Ratings based on 816 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Phoenix

Posted Sep 10, 2016 on Hotels
Room was unexpectedly large for NYC. Staff was super friendly.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Hi - Thank you for the kind words about our staff. I'm also happy to hear that our rooms are big for NYC standards. xoxo - Matt and the Staff of Ace Hotel New York.
4 out of 5
by A traveler from Lake George, NY

Great location and unique industrial chic decor

Posted Sep 8, 2016 on Hotels
Me and my son were looking for a Hotel close to Penn Station because we were attending the US Open and took Amtrak into the city. The Hotel is perfectly located if you are utilizing rail service out of Penn. Hotel staff are young, hip, and courteous. The Hotel design and rooms are all in industrial chic décor. The lobby is always busy with music and young people hanging out on Apple computers enjoying the free wi-fi. Great coffee shop and restaurant on-site. Our room had a futon bed which was OK but would have preferred a traditional bed. Overall the room, location, and vibe of the hotel was above expectations especially given the price I paid for a one-night stay.
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Salutations! Thank you so much for taking the time to leave such wonderful words for us, we greatly appreciate it. Glad to hear that the environs of the hotel were right up your alley, and that you enjoyed the vibe/decor of the hotel. We want you to feel comfortable and welcome with us, thanks for noticing! We can't wait to have you with us again, and if you want any recommendations on what to do or where to go, stop by the desk and have us a chat! xoxo, Gabriel and the Staff of the Ace Hotel New York
5 out of 5
by A traveler from san francisco

Posted Sep 8, 2016 on Hotels
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Hello - Thanks so much for your amazing review. We hope to see you back at Ace hotel soon. xoxo - Matt and the Staff of Ace Hotel New York.
5 out of 5
by A traveler from Austin, TX

Posted Sep 8, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Hello there! Thank you so much for taking the time to leave us 5 stars! We think you are also great, and can't wait to have you with us again! xoxo - Gabriel and the Staff of the Ace Hotel New York
1 out of 5
by A traveler

Posted Sep 8, 2016 on Hotels
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Hello! Thank You for leaving us some stars for your recent stay. Hope to see you again soon. xoxo Ace
3 out of 5
by A traveler

Posted Sep 7, 2016 on Hotels
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Hello! Thank You for leaving us some stars for your recent stay. Hope to see you again soon. xoxo Ace
5 out of 5
by A traveler

Posted Sep 6, 2016 on Hotels
The Ace continues to be a go to in NYC. A fun hotel with atmosphere, lobby culture, restaurants and nice comfortable rooms.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Hello! You're making us blush here at the Ace. Thanks so much for the kind comments, they really are greatly appreciated. xoxo - Matt and the Staff of Ace Hotel New York.
5 out of 5
by A traveler

The best of the best

Posted Sep 6, 2016 on Hotels
Ace remains my all-time favorite hotel/hotel chain. Have worked in the lobby of the NY outpost for years, was a pleasure to finally stay as a guest. Had an excellent dinner at The Breslin, and enjoyed the absurdly well-stocked minibar as always. Can't wait to return!
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Hi! Thanks so much for the amazing comments. I'm glad you got to return and experience the Ace as a guest and that you enjoyed the experience as much as you did. Hopefully this stay wasn't your last! xoxo - Matt and the Staff of Ace Hotel New York.
4 out of 5
by A traveler from new york, ny

Hipster hotel in great location

Posted Sep 4, 2016 on Expedia
My boyfriend and I stayed here for 2 days for a last minute "staycation". I love the look and feel of the hotel, very hipster with industrial decor. The room (i got the medium sized room) was pretty spacious for the price and it came with a guitar which I thought was a fun touch. The minibar and snacks in the room were packed with nice goodies but so overpriced so we had to resist temptation. The location is great, Eataly is blocks away and it was life saver! We tried a cocktail at the lobby bar which was ok but $15, headed to The Smith 2 blocks away to try them out - love the look, the drinks were decent, fried calamari was ok. Ive heard that the oyster bar connected to the hotel is great but havent tried it. It was only 2 days but the experience was well worth it. would definitely return & recommend
Comment from Hotel Management
Sep 5, 2016 by Gabe, Hotel Management
Hello dvc, Thank you so much for your kind words! We are so happy to hear that you liked your stay, and that you enjoyed being in the hotel. The guitars are definitely one of the things that help us extend our passion for creativity out to you. The minibar is a little pricey indeed, however, there are fabulous places to eat nearby, so if you need recommendations for your next stay, do not hesitate to reach out! Again, thank you so much for taking the time out to leave such a lovely review, and we hope to see you both soon! - xoxo, Gabriel and the Staff of the Ace Hotel
3 out of 5
by A traveler

Posted Sep 3, 2016 on Hotels
タイムズスクエアやペンステーションなどが徒歩圏内にあり、また、ロビーのバーも雰囲気良く、若者の旅行には素晴らしい場所だと思います。 ただ、ベッドがあまり寝心地が良くなかったのと、シャワーのお湯の出が良くなかったのが気になりました。
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
ご丁寧なフィードバックとお心遣い、誠にありがとうございます。 ロケーションをお気に召していただけたこと大変嬉しく思います。 お客様のご滞在を少しでも快適なものにする為、ご指摘いただいた問題を踏まえ、お部屋の環境を少しでも改善出来るよう努力してまいります。 スタッフ一同、またのご滞在を心よりお待ちしております。 ハナとエースホテルのスタッフ