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4.2 out of 5

"We enjoyed the friendliness of the staff and the all inclusive aspect was on point. The room was nice, however, there was an odor coming from the drai ... " More

By a verified traveler on Mon 10 Feb 2020

Hotel Description

4.5-star beachfront property near Cruise Ship Terminal

Beachside getaway

With a stay at this North Hotel Zone property, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Bay of Banderas. La Isla and Plaza Caracol are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

WiFi, LCD TVs

Boasting comforts such as premium bedding and pillow menus, the 451 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include balconies or patios, 24-hour room service, and LCD TVs with cable channels.

Resort View Two Double Beds Room, Accesible

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$187* Per night/room Nov 1 - Nov 2

Resort View, Two Double Beds Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View, Two Double Beds Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View, One King Bed Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Partial Ocean View (All Inclusive)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean Front, Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Puerto Vallarta Resort - All Inclusive ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Puerto Vallarta Resort - All Inclusive

Everyone (7) Family (2)
4 out of 5
We enjoyed the friendliness of the staff and the all inclusive aspect was on point. The room was nice, however, there was an odor coming from the drain under the sink. We asked them to fix it and they put a cap over it. The maintenance had to come back to fix the drain in the shower b/c it was overflowing, but never addressed the issue under the sink. The maintenance man said we should ask the cleaning staff to put some bleach in, but we never ran into them

Posted by on Feb 10, 2020

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2 out of 5
The food was never hot except made to order breakfast and specialty restaurants. I fell the 2nd day there smashed my face and no one called or asked how I was. People put towels at the pool at 6:30 am. so no chairs left by pool. Sink didn't drain in room, all the fixtures by bathroom were loose. It was very disappointing the pictures make it look so nice but that is only the hacienda part that was remodeled. Looks like hotel turned into all inclusive. They did have quite a few employees that seemed to care the rest didn't give a crap. Didn't want to serve you by the pool unless you were sitting in their section. The facility was beautiful, the weather great. But it was not a 4.5 star place I would give it maybe a 3. Four other people had fallen while we there. Not enough lights by the outside steps and cobblestone. No one smiled while they worked. I am sorry I paid to feel like I mattered, how I make people feel while I am at work. They did not give you that feeling. Like I said there were a few, thank god for them. No one I talked to was really happy either. They all said they wouldn't go back. But if you go, go to the dinners you make reservations at.

Posted by on Feb 11, 2019

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5 out of 5

great hotel

Pros: employees were so friendly and helpful
Cons: ac on the rooms
Hotel service and personal was amazing, food was good, pool area is great and clean. Beach is right in front of the hotel

Posted by , from LOS ANGELES on Apr 21, 2017

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3 out of 5

Food was not good.

There are 3 different restaurants in the hotel but you have to make a reservation. The quality of the food was lower that 2 star restaurant. Buffet was not good neither.

Posted by , from pleasanton, CA on Dec 27, 2015

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5 out of 5
Pros: I liked our room and all of the staff members. The swimming pool is lovely and great water aerobics. Service at the pool is outstanding.
Cons: The buffet restaurant could be improved as to selection of food at breakfast. Omlettes are made good and fresh.
Location: Location close to the marina, and a short cab ride to downtown. Many good restaurants close by as well as a large wal mart and SAMs club.
Beautiful room,we were upgraded by the hotel. Staff attentive, helpful and friendly. Laundry is returned done beautifully. Food and drinks were good.

Posted by , from modesto, ca. on Oct 6, 2015

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4 out of 5

PV hilton needs re-do

Staff excellent. Very friendly & helpful. Chef Roberto is great! Beds super comfy. Rooms clean. However; Hotel lobby needs re-do. Needs bar to be open later. Need to have entertainment. I.e. singing, comedy, dancing, etc., check out RIU for suggestions. RIU hotel chain has great entertainment offered.

Posted by , from San Francisco, California on Sep 19, 2015

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5 out of 5

Great facility - very comfortable beds and rooms!

Pros: Excellent staff, rooms were very comfortable and roomy, food was very good and loved the pool area and roof top pool area.
Cons: Need to figure a way to keep the muddy water and debris from the direct beach area in front of the Hilton. Did not have "blue water" in this area.
Location: Centrally located very close to the airport and to town. Cab ride to town only $6 +-.
The Hilton Puerto Vallarta was perfect for our family vacation. The resort is small enough to get around easily and enjoy the amenities and have a great size pool and dining areas. The staff was so very nice - especially Oscar - serving drinks poolside and beach side and Diego - in the lobby bar. The coffee shop on the second floor was great each morning and the server (don't remember his name) was excellent. The food in the Fireside restaurant was always very good with many "great" items and the staff was excellent. The guacamole is amazing!! You can't beat the views at the Fireside (beach and pool) and we especially loved eating breakfast and lunch on the outside dining area. The French restaurant was excellent! The Brazilian restaurant was closed while we were there. The Mexican restaurant was good. My grown children loved the roof top pool and sushi bar and visited there daily. My only complaint has nothing to do with the Hilton, however, it is part of the area. Evidently there has been a lot of rain and the muddy river flowing directly into the ocean had the beach in front of the Hilton very muddy with some debris. Really was looking forward to the "blue water". They really need to do something to fix this. However, we did enjoy a couple of days in the water. Overall - excellent and would definitely go back.

