You'll find Playa Dorada and Playa Dorada Golf Course within a 15-minute walk of this Puerto Plata hotel. Fun City and Lorilar Ranch are also within 3 miles (5 km).
Full-service spa, fitness center
This smoke-free hotel features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.
IPod docks, WiFi
The 585 individually furnished guestrooms offer WiFi and iPod docks. Flat-screen TVs come with cable channels, and other amenities include furnished balconies and room service.
Mar 5, 2020 by Madeline
Dear guest, Thank you for your comment. Regards,
Nov 30, 2019 by eConcierge
Dear Guest, We are more than happy for being elected by you to spend your deserved holidays. Firstly, we want to thank you for your positive lines; but it makes us worry to see that the most of your review is negative as this is not our intention. Concerning the service, we are in shock by reading how you perceive our staff, as we are known for the excellent service we provide with or without tip. Our manager has read this and all your review and will take corrections.
Aug 19, 2019 by eConcierge
Thanks for your comment. Kv
Nov 28, 2018 by eConcierge
Dear Guest, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Puerto Plata. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process.
Apr 28, 2018 by eConcierge
Dear Elvis, Thank you for choosing Sunscape Puerto Plata for your holidays. You cannot imagine how proud we are for receive your wonderful review regarding your experience with us. Thank you so much for sharing your positive thoughts about us. We are conscious that is a big challenge to please everyone, but we are doing all sorts of efforts to make it possible. Surely, your comment will help other travelers to clarify their doubts as regards the services and accommodation that we are offering.
Sep 4, 2017 by Kv
Dear Guest, Thank you for choosing us, and taking the time to provide us with your honest review. We are truly sorry to learn about your disappointing experience and sincerely hope you can accept our apologies. We can assure you this is not our standard. Nonetheless, If you ever consider visiting us again any time in the future, we’d be sure to do everything within our hands to turn this past experience around and show that we are worthy of your kind patronage. We look forward to hearing back from you.
All-inclusive room rates at Sunscape Puerto Plata - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Some rates at Sunscape Puerto Plata - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sunscape Puerto Plata - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. Public spaces have WiFi for a fee. This eco-friendly hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Valet parking is free. This 4-star Puerto Plata hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free valet parking
Sunscape Puerto Plata - All Inclusive offers 585 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers. Renovation of all guestrooms was completed in February 2016.
Guests are served free full breakfast daily from 7 AM to 11 AM. The hotel hosts a free manager's reception daily.
Windows - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Gohan (Adults Only) - This restaurant specializes in Asian cuisine and serves dinner only.
Da Mario - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Gaucho Grill - This restaurant specializes in Argentinean cuisine and serves dinner only.
Castaways - This restaurant specializes in Caribbean cuisine and serves dinner only.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Sunscape Bitebonia has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Himitsu restaurant caters to adults only.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 16 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.