4.1 out of 5

"It's an older building. The rooms are a little cramped. Nice location. Subway station at the end of the street - minutes from Manhattan. Parking is ex ... " More

By a verified traveler on Sun 18 Jun 2017

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Hotel Description

Sheraton Brooklyn New York Hotel puts you in the center of Brooklyn, 0.9 km (0.5 mi) from Brooklyn Academy of Music and 2.3 km (1.4 mi) from Brooklyn Bridge. Highlights at this hotel include a restaurant, an indoor swimming pool, and a health club.

All 321 rooms feature LCD TVs with cable channels, and you can enjoy iPod docks, WiFi, and wired Internet. Pillowtop beds and down comforters invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. Room service, coffee/tea makers, and first-run movies are also available.

The restaurant, Grubstake Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. 6,250 square feet (1 square meters) of event facilities include 3 meeting rooms, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find a spa tub, WiFi in public areas, and a coffee shop/café. There's also the convenience of valet parking.

You'll be 3.6 km (2.3 mi) from New York Stock Exchange and 3.2 km (2 mi) from Brooklyn Museum with a stay at this 4-star Downtown Brooklyn hotel.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$149 per night

Club Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Double Room, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Double)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite (King and Two Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Sheraton Brooklyn New York Hotel ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Good not Great

It's an older building. The rooms are a little cramped. Nice location. Subway station at the end of the street - minutes from Manhattan. Parking is expensive - but it is NY.

Posted by on Jun 18, 2017

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5 out of 5

Comfortable stay

Pros: Helpful staff and very comfortable bed.
Location: This hotel is close to the Brooklyn Bridge and the East River and a wonderful park on the East River.
This is our third time that we have stayed at this hotel and we were just as pleased with our stay this time as in the past. The staff is very helpful; the rooms are comfortable and the hotel is close to many subway stops.

Posted by , from Mpls. Mn on Nov 28, 2016

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Comment from Hotel Management

Dec 2, 2016 by Manager

Thank you for staying with us! So glad to hear you enjoyed your stay and our team.

1 out of 5

VERY DISRESPECTED

On 11/11/2016, I and my 4yr old daughter checked into the hotel around 3:30p, I turned on the heat on the room because the room was cold, and we left. We arrived back to our room around 9pm and the thermostat said 67 degrees. I notified front desk several times, and maintenance finally came to the room at 11:35pm, and said the compressor in the wall was not working and the hotel was full. I called several hotels in the area, but they were full due to Veterans Day events. Maintenance said the best he could do for us was to provided us with a small portable heater. It is now 1:25am (11/12/16) and front desk said they are still working on getting me the heater. I had to put extra clothes on my little daughter and extra sheets from the other bed in order to keep her warm. At 1:33am, I was given a very small portable heater. I have pictures. I told the front desk attendant that I should be refunded for that nights stay, and replied that the best he could do was give me a $12 voucher for breakfast, leave a note for the morning manager, and maybe she can move me to another room. The next morning, I approached the clerk about my last night stay, and she said there was no memo about me, nor my room condition. Instead, with a very nasty attitude, she quickly tried to interrogated me by asking if I knew how to work the wall unit in the room, followed by asking if I was the one who broke it. After letting her know what the night maintenance person advised, I requested to speak with th

Posted by on Nov 27, 2016

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Comment from Hotel Management

Dec 2, 2016 by Manager

Thank you for your feedback. We truly apologize for the issues faced during your stay. We will absolutely follow up with our team and ensure it does not happen again.

5 out of 5

Fantastic place

Everything was amazing. Wish my trip wad longer. Staff was very kind and friendly. Check in was smooth and fast. I loved it! !

Posted by on Nov 23, 2016

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Comment from Hotel Management

Dec 2, 2016 by Manager

Thank you for staying with us!

5 out of 5

Brooklyn NY hotel

The room was a little small but very comfortable.

Posted by , from Alabama on May 18, 2016

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Comment from Hotel Management

May 26, 2016 by Manager

Thank you for staying with us. It's great to hear your stay was comfortable. We hope to see you again soon!

4 out of 5

Great Hotel near the Barclay Center

Location: Barclay Center Junior's
Travelocity recommended this hotel after my room was canceled at another hotel. Couldn't have been happier with room and facilities.

Posted by , from Scranton, Pa on Jan 4, 2016

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4 out of 5
Stayed for two nights. Rooms are small as expected for a hotel on NYC. Room was nicely updated and comfortable. Nice view. We were on the 20th floor. Room was clean but did have a moist musty smell. Bathroom was nice and updated but shower drain was slow. You can hear other guests in the hallways really easily which was a little annoying. Forget about trying to find parking. It is very limited in this area. Didn't use any other amenities in the hotel but would recommend it.

Posted by on Sep 14, 2015

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4 out of 5

Good values, exceptional staff

Location: There was a very good restaurant right across the street and nearby shopping, including Nordstrom Rack.
This was our first time staying in Brooklyn and I would definitely choose to stay at this property again. The staff went above and beyond my expectations and the accommodations were very nice, especially for the price. The valet parking was a little confusing, but I think that had a lot to do with construction on the street.

Posted by on Mar 24, 2015

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Comment from Hotel Management

Mar 29, 2015 by pcaruso

Dear Guest, Thank You for your kind words. I am thrilled to hear that we exceeded your expectations, since that is what we strive to do! We look forward to hosting you again in the future Kind Regards,

5 out of 5

great experience

stayed 2 nights for an interview near by. staff was friendly, clean, food was good, convenient location

Posted by on Mar 23, 2015

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Comment from Hotel Management

Mar 29, 2015 by pcaruso

Dear Guest, Thank You for choosing the Sheraton Brooklyn for hosting you for your interviews. I am very happy that you found our property to be friendly, clean, and convenient. We hope we have the opportunity to host you again soon Kind Regards,

4 out of 5

This hotel was more than what we expected in Brooklyn!

Pros: Close restaurants, Quiet
Cons: No free Internet
This was the first time that we did not stay right in Manhattan and were pleasantly surprised with this hotel. I was a little concerned about the surrounding neighborhood but the hotel was very clean and the room good sized for New York City. We enjoyed many lovely restaurants (within walking distance) and a memorable walk across the Brooklyn Bridge (also within walking distance). We definitely would recommend this hotel!

Posted by , from New Hampshire on Sep 26, 2012

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About the Sheraton Brooklyn New York Hotel

Location 228 Duffield Street, Brooklyn, NY 11201

Property Features

Sheraton Brooklyn New York Hotel offers its guests an indoor pool, a health club, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Business amenities include a 24-hour business center, limo/town car service, and meeting rooms. Event space at this hotel measures 6,250 square feet (1 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Sheraton Brooklyn New York Hotel. For a fee, parking is available. This 4-star Brooklyn hotel is smoke free.

  • 1 building
  • 321 guestrooms or units
  • 25 levels
  • 3 conference rooms
  • 6,250 sq ft of conference space
  • 1 sq m of conference space
  • Built in 2010
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (28.7 km / 17.9 mi)
  • Train station: New York Grand Central Terminal Station (8.2 km / 5.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Brooklyn New York Hotel offers 321 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. 42-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • IPod dock
  • In-room dining
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Grubstake Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)
  • Minimum guest age is

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 50 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.