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4.8 out of 5

"The Copeland Tower Suites is a newly-renovated hotel in Metairie, a close-in suburb of New Orleans. Located adjacent to busy Lakeside Center shopping ... " More

By a verified traveler on Tue 04 Feb 2020

Hotel Description

3-star guestrooms with kitchens

In Metairie

Within a 10-minute walk of the hotel, you'll find Metairie Business District and Lakeside Shopping Center. Clearview Mall and Tulane Lakeside Hospital for Women and Children are also within 3 miles (5 km).

Renovated in 2015

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Kitchens, LED TVs

Featuring conveniences like sofa beds and living rooms, the 95 guestrooms also offer kitchens and LED TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$102* Per night/room Dec 1 - Dec 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Copeland Tower Suites, Ascend Hotel Collection ratings based on 8 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Copeland Tower Suites, Ascend Hotel Collection

Everyone (4) Couples (2) Family (3)
5 out of 5
The Copeland Tower Suites is a newly-renovated hotel in Metairie, a close-in suburb of New Orleans. Located adjacent to busy Lakeside Center shopping mall, the Copeland Tower is easy to find. Don't let the 1960's exterior of the hotel put you off! The inside of the Copeland Tower is brand-new! The suites are three full-sized rooms: kitchen, living room and master bedroom/bath combo. Elegant design, great furniture, spotlessly clean, very quiet, sumptuouse breakfast included. Professional front-desk staff, free parking on-site. After a busy day in NOLA, the perfect hotel to come home to!

Posted by , from Williamsburg, Virginia on Feb 4, 2020

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Comment from Hotel Management

Feb 5, 2020 by JMM

Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5 out of 5
Great staff, very friendly and a very spacious suite. I will be back.

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 12, 2019 by JMM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4 out of 5

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 12, 2019 by JMM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4 out of 5

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 3, 2019 by JMM

Thank you for taking the time to review your recent stay with us. My staff and I appreciate your feedback as we strive daily to provide exceptional customer service to all of our guests.

5 out of 5
The suites are spacious, comfortable and beautifully decorated. I’m very pleased every time I stay.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Sep 21, 2019 by JMM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5 out of 5
It was bigger room then expected and it had all the was amenities.

Posted by on Jul 15, 2019

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5 out of 5

Posted by on May 4, 2019

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Comment from Hotel Management

May 9, 2019 by JMM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5 out of 5
This hotel was amazing! The rooms were extremely clean, location was awesome, staff friendly. I have 3 teens and needed the space while we were in town for a gym meet downtown, the room was huge with a kitchen and we never felt cramped. I have stayed downtown before and will undoubtedly stay at this location and hotel again while visiting New Orleans.

Posted by on Jan 20, 2019

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Comment from Hotel Management

Feb 5, 2019 by JMM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

About the Copeland Tower Suites, Ascend Hotel Collection

Location 2601 Severn Avenue, Building B, Metairie, LA 70002

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Sunday, Friday, and Saturday:

  • Outdoor pool

Property Features

Copeland Tower Suites, Ascend Hotel Collection offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. The business-friendly Copeland Tower Suites, Ascend Hotel Collection also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free. A complete renovation of Copeland Tower Suites, Ascend Hotel Collection was completed in March 2015. This 3-star Metairie hotel is smoke free.

  • 1 building
  • 95 guestrooms or units
  • 17 levels
  • Built in 1974
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (14 km / 8.7 mi)
  • Parking: Free self parking

Room Amenities

Copeland Tower Suites, Ascend Hotel Collection offers 95 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate living rooms and are furnished with double sofa beds. Accommodations at this 3-star hotel have kitchens. Bathrooms include showers and hair dryers. 32-inch LED televisions come with cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchen
  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Copeland Tower Suites, Ascend Hotel Collection has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copeland Tower Suites Hotel Metairie
  • Copeland Tower Suites Hotel
  • Copeland Tower Suites Metairie
  • Copeland Tower Suites
  • Copeland Tower Suites, Ascend Hotel Collection Hotel
  • Copeland Tower Suites, Ascend Hotel Collection Metairie
  • Copeland Tower Suites an Ascend Hotel Collection Member
  • Copeland Tower Suites, Ascend Hotel Collection Hotel Metairie

You should know

  • The seasonal pool will open in March and close in October.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.