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"Served our purpose at a reasonable rate. No frills. Used Lyft to Amtrak._xxxx_xxxxcccccxxxxxxxcccccc " More

By a verified traveler on Mon 02 Apr 2018

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Hotel Description

Hotel near Jack London Square in Emeryville

Near the airport

You'll find Jack London Square and Fox Theater within 3 miles (5 km) of this Emeryville hotel. Children's Hospital Oakland and Kaiser Permanente Oakland Medical Center are also within 2 miles (3 km).

Free breakfast

This hotel features free WiFi in public areas, a safe deposit box, and laundry facilities. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, kitchens

The 149 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$113* Per night/room Nov 13 - Nov 14

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Oakland Emeryville ratings based on 14 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Oakland Emeryville

Everyone (8)
3 out of 5
Served our purpose at a reasonable rate. No frills. Used Lyft to Amtrak._xxxx_xxxxcccccxxxxxxxcccccc

Posted by on Apr 2, 2018

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Comment from Hotel Management

Apr 3, 2018 by Hotel Management

Thank you for being our guest. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

1 out of 5

No TV and Burnt Popcorn

Checked in room. The stench of burnt popcorn burned my eyes, nose, and throat. I informed the mgr. She said, "I'm sorry". The television didn't work for my entire stay of 3days/2nights. The tv was looked at They came in the room looked at it and left. Didn't say a word to me. No other accommodations were offered. When asked, was told, "WE DON'T HAVE ANY ROOMS". With no complaining. I will be contacting the corporate office on Monday. You pay for what you get. No more Extended Stay.

Posted by on Feb 25, 2018

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Comment from Hotel Management

Feb 27, 2018 by Hotel Management

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

4 out of 5

Good room at a decent price

Pros: Cleanliness of room, proximity to Emeryville, Oakland, and San Francisco
Location: Close to Emeryville (shopping and dining), Oakland, and San Francisco.
I've stayed at the Extended Stay America before, but this last time was about the best experience I've had there. The room was spotless and the bed comfortable. I have no complaints about the room or facilities at all. The rooms are pricey, but the Travelocity rate made the difference. :) I would consider staying here again, provided I can get a good rate.

Posted by , from San Francisco Bay Area on Nov 23, 2017

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Comment from Hotel Management

Nov 26, 2017 by Hotel Management

Tom, thanks for being our guest at Extended Stay America. We are delighted to read you liked the cleanliness of your room and found us to be a good value. Thank you for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management

2 out of 5

It could be better.

Pros: ...
Cons: Please see my comments above.
Location: Near Berkeley - location-wise.
Check-in: We arrived past midnight due to airline delay. It took 15 min to get someone to respond and check-in. The door to lobby was locked - understandably. But the contact via hotel phone within the double door can use a better signage/instruction. It was not clear on the correct bottom needed to ring the front desk. Lobby: There were visible loose trash in the elevator and the same trash were there when we checked out in the morning. Room: it may be time to upgrade the furniture. They have quite a bit of scratch marks on them and they have aged noticeably. AC, when working, does emit smoky smell. Bathroom shower curtain holder is shaky with visible damage on one end of the holding rod to the drywall. Room rate: The daily rate was about $150 range and I was expecting Courtyard experience. This may be due to the location - near Berkeley. Overall: Exterior of the hotel is visibly pleasant but interior can use many improvements.

Posted by , from Orange County, CA on Apr 24, 2017

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Comment from Hotel Management

Apr 26, 2017 by General Manager

Joe, thank you for taking the time to review our hotel. I was disheartened to read about the problems you experienced and apologize for the inconvenience it caused. I have shared your concerns with my management, and we are taking steps to ensure future guests do not encounter the same issues. We appreciate your feedback and hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager

4 out of 5

Nice room at a great price!

Pros: I liked it's location, cleanliness and comfort of the room, and the great price.
Cons: The phone and air conditioning should be operational at all times.
This is my second stay at this hotel, in a relatively short time period. This time, I wasn't upgraded to a nicer room but the room we had was nice, clean, and comfortable. The phone didn't work and we had problems with the air conditioning someone at the front desk helped us sort out. Overall, I'm very pleased with my stay at this hotel and will consider staying here again.

Posted by , from S.F. Bay Area on Nov 27, 2016

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4 out of 5

Awesome room, free upgrade!

