Skip to main content
Beginning of main content

Enter dates to see availability

"You get what you pay for . Cheap resort . First one that I ve try it to see if it’s true . And yess it is . It’s not my standards . " More

By a verified traveler on Tue 03 Mar 2020

Hotel Description

4-star beachfront hotel near Playa Dorada

Beachside getaway

You'll find Playa Dorada and Playa Dorada Golf Course within a 15-minute walk of this Puerto Plata hotel. Fun City and Lorilar Ranch are also within 3 miles (5 km).

Full-service spa, fitness center

This smoke-free hotel features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

IPod docks, WiFi

The 585 individually furnished guestrooms offer WiFi and iPod docks. Flat-screen TVs come with cable channels, and other amenities include furnished balconies and room service.

Deluxe Garden View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$168* Per night/room Mar 7 - Mar 8

Deluxe Pool View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

ROH - Deal of the Day

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sun Club Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Family Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Sun Club Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sunscape Puerto Plata - All Inclusive ratings based on 8 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunscape Puerto Plata - All Inclusive

Everyone (6) Family (3)
3 out of 5
You get what you pay for . Cheap resort . First one that I ve try it to see if it’s true . And yess it is . It’s not my standards .

Posted by on Mar 3, 2020

Was this review helpful to you?
Comment from Hotel Management

Mar 5, 2020 by Madeline

Dear guest, Thank you for your comment. Regards,

1 out of 5
Horrible checkout process! They accused us of lying and stealing 2 pool towels. As if anyone would dare take overused and unclean towels. The receptionist Maria stated that we were in the wrong. “The towel personnel has been there for years and therefore we need to be more cautious when visiting resorts”. EXCUSE ME, but I come from the culture of the customer is always right. We gave back their 6 old towels and were told we only needed 3 towels cards in return... leading us to believe that it was 2 towels per card. The only liar in this ridiculous story is the towel guy. Who was way too busy having lunch to bother counting the towels. Needless to say that the sour treatment in the end is the one that counts the most. I’ll be sure to never come back and never recommend this resort.

Posted by on Nov 29, 2019

Was this review helpful to you?
Comment from Hotel Management

Nov 30, 2019 by eConcierge

Dear Guest, We are more than happy for being elected by you to spend your deserved holidays. Firstly, we want to thank you for your positive lines; but it makes us worry to see that the most of your review is negative as this is not our intention. Concerning the service, we are in shock by reading how you perceive our staff, as we are known for the excellent service we provide with or without tip. Our manager has read this and all your review and will take corrections.

5 out of 5

Posted by on Aug 18, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 19, 2019 by eConcierge

Thanks for your comment. Kv

2 out of 5
No good food, watered down wine and beer, lacking activities. "all inclusive" is misleading, We had to pay extra to get a decent alcoholic drink (basic wine and beer). This was advertised as 4+ star hotel, I rate it at max of 2, definitely not worth the money.

Posted by , from Boston, MA on Nov 25, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 28, 2018 by eConcierge

Dear Guest, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Puerto Plata. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process.

5 out of 5

Excellent experience

Our experience was fantastic, we enjoy the people very friendly good food lots of drinks thank you for wonderful service will back soon.

Posted by , from nj u.s.a. on Apr 25, 2018

Was this review helpful to you?
Comment from Hotel Management

Apr 28, 2018 by eConcierge

Dear Elvis, Thank you for choosing Sunscape Puerto Plata for your holidays. You cannot imagine how proud we are for receive your wonderful review regarding your experience with us. Thank you so much for sharing your positive thoughts about us. We are conscious that is a big challenge to please everyone, but we are doing all sorts of efforts to make it possible. Surely, your comment will help other travelers to clarify their doubts as regards the services and accommodation that we are offering.

2 out of 5

the resort is not 4.5 more like 3 star resort

We were getting harassed at the beach by locals all day in trying to sell us things even when we told them no like hundred times. Most of the staff members had attitudes all the time. The shows was all about them dancing nothing with the guest except for one time and we stayed there for 7 nights. I give this resort no more than three stars and we won't stay there ever again. The liquor felt like it was water down but the food was good and clean place.

Posted by , from jg new jersey on Jul 16, 2017

Was this review helpful to you?
Comment from Hotel Management

Sep 4, 2017 by Kv

Dear Guest, Thank you for choosing us, and taking the time to provide us with your honest review. We are truly sorry to learn about your disappointing experience and sincerely hope you can accept our apologies. We can assure you this is not our standard. Nonetheless, If you ever consider visiting us again any time in the future, we’d be sure to do everything within our hands to turn this past experience around and show that we are worthy of your kind patronage. We look forward to hearing back from you.

