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citizenM New York Times Square

Property class: 4
4-star boutique hotel near Broadway

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Photo gallery for citizenM New York Times Square

Bar (on property)
View from property
Bar (on property)
Bar (on property)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

8.8 out of 10
Excellent
(6 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

New York

City center stay.At this Manhattan hotel, you'll be well placed to visit Broadway and Times Square, both within a 5-minute walk. Rockefeller Center and 5th Avenue are also within half a mile (1 km).

What's nearby

  • Broadway - 1 min walk - 0.1 miles
  • Times Square - 2 min walk - 0.1 miles
  • Rockefeller Center - 3 min walk - 0.2 miles
  • Radio City Music Hall - 5 min walk - 0.3 miles
  • 5th Avenue - 8 min walk - 0.5 miles

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy Intl. Airport (JFK) - 61 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Junior's Restaurant - ‬2 min walk
  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪Carnegie Diner & Cafe - ‬1 min walk
  • ‪McDonald's - ‬2 min walk

About this property

citizenM New York Times Square

4-star boutique hotel near Broadway
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

  • 1 building
  • 230 guestrooms or units
  • 17 levels
  • Built in 2014
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Television in lobby
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

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May 10 - May 11
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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is MRMDUS33. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

How close is citizenM New York Times Square to the airport?

CitizenM New York Times Square is 10.5 mi (37-min drive) away from the LaGuardia Airport (LGA) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM New York Times Square?

As of Apr 26, 2026, prices found for a 1-night stay for 2 adults at citizenM New York Times Square on May 25, 2026 start from $199, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM New York Times Square have an airport shuttle?

Airport shuttle services are not available at citizenM New York Times Square.

Does citizenM New York Times Square offer free breakfast?

Free breakfast isn’t provided at citizenM New York Times Square, but buffet breakfast is offered for a fee of USD 22.50 per person. It's available every day from 6 AM to 11 AM.

Is there a casino at citizenM New York Times Square?

No, there is no casino at this hotel, but Resorts World Casino (22-min drive) is nearby.

What time is check-in at citizenM New York Times Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at citizenM New York Times Square?

Free parking is not available at this hotel.

Does citizenM New York Times Square have a pool?

CitizenM New York Times Square does not have a pool.

Does citizenM New York Times Square have a restaurant?

CitizenM New York Times Square is home to CanteenM - open 24/7, which features vegetarian cuisine.

Does citizenM New York Times Square have a spa?

There are no spa services available at this hotel.

How close is citizenM New York Times Square to downtown New York?

CitizenM New York Times Square is 3.5 mi away from New York.

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1642 out of 2136 reviews
Rating 8 - Good. 342 out of 2136 reviews
Rating 6 - Okay. 85 out of 2136 reviews
Rating 4 - Poor. 40 out of 2136 reviews
Rating 2 - Terrible. 27 out of 2136 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kassidy

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Avigail

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super nice right near all the attractions and close to the stations.
Stayed 4 nights in Jan 2026

10/10 Excellent

Shawn

Stayed 3 nights in Dec 2025

4/10 Poor

Richard

Stayed 4 nights in Jan 2026

10/10 Excellent

Melissa Mae

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are amazing!! You can control everything at your finger tips! The staff - I can’t say enough about the staff. Jerry always making you smile, Jonathan who just is happy to help and answer any questions, to every single person doing whatever it takes to make you feel at home!! To the living room which is inviting to sit down and relax. If I had any complaint it would be the elevators- but there are signs telling everyone they are working on it and please forgive the inconvenience. This hotel is convenient, comfortable, clean, and just a great place to stay!! Highly recommend!!
First Mimosa of the trip!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Great Hotel !! Will stay again!!!
Stayed 1 night in Jan 2026

6/10 Okay

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. I have been trying to reach the Citizen M Hotel in Times Square by phone but nobody answers the phone. We are officially checking out of Room 306 and have no way to connect with them since we left town early to beat the storm. Thank you!
Stayed 2 nights in Jan 2026

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and I appreciated the high tech with the iPad controls!
Stayed 3 nights in Jan 2026

10/10 Excellent

Robert, Lanoka Harbor

Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms small but very clean. Staff was awesome.
Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
The overall stay was amazing. Staff was amazing as well as the room. Only my second time to NY and first time spending a vacation by myself there. Loved it all and will definitely be staying at the same CitizenM when I come back to NY soon.
From the lobby.
Gym balcony!
Stayed 4 nights in Jan 2026

8/10 Good

Dustin

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location next 1 & E trains, easy check-in, bed was comfortable and the room was nice. Only reason I'm giving 4 stars is I paid for the "high floor" room, which turned out to be level 8 of 20.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean room, the employees were nice and very helpful. Will definitely book again if I happen to be in NYC again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Bryana

Liked: Cleanliness, amenities, property conditions & facilities
Amazing , only place I stay at
Stayed 3 nights in Jan 2026

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, all the staff was so friendly and willing to help. The location was phenomenal. I walked almost everywhere and the subway stops were conveniently close.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Stayed 4 nights in Jan 2026

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff :)
Stayed 4 nights in Jan 2026

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, amenities
Staff … amazing! Location …. amazing! Food and drink options available in hotel … amazing! The room needs so attention. iPad used to control lights, tv, etc… cracked display. Bathroom door would not close and in a small space, this became an annoyance. Shower head was broken or had so much hard water build up so water sprayed inconveniently. For a hotel not in Times Square charging you Time Square rates, these items may want to be addressed. We have stayed in many CitizensMs in several countries. Hopefully this is not the norm now that you have been purchased by Marriott.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alexa

Stayed 3 nights in Jan 2026

10/10 Excellent

Jannah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Convenient location, room was spotless and great amenities provided within the hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

thy

Liked: Cleanliness, amenities, property conditions & facilities
l love this hotel in all the different locations . Modern and nices.
Stayed 1 night in Jan 2026

10/10 Excellent

Whitney Jordan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fun place to stay (clean and safe) - small simple room but good
Stayed 3 nights in Jan 2026

10/10 Excellent

Brady

Liked: Cleanliness, amenities, property conditions & facilities
10/10
Stayed 3 nights in Jan 2026

10/10 Excellent

Abby

Liked: Cleanliness, amenities, property conditions & facilities
The staff was so helpful and kind.
Stayed 3 nights in Jan 2026

10/10 Excellent

Claudia

Stayed 1 night in Jan 2026

10/10 Excellent

Loan, Eden Prairie

Stayed 5 nights in Dec 2025