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Holiday Inn Brooklyn Downtown, an IHG Hotel

3.5-star property
300 Schermerhorn Road, Brooklyn, NY 1-855-201-7819
3.8 out of 5
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See all 14 travelocity Reviews

"Near everything downtown had to offer. What I didn't like was: 1) The hotel desk nor bar would provide change, that I might tip housekeeping. 2) Manda ... " More

By a verified traveler on Wed 28 Dec 2022

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Hotel Description

3.5-star hotel near One World Trade Center

Heart of Brooklyn

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Barclays Center Brooklyn and within 2 miles (3 km) of Brooklyn Bridge. One World Trade Center and Wall Street are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135* Per night/room Jun 19 - Jun 20

Room, 1 King Bed, Accessible, Non Smoking (Comm, Roll Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, View (Top Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Brooklyn Downtown, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Brooklyn Downtown, an IHG Hotel

Everyone (6) Couples (1) Family (7)
5 out of 5
Near everything downtown had to offer. What I didn't like was: 1) The hotel desk nor bar would provide change, that I might tip housekeeping. 2) Mandatory check out @ noon, though my flight didn't leave until 8pm. 3) No TV on Tuesday, the 27th of December. 4) Microwave, a mandatory condition in choosing this hotel, wasn't available until a day and a half later. 5) Smell of marijuana constantly seeping in my room. 6)Housekeeping, removed hand towels, didn't leave replacements. Didn't get replacement until 12 hours later. 7) Curtains need attention, some hooks are missing, a blind person could see this. Still my trip was great, and my room is partially responsible for this. Grateful to the staff person that took the time to try and give me room location I requested, the bed was amazing. Please don't ignore the points I've made about what wasn't right. This hotel could warrant a higher rating. I said "Excellent" because I had that kind of time, but what needs fixing, needs fixing. Because you're a big major city doesn't mean you stop caring about little things. I would definitely stay here again.

Posted by , from TAMPA on Dec 28, 2022

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Comment from Hotel Management

Dec 29, 2022 by Ricardo

Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

5 out of 5

Posted by on Oct 7, 2022

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Comment from Hotel Management

Mar 6, 2023 by Ricardo

Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4 out of 5
The front desk was pleasant enough, but the valet service is terrible. Not only was it confusing during check in with nobody out there and no signs to tell us what to do, but check out was a disaster - same thing - nobody there, valet door closed, no way to give them the 30 min notice. We lost at least 45 minutes getting out of there.

Posted by on Oct 11, 2021

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Comment from Hotel Management

Dec 10, 2022 by ash

Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

1 out of 5
Check in was okay. After 1st night, came back to no service to the room. Was told we had to request but were never informed at check in. I then requested service on 2 occasions, no service to the room so I gave up asking. We stayed from Monday and checked out on Sunday (today). No towels, wash clothes after numerous requests; even to the manager. Room was not cleaned the entire stay even though I requested. Had to improvise with showering and request toilet paper each time since we had no service to the room. Called to arrange for a cab. They gave me a number to call. I would NEVER stay at this hotel again. Customer service sucks at this place. For the price paid, they ought to be doing better. Who the hell does not have wash clothes for guests. This is no stars for me. A big fat zero. Before checking out, I let it be known how I felt about the lack of service and warned that I’d be posting a bad review. Note to self; check reviews before booking your stay

Posted by on Sep 6, 2021

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Comment from Hotel Management

Dec 10, 2022 by Ash

Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

1 out of 5
customer service, the phone, the furniture was broken. Nothing in the room. The keys didn't work. The ice machines didn’t work. The printer in the office didn’t work. Very noisy neighbors.

Posted by on Sep 4, 2021

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Comment from Hotel Management

Dec 10, 2022 by ash

Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

2 out of 5
I usually stay @ even hotel when visiting but my aunt recommended Holiday inn. I think she picked it because of the name, This was a BIG disappointment for me . The staff was not that friendly, no smiles they did not make you feel excited about your stay. If you don't approach them with a question they do not acknowledge you wondering around the lobby . The only staff that was pleasant was the lady that issued me more towels, wish I knew her name to say a big thanks you .I am not sure if this location doubles as a homeless shelter but they were several people hanging in front and some where seen in the lobby the staff did not bat an eye so it looked like it was the norm for this location. the halls were noisy at night and there is a loud clicking banging not sure if it was the elevator or a/c unit . I will never stay here again Even is right across the street and the environment there is totally different . I think your staff needs to be re-trained. for the rates charged you really need to step up your game. Shame on you .

Posted by , from OCALA on Aug 23, 2021

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Comment from Hotel Management

Dec 10, 2022 by Ash- front desk manager

Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

2 out of 5
So upon arrival there are no instructions on how to park your car which was a little frustrating. The whole lobby and my whole 4th floor reeked of marijuana. Upon checking in I always like to ask for a extra comforter due to my wife being pregnant the wait time on that was a hour. When we entered the room it smelled like somebody had previously smoked in the room, no bag for our ice bucket or the trash cans, one towel,no Chanel guide or any info panther about the hotel .. very dissatisfied with my stay

Posted by on Apr 15, 2021

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3 out of 5
The furniture in my room was scratch up and the elevator took forever.

Posted by on Mar 1, 2020

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5 out of 5

Posted by on Feb 12, 2020

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5 out of 5
It was nice and clean best part having a restaurant inside the hotel

Posted by on Jan 26, 2020

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About the Holiday Inn Brooklyn Downtown, an IHG Hotel

Location 300 Schermerhorn Road, Brooklyn, NY 11217

Property Features

As a guest of Holiday Inn Brooklyn Downtown, an IHG Hotel, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. A library, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Brooklyn Downtown, an IHG Hotel. Parking is available for a fee. This 3.5-star Brooklyn hotel is smoke free.

  • 245 guestrooms or units
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Brooklyn Flatbush Avenue Station (0.5 km / 0.3 mi)
  • Metro station: Hoyt - Schermerhorn Sts. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Holiday Inn Brooklyn Downtown, an IHG Hotel offers 245 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Brooklyn hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Grand Canyon Bistro - This bistro specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20.00–45 for adults, and USD 20–45 for children
  • Covered valet parking fee: USD 48.00 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Brooklyn Downtown Hotel
  • Holiday Inn Brooklyn Downtown
  • Brooklyn Downtown, An Ihg
  • Holiday Inn Brooklyn Downtown
  • Holiday Inn Brooklyn Downtown, an IHG Hotel Hotel
  • Holiday Inn Brooklyn Downtown, an IHG Hotel Brooklyn
  • Holiday Inn Brooklyn Downtown, an IHG Hotel Hotel Brooklyn

You should know

  • Up to 3 children 17 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.