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The Elms Hotel & Spa, a Destination by Hyatt Hotel

4.0 star property
4-star golf hotel near Hall of Waters and Cultural Museum

Choose dates to view prices

Photo gallery for The Elms Hotel & Spa, a Destination by Hyatt Hotel

Indoor pool, outdoor pool, sun loungers
Front of property
Lobby
Coffee service
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
401 Regent St, Excelsior Springs, MO, 64024
  • Place, Hall of Waters and Cultural Museum
    ‪8 min walk‬
  • Place, Excelsior Golf Course
    ‪3 min drive‬
  • Place, Worlds of Fun
    ‪24 min drive‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪34 min drive‬

Room options

View all photos for 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 King Bed

  • Sleeps 2

View all photos for 1 Queen Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 Queen Bed

  • Sleeps 2

View all photos for 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

2 Queen Beds

  • Sleeps 4

View all photos for 1 King Bed With Ada Shower

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 King Bed With Ada Shower

  • Sleeps 2

View all photos for 1 Queen Bed with ADA Shower

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 Queen Bed with ADA Shower

  • Sleeps 2

View all photos for 1 King Bed Deluxe

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 King Bed Deluxe

  • Sleeps 2

View all photos for 1 QUEEN BED DELUXE

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 QUEEN BED DELUXE

  • Sleeps 2

View all photos for Parlor Suite with 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Parlor Suite with 1 King Bed

  • Sleeps 3

View all photos for Parlor Suite with 1 Queen Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Parlor Suite with 1 Queen Bed

  • Sleeps 3

View all photos for Parlor Suite with 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Parlor Suite with 2 Queen Beds

  • Sleeps 4

View all photos for Royal 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Royal 1 King Bed

  • Sleeps 2

View all photos for Royal 1 King Bed Deluxe

Hypo-allergenic bedding, down comforters, in-room safe, desk

Royal 1 King Bed Deluxe

  • Sleeps 3

View all photos for Royal 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Royal 2 Queen Beds

  • Sleeps 4

View all photos for Royal Parlor Suite with King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Royal Parlor Suite with King Bed

  • Sleeps 4

View all photos for Signature Suite King

Hypo-allergenic bedding, down comforters, in-room safe, desk

Signature Suite King

  • Sleeps 4

View all photos for Royal Presidential Suite King

Hypo-allergenic bedding, down comforters, in-room safe, desk

Royal Presidential Suite King

  • Sleeps 3

View all photos for Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Parlor)

10.0 out of 10
Exceptional
(16 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 Queen Bed (Parlor)

9.4 out of 10
Exceptional
(3 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 2 Queen Beds (Parlor)

8.0 out of 10
Very good
(5 reviews)
  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

8.4 out of 10
Very good
(20 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed (Royal)

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds (Royal)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Royal)

9.4 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed (Royal)

10.0 out of 10
Exceptional
(1 review)
  • 750 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 Queen Bed with Sofa bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (Shower)

9.4 out of 10
Exceptional
(11 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(57 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Royal Suite, 1 King Bed with Sofa bed (Parlor)

9.8 out of 10
Exceptional
(6 reviews)
  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 Queen Bed, Accessible (Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 Queen Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Signature Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)
  • 650 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Parlor)

  • Sleeps 3

View all photos for Suite, 1 Queen Bed (Parlor)

Living area | 42-inch LCD TV with cable channels, TV, iPod dock

Suite, 1 Queen Bed (Parlor)

  • Sleeps 2

View all photos for Suite, 2 Queen Beds (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 2 Queen Beds (Parlor)

  • Sleeps 4

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

  • Sleeps 4

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed (Royal)

  • Sleeps 3

View all photos for Room, 2 Queen Beds (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds (Royal)

  • Sleeps 4

View all photos for Room, 1 King Bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Royal)

  • Sleeps 2

View all photos for Presidential Suite, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed (Royal)

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 2

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Living area | 42-inch LCD TV with cable channels, TV, iPod dock

Deluxe Room, 1 Queen Bed with Sofa bed

  • Sleeps 3

View all photos for Room, 1 King Bed, Accessible (Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (Shower)

  • Sleeps 2

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2

View all photos for Royal Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Royal Suite, 1 King Bed with Sofa bed (Parlor)

  • Sleeps 3

View all photos for Room, 1 Queen Bed, Accessible (Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 Queen Bed, Accessible (Shower)

  • Sleeps 2

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 Queen Bed

  • Sleeps 2

View all photos for Signature Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Signature Suite, 1 King Bed with Sofa bed

  • Sleeps 3

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About the neighborhood

Excelsior Springs

In historical district.Stay at this Excelsior Springs hotel and you'll be within half a mile (1 km) of Hall of Waters and Cultural Museum and 2 miles (3 km) of Excelsior Golf Course. Also, Fence Stile Vineyards and Winery is within 3 miles (5 km) and Watkins Mill State Park is within 6 miles (10 km).

