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Shores of Panama by Resort Collection

3.5-star property
9900 S Thomas Drive, Panama City Beach, FL 1-855-201-7819

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2.4 out of 5
See all 21 Travelocity Reviews

"Room was a little old and beat up. Hotel front desk was not very helpful or willing to help. " More

By a verified traveler on Fri 12 Jul 2019

Points Of Interest

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Hotel Description

3.5-star beachfront condo resort near Shipwreck Island Waterpark

On the beach

Within a 10-minute walk of the condo resort, you'll find Ripley's Believe It or Not and WonderWorks. Thomas Drive and Coconut Creek Family Fun Park are also within half a mile (1 km).

Poolside dining

This condo resort features a restaurant, an outdoor pool, and a poolside bar. Enjoy the indoor pool and perks like free self parking. A spa tub, a sauna, and wedding services are also on offer.

Free wired Internet, kitchens

The 32 individually decorated condos offer free wired Internet and balconies. TVs come with cable channels, and other amenities include kitchens and washers/dryers.

Gulf View 3 Bedroom

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Gulf View 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Gulf View Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Gulf View 2 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Shores of Panama by Resort Collection ratings based on 21 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Shores of Panama by Resort Collection

Everyone (11) Couples (2) Family (4)
1 out of 5
I was charged $50 for parking that I wasn’t told about. Charged $160 something that said refund due that I have never received. Parking was terrible. Elevators was so slow. Very unfriendly security. Will not be back.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 13, 2019 by manager

Thank you for providing your feedback regarding your stay at our resort. I do want to assure you that the fees are listed on the booking website under "Due at Hotel" as well as included in "Trip Total." We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

2 out of 5
I was asked to pay a cleaning fee, I understand the need for this. But imagine my surprise when I arrived to my unit # 404. I found the ceiling fans to be thick with dust. The lint trap in the dryer was full with about 2 1/2 inches of compacted lint. I have a picture of this I can share if needed. I am sure to the point of a fire hazard. There is a board on the floor in the hallway that is completely unsecured from the floor. This caused several almost falls during our stay. When we took a pan out of the cabinet it appeared to have the remains of some biscuits on it. This pan was on the top, and easily seen when the cabinet door was opened. There was a problem with the door that made it difficult to close. There were 2 pillows that no pillow cases could be found for. We did stop a lady with a housekeeping cart one day and ask for pillow cases. She kindly told us that she could not help us. In the lobby area the only persons that seemed to have a desire to help were the ladies in the gift shop. Any other staff member I spoke to on the lobby level seemed to be “ put out”, when I spoke to them. I only spoke to them the day I arrived, and the day I left. I did not confront them with any of the problems I have listed. My friends and I have stayed at this location for 2 years now. Last years stay was very pleasant. And this years stay will not keep me from returning next year. We love the location. And hope that this experience was not one we can expect in years to come.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 27, 2019 by Manager

Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

3 out of 5
Room was a little old and beat up. Hotel front desk was not very helpful or willing to help.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 12, 2019 by manager

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

2 out of 5
WARNING! be extra careful when selecting this property...the pictures looks great but everything there is broken, old and have not been upgraded. Staff is not friendly and they don’t seem to have answer to what you asked. My room was horrible everything was broken and dirty. Even Motel 8 does a better job then these people! Elevator feels Like it about to fall apart. Parking... well good luck with that. The pool was the only A+ everything else a disappointment. My husband and I took pictures of all the broken items and the kitchen which was disgusting and went straight to property management and showed them our unit. She was a wonderful lady and was shocked of all the things that was broken and hazardous to consumers especially if you have children. She found us another unit at another building(Majestic) and we were able to check out the place first before she moved us there. It was much nicer n clean!

Posted by , from Virginia on Jul 5, 2019

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Comment from Hotel Management

Jul 6, 2019 by Manager

Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

1 out of 5
The condos communication with the guest was terrible. They were not accommodating at all. The security guards at the pool were ridiculous. Families couldn't even relax and enjoy their vacation due to Paul Blart mall cop scrutinizing their every move. And the wait for the elevators was absurd! Be prepared to wait at least 30 minutes for one. This was the absolute worst condo I have ever stayed at and will never be back!

