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Hotel Elena

3.0 star property
3-star hotel near Zócalo de Puebla

Choose dates to view prices

Photo gallery for Hotel Elena

Exterior
Interior
Interior
Lobby
Quadruple Room, 2 Double Beds, Private Bathroom | Premium bedding, in-room safe, desk, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪10 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, free WiFi

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Quadruple Room, 2 Double Beds, Private Bathroom

Quadruple Room, 2 Double Beds, Private Bathroom | Premium bedding, in-room safe, desk, free WiFi

Quadruple Room, 2 Double Beds, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room

Superior Room | Premium bedding, in-room safe, desk, free WiFi

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 236 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Puebla

Puebla Historic Center stay.With a stay at this Puebla Historic Center hotel, you'll be steps from Mexican Revolution Museum and Candy Street. Street of Candies and Santo Domingo Church are also within half a mile (1 km).

What's nearby

  • Santo Domingo Church - 3 min walk - 0.2 miles
  • Zócalo de Puebla - 7 min walk - 0.4 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Puebla Cathedral - 10 min walk - 0.6 miles
  • Zona Histórica de los Fuertes - 15 min walk - 0.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 20 min walk
  • Puebla Intl. Airport (PBC) - 42 min drive

Restaurants

  • ‪El Anafre Rojo - ‬3 min walk
  • ‪Casa Real Poblana - ‬3 min walk
  • ‪Super Soya - ‬3 min walk
  • ‪El Viejo Rosario - ‬2 min walk
  • ‪El Chopo - ‬2 min walk

About this property

Hotel Elena

3-star hotel near Zócalo de Puebla
There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Elena. The hotel can provide concierge services and a complimentary grocery shopping service. Free self parking and valet parking are available.

This 3-star Puebla hotel is smoke free.

  • 17 guestrooms or units
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Bellhop
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • Dining venue
Hotel Elena offers 17 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Similar properties

Interior entrance
Hotel Palace Puebla
Puebla Historic Center
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
4.1 out of 5, Very Good, 492 reviews
$19 nightly
The price is $23
May 10 - May 11
Total with taxes and fees
Hotel Palace Puebla

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Elena

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

How close is Hotel Elena to the airport?

Hotel Elena is 22.3 mi (42-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Elena?

As of May 6, 2026, prices found for a 1-night stay for 2 adults at Hotel Elena on May 11, 2026 start from $41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Elena have an airport shuttle?

Airport shuttle services are not available at Hotel Elena.

Does Hotel Elena offer free breakfast?

Free breakfast isn’t provided at Hotel Elena, but cooked-to-order breakfast is offered for a fee of MXN 60 for adults and MXN 60 for children. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Hotel Elena?

No, there is no casino at this hotel.

What time is check-in at Hotel Elena?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in.

Is there free parking at Hotel Elena?

This hotel offers free self parking and valet parking.

Does Hotel Elena have a pool?

Hotel Elena does not have a pool.

Does Hotel Elena have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Elena have a spa?

There are no spa services available at this hotel.

How close is Hotel Elena to downtown Puebla?

Hotel Elena is 0.8 mi away from Puebla.

Hotel Elena Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 83 out of 177 reviews
Rating 8 - Good. 50 out of 177 reviews
Rating 6 - Okay. 26 out of 177 reviews
Rating 4 - Poor. 4 out of 177 reviews
Rating 2 - Terrible. 14 out of 177 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

J faithe

Disliked: Amenities
I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Stayed 4 nights in Jan 2026

10/10 Excellent

Alexander

Stayed 1 night in Jul 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025

2/10 Terrible

Fernando

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.

6/10 Okay

Joyce

Liked: Staff & service, property conditions & facilities

Bonito pero no fue tan cómodo

Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Stayed 4 nights in Nov 2023

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023

10/10 Excellent

Sandra, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Colonial decor, nice staff, and very helpful.
Stayed 2 nights in Apr 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go somewhere else

The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
Stayed 1 night in Jan 2022

10/10 Excellent

Esther

Stayed 1 night in Aug 2021

10/10 Excellent

Aleksandar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
Stayed 4 nights in May 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
Stayed 2 nights in Dec 2020

10/10 Excellent

Maggie, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very good clean and the hospitality very friendly and staff very helpful
Stayed 1 night in Sep 2020

6/10 Okay

Edgar Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Maria Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Claudia Estefania

Liked: Cleanliness, room comfort

Good place, bad parking service

The parking is far, the valet takes up to 30 minutes to deliver your car
Stayed 2 nights in Oct 2019

8/10 Good

mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Omar Enrique

Stayed 1 night in Jan 2026

10/10 Excellent

Heriberto

Stayed 2 nights in Jan 2026

2/10 Terrible

Genaro

Liked: Staff & service
Disliked: Cleanliness
Las condiciones del baño despiden un fuerte olor a cañería y la regadera no tiene mantenimiento y el agua sale para todos lados
Stayed 2 nights in Jan 2026

6/10 Okay

Jaime Miguel

Liked: Cleanliness, staff & service
Disliked: Amenities
La habitación estaba deteriorada, se oía el ruido de la habitación contigua, el agua de la regadera no estaba suficientemente caliente, todo lo demás suficiente y lo esperando por el precio bajo
Stayed 1 night in Jan 2026

10/10 Excellent

Pedro

Stayed 4 nights in Dec 2025

10/10 Excellent

Anthony

Stayed 1 night in Jan 2026

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Si mucho
Stayed 1 night in Jan 2026