What's nearby

  • Hall of Waters and Cultural Museum - 8 min walk - 0.5 miles
  • Excelsior Golf Course - 3 min drive - 1.2 miles
  • Worlds of Fun - 24 min drive - 24.0 miles
  • T-Mobile Center - 32 min drive - 33.8 miles
  • Kansas City Convention Center - 33 min drive - 34.0 miles

Getting around

  • Kansas City International Airport (MCI) - 41 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Sonic Drive-In - ‬4 min drive
  • ‪Wabash BBQ - ‬4 min walk
  • ‪Ventana Gourmet Grill - ‬8 min walk
  • ‪Broadway Bar & Grill - ‬13 min walk

About this property

The Elms Hotel & Spa, a Destination by Hyatt Hotel

4-star golf hotel near Hall of Waters and Cultural Museum
The Elms Hotel & Spa, a Destination by Hyatt Hotel offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 11000 square feet (1022 square meters) and includes conference space. A 24-hour fitness center, a sauna, and a terrace are also featured at the business-friendly The Elms Hotel & Spa, a Destination by Hyatt Hotel. Free self parking is available.

This 4-star Excelsior Springs hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Meeting rooms
  • 11000 sq ft of conference space
  • 1022 sq m of conference space
  • Built in 1912
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Elms Hotel & Spa, a Destination by Hyatt Hotel offers 153 accommodations with safes and coffee/tea makers. Beds feature down comforters. 42-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Excelsior Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 17 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 30 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation (varies based on length of stay)
  • Weight limit: 75 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.41 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
  • Valet parking fee: USD 30 per night
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Elms Excelsior Springs
Elms Hotel
Elms Hotel Excelsior Springs
Hotel Elms
The Elms Hotel Spa
The Elms Hotel Spa
The Elms Hotel Spa a Destination by Hyatt Hotel
The Elms Hotel & Spa, a Destination by Hyatt Hotel Hotel

Frequently asked questions

How close is The Elms Hotel & Spa, a Destination by Hyatt Hotel to the airport?

The Elms Hotel & Spa, a Destination by Hyatt Hotel is 32.8 mi (41-min drive) away from the Kansas City International Airport (MCI) airport, the closest popular airport to the property.

How much does it cost to stay at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at The Elms Hotel & Spa, a Destination by Hyatt Hotel on May 7, 2026 start from $198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Elms Hotel & Spa, a Destination by Hyatt Hotel have an airport shuttle?

Airport shuttle services are not available at The Elms Hotel & Spa, a Destination by Hyatt Hotel.

Does The Elms Hotel & Spa, a Destination by Hyatt Hotel offer free breakfast?

Free breakfast isn’t offered at The Elms Hotel & Spa, a Destination by Hyatt Hotel, but full breakfast is offered for a fee of between USD 10 and 30 for adults, USD 10 and 30 for children. It's available every day from 7 AM to 11:00 AM.

Is there a casino at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

No, there is no casino at this hotel.

What time is check-in at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

This hotel offers free self parking. Valet parking is available for USD 30 per night.

Does The Elms Hotel & Spa, a Destination by Hyatt Hotel have a pool?

The Elms Hotel & Spa, a Destination by Hyatt Hotel features an indoor pool and an outdoor pool.

Does The Elms Hotel & Spa, a Destination by Hyatt Hotel have a restaurant?

The Elms Hotel & Spa, a Destination by Hyatt Hotel is home to Three Owls, which features brunch.

Does The Elms Hotel & Spa, a Destination by Hyatt Hotel have a spa?

This hotel has a spa, which features facials, body scrubs, and body treatments.

How close is The Elms Hotel & Spa, a Destination by Hyatt Hotel to downtown Excelsior Springs?

The Elms Hotel & Spa, a Destination by Hyatt Hotel is 0.1 mi away from Excelsior Springs.

