4.2 out of 5

"Great breakfast, comfortable beds and pillows, shower outdated/ needs improvement. Pool area small and no hot tub. Friendly staff. Traffic/noise is ve ... " More

By a verified traveler on Sun 11 Feb 2018

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Hotel Description

3-star hotel in North Mountain

In Phoenix

Your stay at this North Mountain hotel places you within 2 miles (3 km) of Metrocenter and Castle N' Coasters. Shaw Butte and Cave Creek Golf Course are also within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 127 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include refrigerators, premium bedding, and coffee/tea makers.

Guest Room, Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$90 per night

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Phoenix -North ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Phoenix -North

Everyone (13) Couples (1)
5 out of 5
The new breakfast program for weekends was outstanding.

Posted by , from Phoenix on Nov 5, 2018

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5 out of 5
Felt like a small apartment, three thumbs up! Very easy access to freeway.

Posted by , from CA on Oct 4, 2018

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4 out of 5

Average hotel

Great breakfast, comfortable beds and pillows, shower outdated/ needs improvement. Pool area small and no hot tub. Friendly staff. Traffic/noise is very loud from the freeway.

Posted by on Feb 11, 2018

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Comment from Hotel Management

Feb 12, 2018 by Nicholas R.

Dear Chelsie, Thank you for choosing to stay with us and leaving a review. We always appreciate the feedback. Thanks again.

5 out of 5

No Hitches Whatsoever!

Location: Golf, Golf, Golf!
This was a fantastic place to stay! Before I even arrived the staff, especially Rudi and Natasha, made me feel so welcome and appreciated as a customer. The room was clean, bed very comfortable, hot water for days, great shower pressure... The morning breakfast was unbelievable, cant believe people would complain about this, the pool area was always clean and the room was top notch, top notch! If you book this expecting a Spa environment in a exotic local you have not read the reviews or researched this place. Its a very convenient, very clean business hotel, with tons of great staff and friendly smiles. Ill be back to Phoenix real soon, any guess where I'm staying...Thanks!

Posted by , from Forest Park, IL on Feb 8, 2018

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Comment from Hotel Management

Feb 12, 2018 by Nicholas R.

Dear Matt, Thank you for coming into stay with us and leaving review on your experience. We are glad to see you enjoyed your time with us and hopefully it was just as nice on the links. If there is anything else we can do please let us know and we will see you next time.

3 out of 5

It was a pleasant motel but old.

Pros: The staff and breakfast were excellent.
Cons: The carpet in the room, vibrating refrigerator and noisy fan in the bathroom. Also having liquid half and half for the coffee would be nice.
Location: Restaurants, shopping and places for recreation are nearby.
It was a pleasant experience. The staff were friendly and helpful. The room was nice but there were some things that could be done to improve it. The carpet was old and spotted. The refrigerator vibrated and the bathroom fan was noisy. I feel having a liquid half and half for the coffee would be nice. Otherwise the stay was fine.

Posted by on Dec 31, 2017

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Comment from Hotel Management

Jan 4, 2018 by Nicholas R.

Dear Guest, Thank you for leaving feedback on your experience, feedback like this is helpful on helping us improve. If you need anything further please let us know. Thanks again.

1 out of 5
Customer service was below average. AC broke down and were in a "HOT" room for over 9 hours.

Posted by on Jun 30, 2017

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Comment from Hotel Management

Jul 15, 2017 by Hotel Manager

Thank you for your feedback. We do apologize for any inconvenience we may have caused during your visit. We have had A/C issues do this extreme summer heat and we are working on issues as they appear. We do hope you can stay with us in the future we can make sure you dont encouneter any issues or your next visit. Again I apologize for any inconvenience we may have caused. If you have any questions please feel free to contact the hotel directly. Rudy V.

4 out of 5

Very convenient for our needs.

Very nice staff and amenities. However, we set-up for a late checkout and were interrupted three times by hotel staff wanting to get into our room for cleaning. First the maid came in at 11:30, then a manager came in at 12 wanting to know what time we where checking out, the another maid. It got to be annoying.

Posted by on Jun 18, 2017

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5 out of 5

Very nice hotel with spacious accommodations.

Really enjoyed staying at this hotel. Management was extremely helpful and friendly, Starbucks coffee and morning breakfast was excellent, and the room was big enough for me, my husband, and my daughter, all with our own space. Would definitely stay here again!

Posted by , from Elk Grove CA on Jun 15, 2017

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4 out of 5
My only negative but the hotel was I thought there was going to be a microwave in the room. Staff was excellent easy access to the pool and enjoyable stay.

Posted by , from phoenix az on Apr 17, 2017

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3 out of 5

Adequate hotel with friendly staff/good breakfasts

Pros: Incredibly helpful staff provided great meal/hiking recommendations, and helped meet all of my business needs.
Cons: Sound insulation.
Do not stay on the side of the hotel facing the highway unless you are a very sound sleeper or don't mind sleeping with earplugs. The sound insulation was poor and the first night I felt like the traffic was in my room with me.

Posted by , from New Hampshire on Apr 2, 2017

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About the Hyatt Place Phoenix -North

Location 10838 N 25th Ave, Phoenix, AZ 85029

Property Features

Hyatt Place Phoenix -North offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. The business-friendly Hyatt Place Phoenix -North also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available. A complete renovation of Hyatt Place Phoenix -North was completed in September 2016. This 3-star Phoenix hotel is smoke free.

  • 127 guestrooms or units
  • 2 conference rooms
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (27.8 km / 17.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Hyatt Place Phoenix -North offers 127 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Hyatt Place Phoenix -North has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100 and a deposit of USD 150.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 30 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Phoenix North
  • Hyatt Place Phoenix North
  • Hyatt Place Phoenix - North Hotel Phoenix
  • Hyatt Place Phoenix North Hotel

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).