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4.9 out of 5

"Our casita along the canal was lovely. The view was fabulous, along with the comfy bed, and updated bathroom. The staff was friendly and accommodatin ... " More

By a verified traveler on Sat 14 Mar 2020

Hotel Description

5-star beachfront property near El Camaleon Mayakoba Golf Course

On the beach

At this Playa del Carmen property, you'll be within half a mile (1 km) of El Camaleon Mayakoba Golf Course and 3 miles (5 km) of Tres Rios Ecopark. Quinta Avenida and Mamitas Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, a full-service spa, and 6 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

Comfy beds, LED TVs

Boasting comforts like Select Comfort beds and premium bedding, the 401 guestrooms also offer furnished balconies and LED TVs with cable channels. Other amenities include 24-hour room service, separate bathtubs and showers, and coffee/tea makers.

El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

La Tortuga Suite, 1 King Bed, Private Pool, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Coral Suite, 1 King Bed, Private Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Bambu Suite, 1 King Bed, Private Pool, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 King bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Beach Area Casita, Room, 2 Queen Beds, Canal View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Fairmont Mayakoba Riviera Maya ratings based on 7 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Fairmont Mayakoba Riviera Maya

Everyone (5) Family (2)
4 out of 5
Our casita along the canal was lovely. The view was fabulous, along with the comfy bed, and updated bathroom. The staff was friendly and accommodating at check-in, at the pool bars, and for each shuttle ride. The food was good, but service was slow at dinner. We liked the breakfast buffet the best. The pools were clean and my son had a blast on the slide. The canal tour with Miguel was a bonus on our last day. At the Willow Stream Spa, Melena gave me the best message I ever had! The only thing we didn’t care for was the picture staff. The guy was nice until he realized we weren’t going to spend $500-$800 on a photo book. When i reserved the session, I told them I wanted a family photo and was quoted $20/picture. He was rude and turned my whole family off and then they didn’t want to buy pictures from him. That aside, our trip was enjoyable and memorable.

Posted by , from Memphis on Mar 14, 2020

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Comment from Hotel Management

Mar 24, 2020 by Karina Gutierrez

Thank you so much for taking the time to write us this review regarding your recent visit to Fairmont Mayakoba, please come back soon and continue living this magical experience.

5 out of 5
The Fairmont Mayakoba exceeded all expectations. We already Re-booked for next year. Alejandro, Hugo and Marco at the pool were the best. One of the best resorts I’ve been to

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Quality Manager

Thank you for your visit and your comments. We will be looking serve you next year. Regards, Isamu Tsuji

5 out of 5

Posted by on Mar 5, 2019

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Comment from Hotel Management

Apr 2, 2019 by Quality Manager

Thanks for your visit and your comments. Regards, Isamu Tsuji

5 out of 5

Posted by on Feb 16, 2019

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Comment from Hotel Management

Apr 2, 2019 by Quality Manager

Thanks for your visit and your comments. Regards, Isamu Tsuji

5 out of 5
This was our second time in the hotel and I was happy to see a lot of the same people around. Guillermo (at the main entry of the lobby) and Abraham (at the reception) went the extra mile to make sure we had the best reception. Maria, our housekeeper, was very attentive to our requests of towels, coffee, etc. The hostesses at the Laguna restaurant were amazing and also the overall staff of the restaurant. My daughter loved the experience again and we for sure will come back. They all gave us good advice about activities and places to visit, make sure that we had anything we needed at any moment.

Posted by , from Saint Joseph, Michigan on May 29, 2018

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Comment from Hotel Management

May 30, 2018 by Isamu Tsuji / Quality Manager

Dear Marcelo, Thank you for your visit and for taking the time in writing your review. It is really good to know you and your daughter enjoy your experience at Fairmont Mayakoba. We appreciate you mentioning the names of our staff to be recognized. Best regards,

5 out of 5

Top quality all inclusive

Great place, great staff , food quality like no other all inclusive

Posted by , from new york on Jan 29, 2018

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Comment from Hotel Management

Jan 30, 2018 by Isamu Tsuji / Quality Manager

Thank you for your review and evaluation.

5 out of 5

Best vacation resort in riviera maya

This was an amazing experience. Can’t say enough about our gorgeous room and bath, the pristine beach and water, the fabulous food and the best service ever! We plan to return in a couple years with the rest of our family. Truly a top vacation spot!

Posted by , from chicago on Jan 18, 2018

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Comment from Hotel Management

Jan 23, 2018 by Isamu Tsuji / Quality Manager

Dear Karen, Thank you very much for your review and we will looking forward to welcome you and your family.

Renovations + Closures

This property is closed from October 6 2020 to October 8 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

  • Bar/lounge
  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Sauna
  • Spa tub

The following facilities are closed on Sunday and Saturday:

  • Fitness facility
  • Health club
  • Indoor pool
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Public bath
  • Restaurant
  • Bar/lounge
  • Sauna
  • Spa tub

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Not included

  • Airport transfers
  • Spa/beauty facilities and services
  • Gratuities
  • Taxes

  • Taxes not included
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • All food and beverages included

Property Features

Fairmont Mayakoba Riviera Maya is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Fairmont Mayakoba Riviera Maya, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 6 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 5-star Playa del Carmen property is smoke free.

  • 401 guestrooms or units
  • 6 dining venues
  • 2 bars on the beach
  • 3 bars or lounges
  • 27710 sq ft of conference space
  • 2574 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Fairmont Mayakoba Riviera Maya offers 401 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers and designer toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony (furnished)
  • Select Comfort beds
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Laguna - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

El Puerto - Overlooking the garden, this steakhouse specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Las Brisas - This beach restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ki Beach Bar & Korean BBQ - Overlooking the ocean, this sushi bar serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hix Bar & Lobby Lounge - This gastropub specializes in sushi and overlooks the garden. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Beach yoga on site
  • Rafting nearby
  • Fitness classes on site
  • Boat tours on site
  • Ecotours on site
  • Golf driving range on site
  • Golf lessons on site
  • Parasailing nearby
  • Hiking/biking trails on site
  • Cave exploring/spelunking on site
  • Archery on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site

Spa Services

Willow Stream Spa has 20 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 20
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at noon
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the Ecolab (3rd party expert - Global) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • Sanitation services: USD 1.40
  • Resort fee: USD 25.00 per person, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Internet access
  • Valet parking
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

The daily resort fee is charged to guests age 18 and older.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
  • Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
  • Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
  • Fairmont Mayakoba Riviera Maya All Inclusive
  • Fairmont Mayakoba Riviera Maya All Inclusive
  • Fairmont Mayakoba Riviera Maya Playa del Carmen
  • Fairmont Mayakoba Riviera Maya All-inclusive property

You should know

  • Fairmont Mayakoba Riviera Maya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.