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by manager

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

2 out of 5
we did not like that we was suppose to have a ocean view and instead we had a view of the pool. it was pretty but not ocean view pretty

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 11, 2019 by Manager

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

1 out of 5
I have medical conditions and needed a lower floor stay they put us on top floor with half the elevators out of service I stayed in the room 80% of the time bec I couldn’t stand long enough to wait for a elevator the room was terrible it was confirmed by jonathon at resort collections that we mistakenly were put in a 4 person room which my 16 year old son had to sleep on hard tile floor took 3 days to get a response from hotel 10 diff travelocity reps and still have no satisfaction, promised a 200 credit to date it has not yet been applied we were sent to hotel front desk by travelocity 8 times and they referred us back to Travelocity oh what a horrible stay and this is our 8th time staying here

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jun 9, 2019 by Manager

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

2 out of 5

Posted by on Mar 17, 2019

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Comment from Hotel Management

Apr 1, 2019 by manager

Thank you for providing your feedback regarding your stay at our resort. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

1 out of 5

Awful hidden fees, rude pool security

Never stay there again. The services was awful, hidden fees upon arrival , rude personnel

Posted by , from Tennessee on Jun 29, 2018

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Comment from Hotel Management

Jul 1, 2018 by Manager

Thank you for providing your feedback regarding your stay at our resort. I do want to assure you that the fees are listed on the booking website under "Due at Hotel" as well as included in "Trip Total." We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

2 out of 5

Won't ever stay here again

Pros: The beach
The elevators in this place are horrible. There are only 4 elevators for a place with 23 floors with who knows how many condos. Not to mention they have no air conditioning or fan for any air flow at all in them, so you're ridiculously hot after waiting for a half an hour just to get onto an elevator. Also, the room is only cooled with a window air unit (at least in the studio rooms), so the bathrooms are really hot and muggy constantly. The unit itself was nice otherwise, and the beach was amazing. The pool looked really nice, but was dirty most of the time and the staff played favorites on who had to actually follow pool etiquette rules. Also, we booked through Resort Collection and after getting there to check in (which was a complete hassle and they didn't make it easy and weren't friendly) we had to pay additional fees for the unit to be cleaned, which should have been included in my opinion. And the "check in" time is at 4 pm, even though they charge you for that full day, and you have to pay an early check in fee if you want to check in and get to your room early. The location is beautiful, no doubt about that, but the stay and staff itself were not very pleasant. Definitely wouldn't recommend it.

Posted by , from Indiana on Jun 27, 2018

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Comment from Hotel Management

Jun 28, 2018 by Manager

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced these issues and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

About the Shores of Panama by Resort Collection

Location 9900 S Thomas Drive, Panama City Beach, FL 32408

Property Features

Shores of Panama by Resort Collection offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the pool bar. Shores of Panama by Resort Collection also features gift shops/newsstands, beach/pool umbrellas, and an elevator. Self parking is free. This 3.5-star Panama City Beach condominium resort is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 23 levels
  • Built in 2007
  • Dining venue
  • Bar by the pool
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Wedding services available
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free wired Internet

Parking

Free self parking

Transport

  • Airport: Northwest Florida Beaches Intl. Airport (ECP) (31.8 km / 19.8 mi)
  • Parking: Free self parking

Room Amenities

Shores of Panama by Resort Collection offers 32 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Accommodations at this 3.5-star condominium resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Cabana Grille - This poolside restaurant serves lunch only. A children's menu is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Parasailing on site
  • Ecotours nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to Majestic Beach Resort, 10901 Front Beach Rd, Desk Open 24 Hours The host will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Majestic Beach Resort, 10901 Front Beach Rd, Desk Open 24 Hours
The host will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests are required to purchase a mandatory Club Membership wristband in order to access the resort amenities.

The guestrooms at this property are not accessible to wheelchairs at this time.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.The property affirms that it adheres to the SafeHome (VRMA & VRHP) sanitization guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitization practices of SafeHome (VRMA & VRHP)
  • Host will greet you
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 500.00 per stay (for stays between 01 March - 08 April)
  • Destination fee: USD 55.00 per accommodation, per stay. This fee does not apply to children under 1 year of age.
  • Cleaning fee: USD 135.00 per accommodation, per stay (varies per unit)
  • Resort fee: USD 50.00 per accommodation, per stay

The resort fee includes:

  • Pool access
  • Health club access
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges the following mandatory cleaning fees per accommodation, per stay, collected at the property USD 80 for Gulf View Studio bookings, USD 95 for Gulf View 1 Bedroom bookings, USD 115 for Gulf View 2 Bedroom bookings, and USD 135 for Gulf View 3 Bedroom bookings.

Optional extras

Hotel Names

  • Shores Panama Collection
  • Shores Panama Resort Collection
  • Shores Panama Resort Collection Panama City Beach
  • Shores Panama Collection Panama City Beach
  • Shores of Panama by The Resort Collection
  • Shores of Panama by Resort Collection Panama City Beach
  • Shores of Panama by Resort Collection Condominium resort
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.