On the beach
You'll find Grand Coral Golf Riviera Maya and Quinta Avenida within 3 miles (5 km) of this Playa del Carmen resort. Also, Playa Xcalacoco is within half a mile (1 km) and El Camaleon Mayakoba Golf Course is within 3 miles (5 km).
A full-service spa, a nightclub, and 7 outdoor pools are all featured at this luxury resort. There's fun for all ages with a free kid's club and a playground, and barbecue grills are available on site. Relax with a drink at one of the 4 poolside bars and get perks like free WiFi.
Free WiFi, iPod docks
The 210 soundproofed guestrooms offer free WiFi and iPod docks. Other amenities include premium bedding, separate bathtubs and showers, and flat-screen TVs with cable channels.
May 25, 2021 by Customer Services Mgr
Dear guest, We appreciate the time taken in your evaluation and the comments of those aspects that made your stay less than perfect. We will be happy to revise them with our Heads of Department. We hope to have the opportunity to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
Apr 22, 2021 by Customer Services Mgr
Dear guest, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
Sep 19, 2019 by Camila
We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Mar 23, 2019 by Camila
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.
Feb 21, 2018 by Ecommerce Manager
We deeply regret what happened during your stay, we understand your annoyance but you never force the guest to take the option that is given, I can gladly send you the document that you sign where I accept this as compensation for the all inclusive. Best regards
Feb 9, 2018 by Ecommerce Manager
We greatly appreciate the time it took to give us your comment, it is a pleasure to know that your stay was the best, we hope you return soon to his home The Fives.
Residences at The Fives offers its guests a full-service spa, 7 outdoor swimming pools, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 7 bars/lounges. WiFi is free in public spaces. Business amenities include a business center and a meeting room. A nightclub, a terrace, and a complimentary children's club are also featured at the luxury Residences at The Fives. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Residences at The Fives was completed in September 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Residences at The Fives offers 210 accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Flavours - This restaurant specializes in international cuisine and serves breakfast and dinner.
Le Brasserie - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Sea Olive - This restaurant specializes in French cuisine and serves lunch and dinner. Open daily.
Oriola Beach Club Grill - This restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.
Mestizo - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
7 outdoor swimming pools are on site along with a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.