5 out of 5

Great stay at sunscape

I think our room was not ready so they upgraded us to VIP where they have the better achool and a small pool. It was very nice. Our bar tender jaun took great care of us. I left the do not disturb sign up for two days. Forgot to remove it they even called to check on us.

Posted by , from e on Apr 2, 2017

Was this review helpful to you?
4 out of 5
Pros: Very clean and neat all around. Even the beach was raked every morning to clean up seaweed and any trash left was pickedThe staff was really friendly.
Cons: The restaurants were very slow to get out food and often people that were seated after us got their food first. Needed more organization
Location: Freestyle Catamarans and snorkeling and Rancho Lorlar horseback riding were both GREAT! Lots of free and for pay water sports on the beach
The Sun Club was well worth the extra money-lots of upgraded amenities including in room WiFi, private check in, concierge, pools, bars, and snacks, plus a roped off beach area that vendors don't come into. The selection of water sports was great, and the hotel property was really clean and neat. Check in was a little crazy with so many people, until they realized we were in the Sun Club, and then we were brought to a different area for check in and greeted with warm hand towel to wash off and a complimentary drink. Best upgrade available. Unfortunately there was a big group of college graduates in the hotel and they took over the beach, pools, and activities with their own DJ, so that was disappointing made getting a drink at the public area bars challenging.

Posted by , from New York on May 6, 2016

Was this review helpful to you?

About the Sunscape Puerto Plata - All Inclusive

Location Carretera Luperon KM 5, Puerto Plata, Puerto Plata 547

All-inclusive Details

All-inclusive room rates at Sunscape Puerto Plata - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Taxes included
  • Buffet and à la carte dining
  • Gratuities included
  • Airport transfers not included

Property Features

Some rates at Sunscape Puerto Plata - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sunscape Puerto Plata - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. Public spaces have WiFi for a fee. This eco-friendly hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Valet parking is free. This 4-star Puerto Plata hotel is smoke free.

  • 585 guestrooms or units
  • 3 levels
  • 16 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • 2 conference rooms
  • 1924 sq ft of conference space
  • 179 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Sunscape Puerto Plata - All Inclusive offers 585 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers. Renovation of all guestrooms was completed in February 2016.

  • Private balcony (furnished)
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11 AM. The hotel hosts a free manager's reception daily.

Windows - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Gohan (Adults Only) - This restaurant specializes in Asian cuisine and serves dinner only.

Da Mario - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Gaucho Grill - This restaurant specializes in Argentinean cuisine and serves dinner only.

Castaways - This restaurant specializes in Caribbean cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Game viewing on site

Spa Services

Spa Sunscape Bitebonia has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets and service animals are not allowed at Sunscape Puerto Plata - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 16 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note: Himitsu restaurant caters to adults only.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 16 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Puerto Plata All Inclusive
  • Sunscape Puerto Plata
  • Sunscape Puerto Plata All Inclusive All-inclusive property
  • Sunscape All Inclusive All-inclusive property
  • Sunscape Puerto Plata Hotel
  • Hotel Sunscape Puerto Plata Puerto Plata
  • Puerto Plata Sunscape Puerto Plata Hotel
  • Sunscape Puerto Plata Puerto Plata
  • Sunscape Puerto Plata All Inclusive
  • Sunscape
  • Sunscape Hotel
  • Sunscape Puerto Plata - All Inclusive All-inclusive property
  • Sunscape Puerto Plata
  • Sunscape Puerto Plata All Inclusive
  • Sunscape Puerto Plata - All Inclusive Puerto Plata
  • Sunscape Puerto Plata
  • Sunscape Puerto Plata All Inclusive
  • Sunscape Puerto Plata - All Inclusive Hotel
  • Sunscape Puerto Plata Optional All Inclusive
  • Sunscape Puerto Plata - All Inclusive Puerto Plata
  • Sunscape Puerto Plata - All Inclusive Hotel Puerto Plata

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing http://www.travelocity.com/Puerto-Plata-Hotels-Sunscape-Puerto-Plata---All-Inclusive.h13074207-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Puerto-Plata-Hotels-Sunscape-Puerto-Plata---All-Inclusive.h13074207-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Puerto-Plata-Hotels-Sunscape-Puerto-Plata---All-Inclusive.h13074207-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.