traveler on Tue 05 Feb 2019

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Hotel Description

3.5-star beachfront property near Nuevo Vallarta Beach

On the beach

Within a 5-minute walk of this well-placed property, you'll find Nuevo Vallarta Beach and Playa Bucerias. Also, Flamingos Golf Club is within 2 miles (3 km) and Paradise Plaza Shopping Center is within 6 miles (10 km).

All-inclusive

This property features 5 restaurants, 3 outdoor pools, and an outdoor pool. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 480 guestrooms offer free WiFi and 24-hour room service. Minibars, coffee/tea makers, and free local calls are also available.

Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Swim Out King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suites Oceanview - JUNIOR OCEANVIEW PLUS KIDS FREE

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Poolview- JUNIOR POOLVIEW PLUS KIDS FREE

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Krystal Grand Nuevo Vallarta - All Inclusive ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Krystal Grand Nuevo Vallarta - All Inclusive

Everyone (6)
5 out of 5
Beautiful everyone were really nice and helpful. We had a great time.

Posted by on Feb 5, 2019

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5 out of 5
Beautiful and clean hotel close to the ocean. The staff is amazing and work very hard to make your stay enjoyable! Enjoyed ourselves from the time we arrived until we left! Will definitely stay at the reflect Krystal grand again. Thanks for the memories!💗

Posted by on Feb 5, 2019

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5 out of 5

Posted by on Feb 5, 2019

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5 out of 5

Posted by on Feb 3, 2019

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5 out of 5

Birthday Vacation

My wife brought me to this Great Resort. From breakfast to our walks on the beach to our stroll through the town was fantastic. Enjoyed a nice 1 hour massage on the beach just outside our Hotel. Marco & Alejandro from Krystal Grand Neurvo Vallarta were the best two there. Always willing to help & always with a Smile. There was some light construction during our stay but nothing to interfere with our trip. The Asian restaurant was Great. The swim out pool just outside our back door was a plus. We sat at the coffee bar & enjoyed drinks while we watched Mexico vs Korea in the FIFA World Cup. It was a short drive from the airport & in a gated community which was good for comfort. It was our first visit here & would definitely book the same exact trip again. All in all, I recommend this Resort to everyone.

Posted by , from Vacaville on Jul 13, 2018

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Comment from Hotel Management

Jul 19, 2018 by Maria Garcia, Gerente de Calidad

Dear Mr. Richie, Thank you very much for share your experience with us. We´re glad to know that you were happy during your stay with us. This is your house, please come back as soon as you can, will be a pleasure to host you. Warm regards!

3 out of 5
There are many things about this hotel that are (or eventually will be great). For us, having our first floor swim-up room broken into with a crowbar on our 2nd day was not great, but management and security were quick to respond - nothing was taken since valuables on us or in safe. They moved us to another swim-up room. Not all the restaurants were open yet (mid-June 2018), and the Asian and Grill were so-so. Waiters were very attentive. Service at food bars and grills at the pool sides were super, and food was better there as well. Once the pool bars closed, the only option was the reception bar with three stools and a usual line of 10-15 to get a drink from one bartender. The mini-bar in the room was sporadically filled (one beer first night, none the next day, then one...) Grounds and beach are very nice. Pools were perfect. Once the renovation is complete, and hopefully the additional store fronts are filled (the resort next door has a store), this should be an excellent place to stay. Being broken into was a little disheartening (keep in mind that construction is going on so many additional people on the grounds), but being smart and careful is all you need to have a nice vacation.

Posted by , from Missouri on Jun 25, 2018

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Comment from Hotel Management

Jul 20, 2018 by Maria Garcia, Gerente de Calidad

Dear Mr. Otranto, Thank you very much for your preference and for taking the time to write this review for us. Your opinion is very important for this Resort, rest assured that we are going to make many changes about all opportunity areas you mentioned. We offer you an apology for all matter happened during your stay. If you could come again will be a pleasure for us assist you and improve your perception will be our priority. Warm regards!

About the Krystal Grand Nuevo Vallarta - All Inclusive

Location Boulevard Costero # 800, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals and snacks included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Not included

  • Golf green fees
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Windsurfing
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included

Property Features

Krystal Grand Nuevo Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Krystal Grand Nuevo Vallarta - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and an outdoor pool. There are 5 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool and a garden. Self parking and valet parking are free. A complete renovation of Krystal Grand Nuevo Vallarta - All Inclusive was completed in December 2017. Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 480 guestrooms or units
  • 7 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 15070 sq ft of conference space
  • 1400 sq m of conference space
  • Built in 2017
  • Dining venue
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Krystal Grand Nuevo Vallarta - All Inclusive offers 480 air-conditioned accommodations with minibars and safes. 40-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

O Restaurant - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Risotto Restaurant - This beachfront fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Ayami Restaurant - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Grill - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Snorkeling nearby
  • Scuba diving nearby
  • Fitness classes on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express.

  • No cribs (infant beds) available
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Grand All Inclusive All-inclusive property
  • Krystal Grand Nuevo Vallarta All Inclusive
  • Krystal Nuevo Vallarta Inclus
  • Krystal Grand Nuevo Vallarta - All Inclusive Nuevo Vallarta

You should know

  • Pool access available from 8 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.