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4.5 out of 5

"The beds were extremely hard, could not sleep at night because of it. I like to see softer matress " More

By a verified traveler on Mon 20 Jan 2020

Hotel Description

4-star beachfront property near Maroma Beach

Beachside getaway

At this Playa del Carmen property, you'll be within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of Tres Rios Ecopark. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 7 restaurants. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at one of the 4 bars/lounges and enjoy perks like free self parking.

Free WiFi, plasma TVs

The 407 guestrooms have plasma TVs with cable channels and offer free WiFi and free minibar items. Premium bedding, rainfall showerheads, and coffee/tea makers are also available.

Premium Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$179* Per night/room Jan 16 - Jan 17

Premium Deluxe

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Superior

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Catalonia Playa Maroma All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Playa Maroma All Inclusive

Everyone (4) Couples (3) Family (4)
4 out of 5
The beds were extremely hard, could not sleep at night because of it. I like to see softer matress

Posted by on Jan 20, 2020

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5 out of 5
El hotel es espectacular el grupo de animación son de lo mejor todos los días hay muchas actividades y todos los días hay un show en el teatro definitivamente regresaré me gusto mucha hay muchos restaurantes y la comida es súper rica y las bebidas también lo recomiendo

Posted by on Dec 2, 2019

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4 out of 5

Posted by on Oct 21, 2019

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5 out of 5
No elevators! Long pathway to lobby. Everything was excellent! It was hot and humidity was 90%. That's the only reason the no elevators and long pathway was an issue.

Posted by on Aug 17, 2019

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3 out of 5
Facility not that clean. Room fan not working iron not working toilet clogged twice.

Posted by on Aug 1, 2019

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5 out of 5
One of the best Hotel and resort in rivera maya!!!!!!!!!!!!

Posted by on Jul 18, 2019

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5 out of 5
I liked the wild animal feel and the great service. I iust wish they had more choices at the beloved restaurant for privileged guests. Everything was seafood based. Overall I loved it and would go back again tomorrow.

Posted by on Jul 14, 2019

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2 out of 5
The resort has nice grounds, and a nice beach. As far as customer service, not so much. Also, as far as amenities...not so much either. Dont waste your $$ upgrading to privileged, their 24 hour room service is a joke.

Posted by on May 6, 2019

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Comment from Hotel Management

May 8, 2019 by General Manager

Dear guest, I am sorry to read that this is the opinion you have of our services, I tried to locate you however, by signing your comment in that way, you limit me. Our guest service team is always willing to help our guests, I wish you had the confidence to express your concerns, I am sure that the end of your experience would have been different. Thanks for the opportunity and I regret not having met expectations. Best regards.

5 out of 5
Location was great. Food was amazing. In room staff excelente. Dining restaurant host and waiters were not pleasant. Also the telemarking people to join the club did not leave us alone the entire time we were there. Was very frustrating..

Posted by , from Miami Florida on Apr 24, 2019

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Comment from Hotel Management

Apr 25, 2019 by General Manager

Dear Yliana, thank you very much for letting us know how was your stay. Of course we will share your experience with our Food and Beverage Manager, he and our training team will verify that the procedures in the restaurants are being carried out perfectly and the service is good, I regret the experience. In spite of that, we hope to see you next year around here, it will be an honor to serve you and this time, please you 100%. Best regards.

5 out of 5

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 17, 2019 by General Manager

Dear guest, Thank you for taking the time to rate the service received during your visit, we are happy to know that we meet your expectations. We would be happy to serve you again, I hope you come back soon. Best regards.

Renovations + Closures

The following facilities or services will be unavailable from January 6 2021 to December 31 2021 (dates subject to change):

  • Children's club
  • Dining venue(s)

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Catalonia Playa Maroma All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Catalonia Playa Maroma All Inclusive like a complimentary children's club and an outdoor pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a fitness center, a garden, and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 407 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Catalonia Playa Maroma All Inclusive offers 407 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 36-inch plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Stocked minibar (free)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

El Pajarito - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Adelita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Grill - Onsite theme restaurant.

Ayami - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Nearby Activities

Recreational amenities at the property include a private beach, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Alegria Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Catalonia Playa Maroma All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: MXN 30 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Catalonia Playa Maroma All Inclusive All-inclusive property
  • Catalonia Playa Maroma All Inclusive Playa del Carmen
  • Catalonia oma Inclusive inclu
  • Catalonia Playa Maroma All Inclusive Playa del Carmen
  • Catalonia Playa Maroma All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.