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HM Playa del Carmen

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Photo gallery for HM Playa del Carmen

Outdoor pool, sun loungers
Property video
Interior entrance
Lobby sitting area
Junior Suite with terrace and city view | Terrace/patio
Luxury
4.0 star property
9.0

Wonderful

Urban oasis with swim-up bar

Mayan-inspired architecture surrounds a serene courtyard with pool and swim-up bar serving cocktails and shrimp tacos. Just two blocks from vibrant Quinta Avenida, the hotel offers peaceful sanctuary from tourist bustle. Staff can arrange excursions or direct you to nearby beaches.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪9 min walk‬
  • Place, Central Square
    ‪11 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Standard Double Room

8.8 out of 10
Excellent
(29 reviews)
  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Single Use

Double Room Single Use | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite with terrace and city view

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite

Junior Suite | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double room with balcony

Double room with balcony | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double room with balcony

8.6 out of 10
Excellent
(9 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About the neighborhood

Playa del Carmen

Gonzalo Guerrero stay.Within a 15-minute walk of this Gonzalo Guerrero hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Quinta Alegría Shopping Mall and Calle 12 are also within half a mile (1 km).

What's nearby

  • Calle 12 - 5 min walk - 0.3 miles
  • Quinta Avenida - 9 min walk - 0.5 miles
  • Central Square - 11 min walk - 0.6 miles
  • Playa del Carmen Main Beach - 13 min walk - 0.7 miles
  • Mamitas Beach - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪El Fogón - ‬1 min walk
  • ‪Don Sirloin - ‬2 min walk
  • ‪Vips Constituyentes - ‬2 min walk
  • ‪El Nativo - ‬1 min walk
  • ‪Parrilleros Playeros - ‬2 min walk

About this property

HM Playa del Carmen

4-star hotel near Quinta Avenida
HM Playa del Carmen offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at HM Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 91 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.

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  • Spa
  • Pet friendly
  • Parking included
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$94 nightly
The price is $116
May 8 - May 9
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 50-cm plasma TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HM Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

How close is HM Playa del Carmen to the airport?

HM Playa del Carmen is 22 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at HM Playa del Carmen?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on May 6, 2026 start from $95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HM Playa del Carmen have an airport shuttle?

HM Playa del Carmen offers an airport shuttle.

How close is HM Playa del Carmen to the beach?

This hotel is a short 13-minute walk from Playa del Carmen Main Beach and 12-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does HM Playa del Carmen offer free breakfast?

Free breakfast isn’t provided at HM Playa del Carmen, but buffet breakfast is offered for a fee of MXN 300 for adults and MXN 150 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at HM Playa del Carmen?

No, there is no casino at this hotel, but Riviera Gran Casino (10-min walk) is nearby.

What time is check-in at HM Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: 11:00 AM.

Is there free parking at HM Playa del Carmen?

This hotel offers free valet parking.

Does HM Playa del Carmen have a pool?

HM Playa del Carmen features an outdoor pool.

Does HM Playa del Carmen have a restaurant?

Yes, there is a restaurant on site.

Does HM Playa del Carmen have a spa?

There are no spa services available at this hotel.

How close is HM Playa del Carmen to downtown Playa del Carmen?

HM Playa del Carmen is 0.3 mi away from Playa del Carmen.

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1001 reviews
Rating 8 - Good. 278 out of 1001 reviews
Rating 6 - Okay. 62 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Lamont

Stayed 4 nights in Feb 2025

8/10 Good

MONIQUE, houston

Stayed 4 nights in Sep 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Stayed 3 nights in Dec 2025

10/10 Excellent

christine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are nice, rooms are clean. Would recommend
Stayed 4 nights in Dec 2025

8/10 Good

Sergio F., San Jose

Liked: Cleanliness, amenities, property conditions & facilities
Paolo at check in was kind, professional and helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great!
Stayed 1 night in Dec 2025

10/10 Excellent

Sergio F., San Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Nice clean rooms; helpful, friendly staff.
Stayed 1 night in Dec 2025

8/10 Good

FABIOLA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Stayed 1 night in Dec 2025

8/10 Good

Mark

Stayed 2 nights in Dec 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Hendrikus, London

Traveled with partner
Liked: Cleanliness
Great location. Nice pool and clean hotel. Great to use as a base for day trips
Stayed 5 nights in Nov 2025

8/10 Good

Sunil

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
Pool area
Pool area
pool area
Stayed 1 night in Nov 2025

10/10 Excellent

Felipe

Stayed 1 night in Aug 2025

10/10 Excellent

Giorlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay for breakfast would’ve been better if they had more options. And the staff were lovely people but at times they were busy with other things they were to busy to help.
Stayed 5 nights in Oct 2025

10/10 Excellent

Valérie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very kind, nice place, Quinta Avenue very close
Stayed 1 night in Oct 2025

10/10 Excellent

Jovanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome , great bar staff .
Stayed 5 nights in Sep 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Stayed 3 nights in Aug 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Froila

Stayed 1 night in May 2025

10/10 Excellent

Froila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location.
Stayed 1 night in Jul 2025

6/10 Okay

Alondra Gonzalez

Traveled with partner
Disliked: Amenities
If you need an affordable stay at Cancun this hotel is fine! There was nothing alarming about the area but nothing super special either. It wasn't a luxurious hotel although you can tell that maybe once it was. It smells a little funny, just like mop water but it passes in comfort and has everything you actually need. Like an iron, it wasn't in the room but we could get it from the front desk. The food was a 5/10… but the staff was very kind!!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Moises Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this property was lovely. It was quite and calm. The pool was great. Very walkable to the strip of playa del carmen. The only thing were the beds and pillows a little stiff. Overall everything was great and had a good time stay here.
Stayed 6 nights in Jun 2025

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, property conditions & facilities
People at the facility was excellent and the room was super clean in my 8 days in there. Food was great. I didnt like the partking place but the service was really nice.
Stayed 8 nights in May 2025

8/10 Good

Margarita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was stunning, staff was amazing, and the breakfast incredible. Inside the hotel and all common areas including pool and bar were quiet and relaxing. Although I loved the layout of our 2nd level junior suite and terrace, the noise was such a nuisance. Late nights with traffic and partygoers and bright and early in the morning with the rush hour traffic sleep was difficult. Other than that everything was great!
Stayed 3 nights in Jun 2025

6/10 Okay

Emily

Liked: Cleanliness, amenities, property conditions & facilities
This was my 3rd stay at this property. I wish they had a way to pay for breakfast in the dining area versus having to go down to pay then back up to eat. When I was checking in after about 13 hours of travel time, I forgot to get my passport back due to exhaustion. I never realized it, and after 3 times of going down to the front desk, they still never handed it back to me. I checked out and realized I never got it once I was hours away. I wish they had brought it to my room after I checked in or at least had given it back on one of the 3 times I went to the front desk. They did keep it safe for a friend to pick up a couple days later.
Stayed 1 night in May 2025