2/10 Terrible
LOURDES, NORTH MANKATO
Traveled with family
Jun 5, 2025
Disliked: Amenities
I had an extremely disappointing stay at Microtel Inn. Before booking, I specifically called to confirm that the pool and hot tub were open and in good working condition, as I was looking forward to relaxing after a long day on the road. The hotel assured me everything was fine. However, when we arrived and went to the pool area, it was immediately clear that things were not as promised. The pool water was milky, and you couldn’t even see the bottom. When we tried to use the hot tub, it was just as bad. The water was cloudy, and there was some kind of floating material on the surface. It was completely uninviting and not what we were expecting after a long trip.
To make matters worse, the issues didn’t stop there. Back in our room, the TV wasn’t working, and when we called the front desk for assistance, a staff member came up to try and fix it. Unfortunately, she wasn’t able to do anything and promised that someone else would be sent up to resolve the issue, but no one ever came. Suddenly our phone stopped working.
On top of all of that, we found someone else’s clothes tucked between the cushions of the window seat, which was honestly shocking. After all of these issues, we were left feeling frustrated and dissatisfied.
Overall, I would not recommend this hotel. It was a huge letdown.
LOURDES
Stayed 1 night in May 2025