The Elms Hotel & Spa, a Destination by Hyatt Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1007 reviews
Rating 8 - Good. 233 out of 1007 reviews
Rating 6 - Okay. 111 out of 1007 reviews
Rating 4 - Poor. 47 out of 1007 reviews
Rating 2 - Terrible. 28 out of 1007 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ues
Stayed 1 night in Jan 2026

8/10 Good

Carla

Stayed 1 night in Jan 2026

6/10 Okay

Greg

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

Will

Liked: Amenities, property conditions & facilities
Amenities - hot tub and pool.
Stayed 2 nights in Dec 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice historic hotel. Everything was clean and room was very comfortable . We did have issues with housekeeping showing up but the manager was responsive and fixed any issue. The grounds are beautiful , the spa experience was awesome. Definitely would return for another stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Katie

Stayed 1 night in Jan 2026

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beautifully decorated for Christmas
Stayed 1 night in Dec 2025

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Chenelle at the front desk went out of her way for us! She made our stay perfect! She was very professional, accommodating, and professional. Chenelle should be recognized. She’s impressive!
Stayed 1 night in Dec 2025

2/10 Terrible

Shaban

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The chlorine from Spa and laundry was all over the atmosphere and towels, was horrible where we had to change the room, and not be around the Spa. Another thing that attracted us to go to the Elm hotel was the indoor gym and tubs and pool which were 2 floors or more under ground without elevator, hence you’d have to go up the stairs where neither wife nor I could do it, hence decided not to use it. The mattress was sagging in the middle- nothing could be done about it. We decided to do early check out after 1 day instead of 4 days. The manager asked to pay for the 1 day with $50 credit - Thanks. We drove around the hotel, a nice old and quiet neighbourhood. Friendly environment. It’s a getaway at an a historic place-not modern, some people may like.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mike

Stayed 1 night in Dec 2025

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional! Julia for early AM coffee always greeted with a smile and kind word. Mackenzie and CJ at the front desk - ever helpful. Shelby in the restaurant truly served … got the cook to make poached egg yolk runny! And Onika (so?) was an excellent concierge in the spa.
Lots of history!
Christmas Tree decoration
Stayed 3 nights in Dec 2025

10/10 Excellent

Sierra

Stayed 1 night in Dec 2025

10/10 Excellent

Amy

Stayed 1 night in Dec 2025

8/10 Good

randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The massage was relaxing. The grotto was just okay, more seating needed, steam sauna could used more steam.
Stayed 2 nights in Dec 2025

10/10 Excellent

frank

Stayed 3 nights in Dec 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities
The Hotel was great as usual. Great room, comfortable bed, wonderful amenities. However, there were a few thingswe werent as happy with this stay. We go the Elms twice a year, once in March for our anniversary and once earky December for my birthday. We have done this for over 10 years. We were put on the 1st floor, which I thought was going to be a perk. However, the 1st floor rooms were up a steep ramp above the actual 1st floor which was difficult to walk. At the top of the ranp was a room service tray stacked with dirty dishes. It remained there the first day. The morning of our second day, a housekeeping cart was parked next to the room service tray, but it remained there another full day before the tray was removed from the floor. And the christmas decorations were a little bit of a letdown.This year. When the elm's hotel was independently owned, it was decorated over the top to the hilt every year. Since it has been taken over by sheraton, it's tastefully done, but not near as many decorations. I love decorations, and that's the whole point of me going there.In December. I hope that they maybe add a few more decorations back in the front glass entryway and the lobby. Overall we love the Elmas hotel! forover 10 years. anniversary and one in
Stayed 2 nights in Dec 2025

8/10 Good

Michael

Traveled with group
Liked: Staff & service, amenities
Wonderful spa!
Stayed 1 night in Dec 2025

8/10 Good

Abigail

Traveled with family
Liked: Cleanliness, property conditions & facilities
The Grotto was busy Friday and probably under staffed for cleaning and getting towels and water managed. Over priced facials and massages
Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Clean room and the amenities are good.
Stayed 1 night in Nov 2025

10/10 Excellent

Holly

Stayed 1 night in Nov 2025

8/10 Good

scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff very courteous
Stayed 2 nights in Nov 2025

10/10 Excellent

Meggie

Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay older hotel charming
Stayed 1 night in Nov 2025

10/10 Excellent

BARBARA, Kansas City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great buffet nice staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Elms multiple times. This time I had traveled with a girlfriend who needed a getaway for a recent cancer diagnosis. She’d never been there and was absolutely amazed. And in all of your establishment, we always highly recommend it to any of our friends.
Stayed 1 night in Nov 2025