Posted by , from USA on Aug 24, 2015

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5 out of 5

Dickerson Honeymoon and 9 year Anniversary

I read a lot of reviews about the hotel and went back and forth about booking somewhere else. I am truly grateful I did not. They were warm and friendly from the moment we arrived. They upgraded us to an ocean view room with a beautiful view when we checked in...all I could think was"WINNING". The Seafire Grill had good food, but their service was absolutely excellent. The daytime hostess (can't remember her name) was always very nice and smiling. There was Sofia Flores, Evan Leon (I think that's his name), Felipe, and Oscar who where super nice and extremely helpful. I must have went to the front desk at least three times per day with questions. They were incredibly patient. Paola and Geovanni- kept a smile on their face. Angel- always asked how our time was in the city when we returned as he opened the door. Marisol was very nice at the Spa. Everyone was courteousand sure to greet us. I was asked often at the pool if I needed anything. We enjoyed the Mexican restaurant the best. This was my Husband and my first trip anywhere in our 9 year marriage. It was absolutely beautiful and indelible upon our minds. So worth the wait. The most memorable moment was on Sunday night when we were eating at Fogo and our waiter Lauro ran out into the ocean fully clothed to try to save a little girl who was caught in a wave. It put so much more appreciation and respect for the staff into our hearts. They have chosen a wonderful staff who love people. You can't find that everywhere.

Posted by , from Houston, Tx on Jul 1, 2015

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4 out of 5

Wonderful resort

Pros: The staff was very kind and helpful.
Cons: The beer was awful.
Location: The beach is steps from the hotel. We stayed at the resort and relaxed.
This Hilton far exceeded what we were expecting. Everything was wonderful. The staff were so attentive and kind. The food was very good. We upgraded to a room with a semi private pool and it was awesome!

Posted by , from Texas on Jun 22, 2015

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5 out of 5

Not your tipical Hilton!

Pros: Free Internet, Quiet
My first time staying at a Hilton Hotel in Mexico and what a surprise. The hotel is in the middle of the hotel zone, close to the airport and a short ride to Downtown Puerto Vallarta. Room was very spacious, nicely decorated and comfortable. Very attentive staff, nice grounds and very good selection of drinks and meal options. Had 2 very nice dinners at the French and Mexican restaurants and one them dinner (Brazilian, by the beach). Buffet breakfast was very good as well. Very well equipped Gym. Definitely will consider Hilton for our next trip to Puerto Vallarta.

Posted by , from Yuma Arizona on Feb 14, 2013

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About the Hilton Puerto Vallarta Resort - All Inclusive

Location Avenue De Las Garzas S/n Zona Norte, Puerto Vallarta, JAL 48333

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Not included

  • Room service
  • Airport transfers
  • Spa/beauty facilities and services

  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • Room service not included
  • All food and beverages included

Property Features

Hilton Puerto Vallarta Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hilton Puerto Vallarta Resort - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. Spa services, a terrace, and a complimentary children's club are also featured at the luxury Hilton Puerto Vallarta Resort - All Inclusive. Parking is available for a fee. A complete renovation of Hilton Puerto Vallarta Resort - All Inclusive was completed in 2018. This 4.5-star Puerto Vallarta property is smoke free.

  • 451 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2012
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Puerto Vallarta Resort - All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Separate bedroom
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Sea Fire - This poolside restaurant specializes in seafood and serves breakfast, lunch, and dinner.

La Bonita - Onsite delicatessen.

Le Delice - Overlooking the pool and garden, this restaurant serves dinner only.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, KI Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Minimum age to access spa is 12
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Meals are included for children 5 and younger. Additional fees apply to children 6-12 years old.

Please note: All guests staying in the "Hacienda" section of the resort must be 18 years or older and present identification at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 200 per night (rates may vary)
  • Fee for in-room wired Internet: MXN 9.99 (rates may vary)
  • Self parking fee: MXN 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton All Inclusive Puerto Vallarta
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  • Hilton Puerto Vallarta
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  • Hotel Hilton Puerto Vallarta Resort
  • Hilton Puerto Vallarta Resort Puerto Vallarta
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  • Hilton Puerto Vallarta Resort - All Inclusive Puerto Vallarta
  • Hilton Resort All Inclusive
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  • Hilton All Inclusive
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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.