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"The property was great, service and food as well, but they don’t have enough beds, so even though you pay for “all inclusive” you have to pay for a pr ... " More

By a verified traveler on Tue 25 May 2021

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Hotel Description

4.5-star beachfront resort near Mamitas Beach Club

On the beach

You'll find Grand Coral Golf Riviera Maya and Quinta Avenida within 3 miles (5 km) of this Playa del Carmen resort. Also, Playa Xcalacoco is within half a mile (1 km) and El Camaleon Mayakoba Golf Course is within 3 miles (5 km).

Luxury amenities

A full-service spa, a nightclub, and 7 outdoor pools are all featured at this luxury resort. There's fun for all ages with a free kid's club and a playground, and barbecue grills are available on site. Relax with a drink at one of the 4 poolside bars and get perks like free WiFi.

Free WiFi, iPod docks

The 210 soundproofed guestrooms offer free WiFi and iPod docks. Other amenities include premium bedding, separate bathtubs and showers, and flat-screen TVs with cable channels.

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
$269* Per night/room Feb 18 - Feb 19

One Bedroom Swim Up

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Penthouse

Bed Count 1 King Bed Maximum Occupancy 4 Max

Three Bedroom Penthouse

Bed Count 2 King Beds Maximum Occupancy 10 Max

Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Deluxe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Residences at The Fives ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Residences at The Fives

Everyone (2) Couples (1)
4 out of 5
The property was great, service and food as well, but they don’t have enough beds, so even though you pay for “all inclusive” you have to pay for a premium bed an extra 100 dollars per day, room service food is terrible, and 1 hour of waiting for a glass of milk, so the property was great and we had a good time, but could have been great, if they take care of those details.

Posted by on May 25, 2021

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Comment from Hotel Management

May 25, 2021 by Customer Services Mgr

Dear guest, We appreciate the time taken in your evaluation and the comments of those aspects that made your stay less than perfect. We will be happy to revise them with our Heads of Department. We hope to have the opportunity to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

5 out of 5
The staff was friendly, professional, and treated us like family.

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 22, 2021 by Customer Services Mgr

Dear guest, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

4 out of 5
The Fives is a very good option for an all inclusive. Food was very good, although restaurants are often closed when occupancy is low. Drinks are pretty good but service at bars can be slow and beach waiters are extremely slow. All in all though we were happy with our stay and will return.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by Camila

We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

5 out of 5
Overall staff are very helpful and it’s a peaceful environment

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 23, 2019 by Camila

Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.

1 out of 5

Overbooked

It was bad, you get there so excited and they sent you to the downtown hotel saying “we are sorry for the inconvenience, but we will give you the all inclusive package”, it’s 25 min drive from the resort to the downtown hotel, if you book to this place make sure you have your room available to avoid headaches and disappointment.

Posted by , from Cunnectixut on Feb 19, 2018

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Comment from Hotel Management

Feb 21, 2018 by Ecommerce Manager

We deeply regret what happened during your stay, we understand your annoyance but you never force the guest to take the option that is given, I can gladly send you the document that you sign where I accept this as compensation for the all inclusive. Best regards

4 out of 5

Clean and new

Room was clean and comfortable with nice features. All the staff were friendly and welcoming. That said, food was ok at best, and downtown playa was 15 minutes away. If you don’t want to leave the resort this place would be great.

Posted by , from chs, sc on Feb 9, 2018

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Comment from Hotel Management

Feb 9, 2018 by Ecommerce Manager

We greatly appreciate the time it took to give us your comment, it is a pleasure to know that your stay was the best, we hope you return soon to his home The Fives.

Property Features

Residences at The Fives offers its guests a full-service spa, 7 outdoor swimming pools, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 7 bars/lounges. WiFi is free in public spaces. Business amenities include a business center and a meeting room. A nightclub, a terrace, and a complimentary children's club are also featured at the luxury Residences at The Fives. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Residences at The Fives was completed in September 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.

  • 210 guestrooms or units
  • 4 levels
  • 20 buildings
  • 4 bars by the pool
  • 7 bars or lounges
  • Built in 2010
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Residences at The Fives offers 210 accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Flavours - This restaurant specializes in international cuisine and serves breakfast and dinner.

Le Brasserie - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Sea Olive - This restaurant specializes in French cuisine and serves lunch and dinner. Open daily.

Oriola Beach Club Grill - This restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.

Mestizo - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fitness classes on site

Spa Services

The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 11
  • Steam room in spa
  • Couples treatment rooms
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Residences at The Fives

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 40 for adults and USD 20 for children (approximately)
  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: USD 25 (one-way), (from 7 to 17 years old)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fives Hotel Luxury Residences Playa del carmen
  • Fives Hotel Luxury Residences
  • Fives Luxury Residences Playa del carmen
  • Fives Luxury Residences
  • The Fives Hotel Luxury Residences
  • Fives Beach Hotel Playa del Carmen
  • Fives Beach Hotel
  • Fives Beach Playa del Carmen
  • Fives Beach
  • Residences at The Fives Resort
  • The Fives Beach Hotel Residences
  • Residences at The Fives Playa del Carmen
  • Residences at The Fives Resort Playa del Carmen

You should know

  • Residences at The Fives offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.