Find a Hotel in Pencaitland

"3 night stay with breakfast. Lots of plus points but also some negatives. Positives were: Staff were all excellent. All really friendly and helpful. Location is perfect. Right in the centre, so walking distance to the main sights. Breakfast was fabulous. The food was ordered from a menu and cooked to order. We never had other meals there but we're sure they would have been just as nice. The bar area was chilled out and the staff really looked after everyone in there. Negatives were: Spa for a couple of reasons. 1. We went there to book for following day but no one on spa reception. Called on the telephone several times before someone answered. No availability for day we wanted but some for following day. Booked treatments. 2. Got a call on day of treatments to be told that our appointment was cancelled because staff member didn't arrive for work. Given alternative appointment, however, it was the day we were leaving the hotel to go home. We had to play 'lift roulette' to get up to and get down from 10th floor. Only 1 lift in service the entirety of our stay and that seemed to have a mind of its own. Quilt in room seemed to be a double quilt in a super king size cover. Quite uncomfortable."

"Breakfast was good. Room was clean and big enough. Only downside, one of the elevators was out of commission. "

"Great stay here, great location friendly and helpful staff, good breakfast in the bar. Very clean and nice to get a free cuppa whenever you wanted."

"CODE was wonderful!!! Vicky was great on the walking tour and Leighton was so helpful when I was checking in. The staff is there 24/hrs and were all so kind and helpful. The check in/check out process was so easy. They provide towels and Wifi. Rooms were clean, cute, and comfortable!"

"Amazing place to stay !! Made our trip so lovely !! Definitely will stay again :) "

"Beautiful place and the staff were very friendly. Would love to come back again!"