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Hotel Description

4-star beachfront property near Maroma Beach

On the beach

You'll be within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of Tres Rios Ecopark. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are within 9 miles (15 km).

All-inclusive

This property features a private beach, a full-service spa, and 7 restaurants. Business travelers can take advantage of the free WiFi in public areas. Relax with a drink at one of the 4 bars/lounges and enjoy perks like free self parking.

Free WiFi, plasma TVs

In addition to plasma TVs with cable channels, the 407 guestrooms offer free WiFi and free minibar items. Other amenities include premium bedding, rainfall showerheads, and coffee/tea makers.

Premium Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Superior

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Catalonia Playa Maroma All Inclusive ratings based on 12 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Playa Maroma All Inclusive

Everyone (4) Couples (2) Family (4)
5 out of 5
El hotel es espectacular el grupo de animación son de lo mejor todos los días hay muchas actividades y todos los días hay un show en el teatro definitivamente regresaré me gusto mucha hay muchos restaurantes y la comida es súper rica y las bebidas también lo recomiendo

Posted by on Dec 2, 2019

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4 out of 5

Posted by on Oct 21, 2019

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5 out of 5
No elevators! Long pathway to lobby. Everything was excellent! It was hot and humidity was 90%. That's the only reason the no elevators and long pathway was an issue.

Posted by on Aug 17, 2019

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3 out of 5
Facility not that clean. Room fan not working iron not working toilet clogged twice.

Posted by on Aug 1, 2019

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5 out of 5
One of the best Hotel and resort in rivera maya!!!!!!!!!!!!

Posted by on Jul 18, 2019

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5 out of 5
I liked the wild animal feel and the great service. I iust wish they had more choices at the beloved restaurant for privileged guests. Everything was seafood based. Overall I loved it and would go back again tomorrow.

Posted by on Jul 14, 2019

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2 out of 5
The resort has nice grounds, and a nice beach. As far as customer service, not so much. Also, as far as amenities...not so much either. Dont waste your $$ upgrading to privileged, their 24 hour room service is a joke.

Posted by on May 6, 2019

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Comment from Hotel Management

May 8, 2019 by General Manager

Dear guest, I am sorry to read that this is the opinion you have of our services, I tried to locate you however, by signing your comment in that way, you limit me. Our guest service team is always willing to help our guests, I wish you had the confidence to express your concerns, I am sure that the end of your experience would have been different. Thanks for the opportunity and I regret not having met expectations. Best regards.

5 out of 5
Location was great. Food was amazing. In room staff excelente. Dining restaurant host and waiters were not pleasant. Also the telemarking people to join the club did not leave us alone the entire time we were there. Was very frustrating..

Posted by , from Miami Florida on Apr 24, 2019

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Comment from Hotel Management

Apr 25, 2019 by General Manager

Dear Yliana, thank you very much for letting us know how was your stay. Of course we will share your experience with our Food and Beverage Manager, he and our training team will verify that the procedures in the restaurants are being carried out perfectly and the service is good, I regret the experience. In spite of that, we hope to see you next year around here, it will be an honor to serve you and this time, please you 100%. Best regards.

5 out of 5

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 17, 2019 by General Manager

Dear guest, Thank you for taking the time to rate the service received during your visit, we are happy to know that we meet your expectations. We would be happy to serve you again, I hope you come back soon. Best regards.

5 out of 5

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 17, 2019 by General Manager

Dear guest, Thank you for taking the time to rate the service received during your visit, we are happy to know that we meet your expectations. We would be happy to serve you again, I hope you come back soon. Best regards.

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Catalonia Playa Maroma All Inclusive like an outdoor pool and a fitness center. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. This beach property also offers a garden and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 407 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • Coffee shop
  • Deli
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Catalonia Playa Maroma All Inclusive offers 407 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 36-inch plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Stocked minibar (free)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

El Pajarito - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Adelita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Grill - Onsite theme restaurant.

Ayami - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Nearby Activities

Recreational amenities at the property include a private beach, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Alegria Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • 24-hour check-in
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Catalonia Playa Maroma All Inclusive All-inclusive property
  • Catalonia Playa Maroma All Inclusive Playa del Carmen
  • Catalonia oma Inclusive inclu
  • Catalonia Playa Maroma All Inclusive Playa del Carmen
  • Catalonia Playa Maroma All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Privileged Room Benefits

Book a stay in a "Privileged" room type and receive 24-hour room service, 10% off massages and treatments at Alegria Spa (reservation required), access to the spa's wet areas (once per stay; subject to availability), beach towels delivered to the room, a la carte special menu for breakfast, lunch, and dinner, exclusive area at the beach with snacks and drink service, 10% off romantic dinner, 10% off boutique and shops, 10% off extra services at the hotel, and early check-in/late check-out until 3 PM (subject to availability).


Full details provided at check-in. Spa appointment required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.