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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel near Island at Pigeon Forge in Pigeon Forge

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Reception
Microwave, coffee/tea maker
Business center
Desk, laptop workspace, iron/ironing board, WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Old Mill
    ‪11 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(60 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(75 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(7 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About the neighborhood

Pigeon Forge

Downtown Pigeon Forge stay.Your stay at this Downtown Pigeon Forge hotel places you within 3 miles (5 km) of Island at Pigeon Forge and Titanic Museum. Also, Xtreme Racing Center is within half a mile (1 km) and Old Mill is within 2 miles (3 km).

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.2 miles
  • Old Mill - 11 min walk - 0.6 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 0.7 miles
  • Island at Pigeon Forge - 3 min drive - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪CiCi's Pizza - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel near Island at Pigeon Forge in Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Full breakfast (free)
  • Business center (24 hours)
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior
Quality Inn And Suites Dollywood
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  • Pool
  • Hot tub
  • Breakfast included
  • Kids pool
4.2 out of 5, Very Good, 1,523 reviews
$68 nightly
The price is $76
Apr 27 - Apr 28
Total with taxes and fees
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Property amenities

Family friendly

  • In-room microwave

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

How close is Surestay Plus By Best Western Pigeon Forge to the airport?

Surestay Plus By Best Western Pigeon Forge is 36.9 mi (54-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Apr 19, 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Apr 22, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Surestay Plus By Best Western Pigeon Forge have an airport shuttle?

Airport shuttle services are not available at Surestay Plus By Best Western Pigeon Forge.

Does Surestay Plus By Best Western Pigeon Forge offer free breakfast?

Surestay Plus By Best Western Pigeon Forge offers free full breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Surestay Plus By Best Western Pigeon Forge?

No, there is no casino at this hotel.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in costs USD 25.00 (subject to availability).

Is there free parking at Surestay Plus By Best Western Pigeon Forge?

This hotel offers free self parking.

Does Surestay Plus By Best Western Pigeon Forge have a pool?

Surestay Plus By Best Western Pigeon Forge does not have a pool.

Does Surestay Plus By Best Western Pigeon Forge have a spa?

There are no spa services available at this hotel.

How close is Surestay Plus By Best Western Pigeon Forge to downtown Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge is 0.2 mi away from Pigeon Forge.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 612 out of 1200 reviews
Rating 8 - Good. 306 out of 1200 reviews
Rating 6 - Okay. 147 out of 1200 reviews
Rating 4 - Poor. 58 out of 1200 reviews
Rating 2 - Terrible. 77 out of 1200 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jon

Liked: Staff & service
More breakfast choices
Stayed 1 night in Jan 2026

10/10 Excellent

Zachary

Stayed 2 nights in Jan 2026

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome price 39$$ for a clean room great deal thanks Expedia
Stayed 1 night in Jan 2026

2/10 Terrible

Chris

Stayed 1 night in Jan 2026

8/10 Good

Robert

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
This was our second stay, and the first stay was a much better experience. I found a sock in the sheet from the previous tenant, a hair tie under the bed, and the toilet was full of “human waste” when we checked in. The toilet also ran the entire stay, which could be the reason why, but it was also annoying. During our stay, we brought our 3 year old son (which we recorded on Hotels.com). There were many children making noises throughout the hotel (it’s Christmas time). We got a call for a noise complaint and asked to move rooms to the floor level at 10:00 pm even though our son wasn’t making near the amount of noise as others. The hotel should’ve taken that into consideration before placing us originally in the upstairs room. We didn’t feel comfortable the rest of the stay. After our previous stay, I had in mind to stay here each visit to the smokies. After this experience, I’ll be staying elsewhere. Aside from that: friendly staff, affordable, semi-clean rooms, plenty of towels. I’d rank a 6.5/10.
Stayed 2 nights in Dec 2025

8/10 Good

Alfred

Liked: Cleanliness, amenities
Clean room, good breakfast.
Stayed 1 night in Jan 2026

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The photo was nice, the room was similar but older, worn, bed not neatly made, dirt and debris in corners of room, smudges on walls, chips in door, shower nasty with stained marks like bootprints, dirt behind toilet, peeled paint in bathroom walls, cold rooms with no rugs or carpeting. Listing mentioned "balcony" but that's only if you count the outside entry doorway as a "balcony." Smelled strange, not sure if it was some disinfectant or just leftover stink from previous tenant.
No idea what goop this was stuck to floor...
Dirty area of floor and smears on baseboard around bathroom entry
Damage and smudges on wall
Damage and chunked out caulking and unclean step-in shower
Stayed 2 nights in Dec 2025

8/10 Good

David

Yes
Stayed 1 night in Dec 2025

8/10 Good

Dheeraj

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Food quality was bad. Rest was ok but the main front door didn’t lock properly and under the door there was constant cold air coming so we were blasting the heat. Room number 103.
Bad door lock
Too much space at the bottom of the door for cold air
Stayed 3 nights in Dec 2025

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, amenities
The door was not secure. The room was dirty as well as the shower. The room had a single chair to set on. The bed was very uncomfortable. We were roomed right in-between a barking dog and and crying baby all night. When telling the desk attendant about the door she seemed unbothered.
Stayed 1 night in Jan 2026

4/10 Poor

Sarah

Traveled with family and small children
Rooms are nice and clean but the refrigerator in the room was pretty dirty and also had shreds of human hair in it. Other than that,
Stayed 1 night in Jan 2026

8/10 Good

Guy

Traveled with family
Liked: Staff & service, amenities
Staff , but you need to up grade your hotel , bathroom have mold in shower , in the larger rooms should have a table for the kitchenette, your doors need to be oiled , we said something to your cleaning lady but she doesn’t understand English
Stayed 5 nights in Dec 2025

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Dec 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room very spacious. did not eat breakfast in Hotel
Stayed 4 nights in Dec 2025

10/10 Excellent

Renicia

Stayed 1 night in Dec 2025

8/10 Good

Taris

Stayed 3 nights in Dec 2025

2/10 Terrible

Leela

Traveled with family
Disliked: Cleanliness
Had to cancel right after checking in as the rooms and service was terrible. Pictures shown vs reality was not the same. The rooms had a strong chemical smell. Never going back
Stayed 4 nights in Dec 2025

6/10 Okay

Kendrick

Liked: Cleanliness, staff & service
The staff was amazing but the hotel itself is old. The floor creaks when you walk on it, some of the sheets were stained, and then the tvs are outdated they barely work . It was hard to sleep the days we were there but the staff made sure we had everything
Stayed 2 nights in Dec 2025

10/10 Excellent

Velma

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

yuritza

Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and pets are welcome
Stayed 1 night in Dec 2025

4/10 Poor

Ronald

Disliked: Cleanliness, property conditions & facilities
The room would have been fine if it was a $90 room. For $260 I expected more. The floors were dirty, the furniture rundown.
Stayed 1 night in Dec 2025

8/10 Good

Yasmin

Stayed 4 nights in Dec 2025

10/10 Excellent

Alma

Stayed 1 night in Dec 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My biggest issue is the height of beds. As a physically limited person I struggled to get into bed and was unable to sit on edge without sliding. An Additional seat in room would be of benefit. Folding suitcase stands also recommended.
Stayed 4 nights in Dec 2025