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"My 14 year old daughter summed it up best-sketchy. First room we checked into reeked of cigarette smoke. Second room reeked of dog. Bedspreads were ... " More

By a verified traveler on Fri 20 Mar 2020

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Hotel Description

Hotel near Castles N' Coasters in Phoenix

In suburbs

Your stay at this North Mountain hotel places you within 2 miles (3 km) of Castles N' Coasters and Metrocenter. Grand Canyon University and North Mountain Park are also within 6 miles (10 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A picnic area, laundry facilities, and barbecue grills are also on offer.

Free WiFi, kitchenettes

The 142 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, free local calls, and showers. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$65* Per night/room Dec 5 - Dec 6

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

HomeTowne Studios by Red Roof Phoenix - Dunlap Ave ratings based on 13 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

Everyone (6) Couples (1) Family (3)
1 out of 5
I didn't like anything! The current pictures are Lies! The rooms look NOTHING like the pictures. My room smelled of cigarette smoke, the walls were nasty, the curtains were nasty, I seen several roaches in my room. I asked for fresh towels. I was told they barely had enough towels for all their rooms. I had to wash my own towels daily. There are people standing around the parking lot ALL TYPES of NIGHT smoking dope and selling it. Bums asking for money in the parking lot. I don't even know WHY this property on the listing. It needs to be removed. This was my MOST horrible experience staying in a "hotel" EVER!! I WILL NOT RECOMMEND OR STAY HERE AGAIN

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 6, 2021 by TV

Dear Anonymous Guest: Thank you for staying with us, we're sorry you were unhappy with your stay. We will continue to work hard to fix the issues you experienced. Thanks for letting us know.

1 out of 5
It’s terrible and dangerous and very liers

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 5, 2021 by TH

Dear Anonymous Guest: We're sorry you were unhappy - We are currently working to fix the issues you experienced. Thanks for letting us know.

1 out of 5
This place is a dump. Do yourself a favor and choose a different place to stay

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 1, 2021 by TV

Dear Anonymous Guest: Thank you very much for staying with us. It is our pleasure having you. On behalf of my staff and I, we would like to apologize for failing to make your stay a great experience. We think you for your feedback, and we will make the necessary changes to make sure we provide you with, a clean, comfortable room at all times.

2 out of 5
Why is this listing on your site? Holes in bed spread and cigarette burns, holes in curtains. Tub needs scrubbing, Shower curtain aged, rooms need upgrading, paint,etc. refrigerator door with multiple dents, window frame wall plaster falling apart. Walk ways outside of rooms and staircase disgusting, needs power washing.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 22, 2021 by TV

Dear Anonymous Guest: Thank you very much for staying with us, it was our pleasure serving you! My staff and I would like to apologize for the Quality in which you found your room. We strive to deliver a clean, comfortable room with a great rate, and we are sorry we failed you.

3 out of 5
My 14 year old daughter summed it up best-sketchy. First room we checked into reeked of cigarette smoke. Second room reeked of dog. Bedspreads were filthy and stained. Four employees standing at the front desk talking with each other but not really interested in helping. Repeatedly told to lock car at night and they were not responsible for anything that happens. Chose to leave and stay elsewhere

Posted by , from Wyoming on Mar 20, 2020

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Comment from Hotel Management

Mar 21, 2020 by Caitlin

Dear Mike we are sorry we did not make you feel welcomed, and make your stay a better one. I will share your comments with my leadership team, to take the necessary measures and address all concerns. Thank you for giving us an opportunity and staying with us!

5 out of 5
Grinning is venison cooperation of the staff and the room I had was a really nice room

Posted by on May 25, 2019

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Comment from Hotel Management

Jul 17, 2019 by hts gm

Thank you for your stay!

5 out of 5
Good service I had no issues or problems. You pay what you get for.

Posted by on Jan 29, 2019

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Comment from Hotel Management

Mar 29, 2019 by David Hopper

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed helping your needs as much as you enjoyed your stay. Take care!

1 out of 5
The woman at the front desk was the only bright spot on the whole situation.She was patient, kind, and courteous through a bad situation. We had pre paid, told we hadn,t upon checkin. The room itself was dirty, flat out nasty, even the cockroaches wouldn,t stay there! Travelocity should not advertise for them, period!!!

Posted by on Dec 8, 2018

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Comment from Hotel Management

Jan 6, 2019 by David Hopper

We are very sorry for the problems you had during your stay, though we very much appreciate the positivity in regards to our FD staff

1 out of 5

Dirty place & insecurity

The room was very dirty and smell bad so is the bath room. A lot of strangers hanging around in the parking lot so I have to park my car close to the lobby office and walk back to my room.

Posted by on Feb 12, 2018

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Comment from Hotel Management

Feb 16, 2018 by David Hopper

we are sorry for the stay you had, we will be working with our security and staff to fix these issues.

1 out of 5

Terrible dirty place

Pros: Nothing
Cons: Everything
Garbage can had not been emptied from previous guests...food and all other stuff left behind. sheets and towels dirty.

Posted by on Mar 21, 2017

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About the HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

Location 2102 W Dunlap Ave, Phoenix, AZ 85021

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of HomeTowne Studios by Red Roof Phoenix - Dunlap Ave, you'll find barbecue grills, a vending machine, and multilingual staff. Public spaces have free WiFi. HomeTowne Studios by Red Roof Phoenix - Dunlap Ave also features a picnic area, coffee/tea in a common area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Phoenix hotel.

  • 142 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 1996
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: 19th Avenue/ Dunlap Station (0.4 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

HomeTowne Studios by Red Roof Phoenix - Dunlap Ave offers 142 accommodations, which are accessible via exterior corridors and feature air conditioning. 32-inch flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include showers. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Telephone
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own.

This property allows guests 18 or over to check in with valid military ID.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

For any deposits paid in cash or check refund will be mailed within 14 days after departure, pending satisfactory room inspection.

This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Red Roof - RediClean. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crossland Economy Studios Dunlap
  • Crossland Economy Studios Metro Dunlap Ave.
  • Crossland Economy Studios Metro Dunlap Ave. Hotel
  • Crossland Economy Studios Metro Dunlap Ave. Hotel Phoenix
  • Crossland Economy Studios Phoenix
  • Crossland Economy Studios Phoenix Dunlap
  • Crossland Economy Studios Phoenix Metro
  • Crossland Economy Studios Phoenix Metro Dunlap Ave.
  • Crossland Economy Studios Phoenix Metro Dunlap Ave. Hotel
  • Crossland Economy Metro Dunlap Ave. Hotel
  • Crossland Economy Metro Dunlap Ave.
  • Homestead Phoenix Metro Hotel Phoenix
  • HomeTowne Studios Phoenix Dunlap Ave. Hotel
  • HomeTowne Studios Dunlap Ave. Hotel
  • HomeTowne Studios Phoenix Dunlap Ave.
  • HomeTowne Studios Dunlap Ave.
  • HomeTowne Studios Phoenix Dunlap Ave.
  • HomeTowne Studios by Red Roof Phoenix Dunlap Ave.
  • HomeTowne Studios Phoenix Dunlap Ave. by Red Roof
  • HomeTowne Studios by Red Roof Phoenix - Dunlap Ave Hotel
  • HomeTowne Studios by Red Roof Phoenix - Dunlap Ave Phoenix
  • HomeTowne Studios by Red Roof Phoenix - Dunlap Ave Hotel Phoenix

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served at HomeTowne Studios by Red Roof Phoenix - Dunlap Ave.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.