Travelocity Verified Review
"This would have been a great stay in a newer hotel, except the first room we were checked into was dirty. After 17 hours in the car, tried to shower and the fixture sprayed water out of the top of the seal besides the actual head. Asked for a different room and was provided a suite. Ok, cool, much cleaner, on 3rd floor. Our 3rd night there we got locked out of our room because the clerk who moved us our first night never updated room information, so they thought I had checked out and the previous guest in the suite was overstaying their welcome. After almost 30 minutes we got that straightened out so I could get my kids to bed. Spoke with the manager when I checked out, said she would reach out to Travelocity about some kind of compensation and I still have not received a call from her and it's been a whole day, she said it would be a few hours at least. "
A verified traveler stayed at Best Western Plus Executive Residency Ascension Hotel
