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Residence Inn by Marriott Portland Downtown/RiverPlace

3-star property
2115 Sw River Pkwy, Portland, OR 1-855-201-7819
3.8 out of 5
Good!
See all 14 travelocity Reviews

"Bed felt like the mattress had been crushed as there was inconsistent support. Elevator looks like it has not been cleaned in a month, staff was super ... " More

By a verified traveler on Fri 09 Sep 2022

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Hotel Description

3-star hotel near Oregon Convention Center

Downtown Portland stay

Your stay at this Downtown Portland hotel places you within 3 miles (5 km) of Oregon Convention Center and Moda Center. Riverplace and South Waterfront City Park are also within half a mile (1 km).

Free breakfast

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free buffet breakfast each morning.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$116* Per night/room Oct 9 - Oct 10

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Residence Inn by Marriott Portland Downtown/RiverPlace ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Residence Inn by Marriott Portland Downtown/RiverPlace

Everyone (5) Couples (1) Family (4)
3 out of 5
Bed felt like the mattress had been crushed as there was inconsistent support. Elevator looks like it has not been cleaned in a month, staff was super friendly and helpful!

Posted by on Sep 9, 2022

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Comment from Hotel Management

Sep 10, 2022 by Customer Service

We appreciate the feedback, Tim.We're happy you had a pleasant stay with us and enjoyed interacting with our team. However, we're disappointed that your stay with us was less than ideal. We regret that our mattresses and elevators didn't meet your expectations. We'll address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

5 out of 5
Great location. Loved the hotel. Look forward to returning.

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 28, 2021 by Customer Service

Thank you for the perfect rating! We are very pleased to hear that you had a wonderful stay at Residence Inn by Marriott Portland Downtown/RiverPlace. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day!

5 out of 5

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 28, 2021 by Customer Service

Thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn by Marriott Portland Downtown/RiverPlace!

5 out of 5
We loved the room, and were really happy about getting a room at the end of the hall since we had several kids with us.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 5, 2020 by Customer Service

Thank you for the amazing rating! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Residence Inn by Marriott Portland Downtown/RiverPlace soon! Thanks again and have a fantastic day!

4 out of 5
Really loved the free coffee and lemon water in the lobby. Nice Continental breakfast as well.

Posted by on Dec 26, 2019

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Comment from Hotel Management

Jan 12, 2020 by Customer Service

Thank you for the 4-star rating! We are delighted to see that you had a wonderful time at Residence Inn by Marriott Portland Downtown/RiverPlace. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you! Have a beautiful day!

2 out of 5
The entire staff was new or in training and didnt know how to do things properly within the system. I understand holidays are busy, but the housekeeping was way behind and causing a delay in check ins, which caused more problems for the new front desk staff. Having a more tenured employee with the trainees during a busy season would have possibly helped the check in experience.

Posted by on Dec 25, 2019

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Comment from Hotel Management

Jan 12, 2020 by Customer Service

We appreciate the feedback. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

1 out of 5
They did not do house keeping and TV in our room didn’t work and we had no shampoo in the bathroom and the last thing no internet service.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Jan 12, 2020 by Customer Service

We appreciate the feedback. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

4 out of 5

Posted by on Nov 12, 2019

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4 out of 5
The room was very clean. The breakfast was more than I expected. In the evening, the room service food was very disappointing (highly processed chicken -- think airplane food) but the service was good.

Posted by on Nov 11, 2019

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5 out of 5

Posted by on Nov 3, 2019

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About the Residence Inn by Marriott Portland Downtown/RiverPlace

Location 2115 Sw River Pkwy, Portland, OR 97201

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 3026 square feet (281 square meters) and includes a conference center. The business-friendly Residence Inn by Marriott Portland Downtown/RiverPlace also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 3-star Portland hotel is smoke free.

  • 1 building
  • 258 guestrooms or units
  • 9 levels
  • 3026 sq ft of conference space
  • 281 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Portland Union Station (5.4 km / 3.3 mi)
  • Metro station: PSU South-SW 5th and Jackson Station (1 km / 0.6 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Residence Inn by Marriott Portland Downtown/RiverPlace offers 258 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. A pillow menu is available. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • Sitting area
  • In-room dining
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Residence Inn by Marriott Portland Downtown/RiverPlace has a restaurant on site.

A complimentary grocery shopping service is offered and room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per pet, per night
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 39.00 per night (in/out privileges)
  • Extended parking fee: USD 18.00 per night
  • Pet fee: USD 35.00 per pet, per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Downtown/RiverPlace
  • Residence Inn Marriott Downtown/RiverPlace
  • Residence Inn Marriott Downtown/RiverPlace Hotel
  • Residence Inn Marriott Downtown/RiverPlace Hotel Portland
  • Residence Inn Marriott Downtown/RiverPlace Portland
  • Residence Inn Marriott Portland Downtown/RiverPlace Hotel
  • Residence Inn Marriott Portland Downtown/RiverPlace Hotel
  • Residence Inn Marriott Downtown/RiverPlace Hotel
  • Residence Inn Marriott Portland Downtown/RiverPlace
  • Residence Inn Marriott Downtown/RiverPlace
  • Residence Inn by Marriott Portland Downtown/RiverPlace Hotel
  • Residence Inn by Marriott Portland Downtown/RiverPlace Portland
  • Hotel Residence Inn by Marriott Portland Downtown/RiverPlace
  • Residence Inn by Marriott Portland Downtown/RiverPlace Portland
  • Residence Inn by Marriott Downtown/RiverPlace
  • Marriott Portland Riverplace

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.