Ratings based on 611 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
2 out of 5
by A traveler

Not what I expected.

Posted Dec 28, 2015
Pros: Central location.
Cons: Perpetual lobby crowd and noise may be a bonus for some, but if you're looking for a quiet place to hang out this is not the hotel for you.
Location: Pretty centrally located.
Lobby was always disappointingly loud and very crowded. Bathrooms very small—barely room to turn around in shower. Desk staff suggested a bigger, upgraded room at check-in. When I checked the online receipt, I was charged double what I was quoted, plus occupancy and sales tax, adding over $200 to a 3-night stay. This, after I'd already paid in full through Travelocity. Despite a few email exchanges, I have yet to resolve the issue.
Comment from Hotel Management
Jan 1, 2016 by Lisa, Hotel Management
Hello Thank you for your feedback. We were sorry to read your experience was not what you expected. As we are unable to reach you based on your anonymous review, we hope you will reach out to us to resolve your billing issues. Our sincerest apology for your frustration. Warm regards, The Staff of Ace Hotel New York
5 out of 5
Recommended
for Everyone
by A traveler

Amazing hotel close to subways and Empire State Bu

Posted Dec 22, 2015
The Ace hotel is a great hotel with friendly staff, great decor and stumps coffee right downstairs! I will never stay anywhere else in NYC!
Comment from Hotel Management
Dec 23, 2015 by Lisa, Hotel Management
"I will never stay anywhere else in NYC!" We could not wish for a greater compliment. Thank you for your lovely feedback. We were so happy to read you enjoyed your stay. See you soon, Your Friends at Ace Hotel New York
5 out of 5
Recommended
for Business Travelers
by David from Toronto

Great staff, great scene

Posted Nov 10, 2015 on Hotels
Staff was great helping me retrieve an item I left behind. They went above and beyond and left me with a great impression!
Comment from Hotel Management
Jan 16, 2016 by Lisa, Hotel Management
Thank you so much, David! Your feedback is so important to us and we are so happy to read your item was retrieved and a great impression made. We look forward to seeing you again. xoxo, The Staff of Ace Hotel New York
4 out of 5
Recommended
for Everyone
by A traveler from boston

The only thing it's that the room was noisy :-(

Posted Nov 9, 2015 on Expedia
Love the location, the staff and the amenities, the hotel is clean and beautiful everything works perfect!
Comment from Hotel Management
Nov 18, 2015 by Lisa, Hotel Management
Thank you for your lovely comments, Mercedes. Please come see us again soon! xoxo, The Staff of Ace Hotel New York
4 out of 5
Recommended
for Everyone
by A traveler

ACE stay

Posted Nov 9, 2015 on Expedia
Cons: There's always room to do better. Small things like TV functioning better, shower not draining fast enough are examples.
I think where you chose to stay is a matter of your own personal taste. I need good food, good coffee, clean rooms and bathrooms wherever I stay. The Ace Hotel provides me with all of these at a high level. That's why I always stay there when I go to New York for business.
Comment from Hotel Management
Nov 10, 2015 by lisa, Hotel Management
Hello! Thank you for your valuable comments. We were very sorry to read you had issues with your tv and drain. Our staff is on hand 24/7 to assist you and we hope this was handled quickly and efficiently. We are very sorry for the inconvenience and hope to see you again soon. Warmest regards, Ace Hotel Staff
4 out of 5
Recommended
for Everyone
by A traveler

NYスタイルのアパートモチーフのホテル

Posted Nov 9, 2015 on Expedia
NYのアパートに泊まっている感覚がとても良かったです。 おしゃれでグッズも凝っておりバスローブを買ってしまいました! 値段は高めで部屋は狭かったですが タイムズスクエアが近く、全体的に交通の便が良かったホテルです。
5 out of 5
Recommended
for Couples
by Maria from Stockholm

Awesome hotel!

Posted Nov 9, 2015 on Hotels
Loved ace hotel! Good location, very hip hotel with laid back and helpful staff. Loved the feel of the lobby
Comment from Hotel Management
Jan 16, 2016 by Lisa, Hotel Management
Thank you so much for your kind comments, Maria. We are delighted to read you enjoyed your stay and hope your next visit will be soon. xoxo, Your Friends at Ace Hotel New York
4 out of 5
Recommended
for Getaway With Friends
by Krysta

This traveler left a rating score only Posted Nov 6, 2015 on Hotels
1 out of 5
Recommended
for Business Travelers
by Cathleen from New York

Ace Hotel -New York City

Posted Nov 5, 2015 on Hotels
My room looked liked I was in prison. In my entire life ,and I have traveled the world both for business and pleasure. I have never been in a hotel and slept in a bunk bed. Description referenced twin beds . Did not think this was literally a bunk bed and do not understand why anyone would want to sleep in a bunk bed at a adult hotel???
Comment from Hotel Management
Jan 9, 2016 by Jessica, Hotel Management
Hi Cathleen, We sincerely apologize for your poor experience during your recent stay. We were very sorry to read that the room did not fit your needs. We have seven room types and are sure that if you do stay with us again, we can find a room that works perfectly for you. Sincerely, The Staff of Ace Hotel New York
3 out of 5
Recommended
for Business Travelers
by A traveler

멋지지만 편하지는 않은 호텔

Posted Nov 5, 2015 on Expedia
Pros: 전반적으로 새로운 컨셉을 지향하는 디자인 부티크 호텔
Cons: 여행자의 니즈가 좀 더 세심하게 반영되길 바람. 예를 들어 다양한 휴대기기를 충전할 수 있도록 콘센트의 개수를 늘릴 필요가 있으며, 침실 면적에 비해 샤워실과 화장실이 비효율적으로 넓다. 이층으로 구성된 침대는 윗사람이 조금만 움직여도 아랫사람이 소음으로 잠을 깬다.
Location: 위치는 뉴욕 중심가에 도보로 연결되어 매우 편리하였음.
모든 공간이 섬세하게 디자인된 멋진 호텔이었지만 객실 인테리어 레이아웃은 비효율적으로 설계되어 불편했다. 특히 샤워공간과 세면 공간 디자인이 엉성하고 불편한 것, 전기 콘센트의 개수가 매우 부족한 것 등으로 미루어 보아 아마 이곳의 인테리어 설계자는 호텔 디자인의 경험이 부족한 것으로 보인다. 물론 전체적인 디자인 컨셉은 킨포크스러움의 극치를 보여주어 훌륭하다. 하루밤 새로운 공간을 경험하는 것으로는 적극 추천하나 여러밤을 이 곳에서 보낼 것이라면 좀 망설여 질 것 같다.