Pros: Location, cleanliness of room, size of room, friendliness of staff, working shower
Cons: The cost of the rooms are overpriced, but all hotels in the S.F. Bay Area are overpriced these days.
Location: Not too far from the freeways, the Bay Bridge, and the Bay Street urban village (shopping, restaurants, movie theater). Easy access to San Francisco.
I've stayed at this hotel before, but my last stay has been my absolute best stay. The staff was friendly and courteous and best of all, I was upgraded to a larger suite at no additional cost! The bed was very comfortable, the suite was huge, and the shower worked perfectly. Given past experiences here, I was looking for other hotels in the area but this last experience has restored my interest in staying here again.

Posted by , from S.F. Bay Area on Oct 25, 2016

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4 out of 5

Good place to stay in Emeryville

Pros: The parking, room cleanliness, desk clerk.
Cons: The shower knob came off but I easily put it back on.
Location: Close to Bay Bridge, if going to San Francisco. Short drive/long walk to main shopping area in Emeryville.
What I like best about this hotel is the parking. There's PLENTY of it and it's free of charge. :) The room was in good condition and the bed was ok, but nothing noteworthy. The desk clerk was friendly and checked me in quickly. Overall, the experience was a good one and I'll probably stay here again.

Posted by , from San Francisco Bay Area on Sep 12, 2015

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3 out of 5

Disappointed - Incorrect Room Type

Pros: Parking lot was spacious.
Cons: Service. Seemed to be short staff. Receptionists should never indicate they are alone.
Location: Many common stores to shop at and restaurants to dine at.
I had reserved online a non-smoking room (with 2 queen beds) which was noted on my email confirmation, but when I arrived with my family we were placed in a smoking room - the whole floor was for smokers. The receptionist stated "it came in as smoking".The only option she proposed was a 1 king bed non-smoking room. We needed 2 beds. It was not acceptable for 3 adults to sleep on one bed. The receptionist when we checked in was dull, spoke to fast - seemed to be in a hurry. The next morning another receptionist was there but she was too busy to refill the coffee pot or put out another creamer due to it not functioning properly. Would appreciate Customer Service to contact me to compensate me for the room not being a non-smoking room. Perhaps a free stay in a non-smoking room. It's not only a health issue, but for the amount we paid the problem we experienced should be remedied.

Posted by on Aug 24, 2015

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5 out of 5

I would highly recommend!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, close shopping, nice staff, kitchenette
Cons: no pool, no exercise facility
At first, I was a little nervous about booking based on other reviews. I ended up booking mainly because it offered a kitchenette in the room which was going to be very helpful for my 8 night stay. This hotel ended up being great! When we arrived, the staff was very friendly and helpful. We got into our rooms and I was pleasantly suprised at the updates and how roomy it was. A large flat screen, a good view out the window, and the great kitchenette that I was expecting. All dishes were provided. Throughout our week, the staff continued to be very nice and welcoming, even when I accidently set off the fire alarm while cooking (oops). :) Breakfast offered was basic: muffins, fruit, oatmeal, granola bars. But that is to be expected since they give you an entire kitchen to cook. The only thing that disappointed me is that there is no pool or exercise facililty. The area that this hotel is located in is a very new shopping center. It is next door to Best Buy, Target, and Panera Bread. About a mile away is a huge movie theater and an outside shopping mall with restauarants. It was enjoyable to visit that at night after all our activities. Highly recommend!! And, its not far off the freeway.

Posted by , from Nebraska, USA on Mar 13, 2013

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2 out of 5

Less Than Totally Satisfactory

Beginning with the first of our four-day stay, we requested that the seriously sluggish outflow of bathroom sink water be fixed. It never was. We were told that the maintenance man went home sick over the weekend, and apparently there was no one to do maintenance work in his absence; nor was anyone called in. Likewise, we requested a change in mattresses because ours was overly soft, causing us to embrace in the middle of the bed far longer than planned!! LIKE ALL NIGHT. Sleep was not restful, nor adequate. Would we stay there again or recommend this hotel to others? NO.

Posted by on Aug 29, 2010

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About the Extended Stay America Suites Oakland Emeryville

Location 3650 Mandela Pkwy, Emeryville, CA 94608

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Oakland Emeryville also features coffee/tea in a common area, laundry facilities, and a front desk safe. This Emeryville hotel is smoke free.

  • 149 guestrooms or units
  • 4 levels
  • Built in 2001
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Emeryville Station (2 km / 1.2 mi)

Room Amenities

Extended Stay America Suites Oakland Emeryville offers 149 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Emeryville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Oakland Emeryville Hotel
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You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.