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"The staff was amazing and very helpful, if the goal is to go to the Vatican it’s a great location, a bit far from the rest but easy to commute"

"Excellent location. Friendly staff."

"Nada "

"Our family of 3, 2 adults and 1 teenager, enjoyed our stay at Condotti Boutique Hotel. The check in process was easy and the staff walked us from the main building around the corner to our building and ensured we were well settled into our room. The room itself was well equipped, modern and spacious for our 4 night stay. The location of the hotel was great, it was a quick walk to the station which was only 3 stops to Roma Termini and 3 stops the other way to the Vatican. The Spanish Steps were at the end of the street (close to the station) and the Trevi Fountain was a 10 minute walk. Many restaurants and supermarkets were within close proximity. Would highly recommend. "

"Safe neighborhood, good restaurants and attractions, quiet 👍"

"We had a very bad experience at HU Roma. Due to a simple booking mistake, we had reserved one night less than intended. However, the way this was handled was extremely poor. When we returned at around 9PM, all of our belongings had already been removed from our room & placed in storage without proper notice. We received no email communication at all, which would have been the most reliable way to reach us as travelers. The staff mentioned they tried calling, but we had no missed calls. Without clear communication, it felt like we were abruptly evicted rather than assisted. We were then left to sort through our belongings outside in one of their tent gazebos for about 30 minutes, which was both stressful and uncomfortable. My wife also lost personal items which were probably thrown out during the process After all this, the staff eventually came back & said a larger room had become available. Unfortunately, by that time we had already been forced to look for another hotel and had secured alternative accommodation due to the uncertainty and lack of support earlier. We were ready and willing to pay for an additional night from the start, but no effort was made to properly coordinate or assist us in a timely manner. The situation could have easily been handled with basic communication and guest support. Mistakes can happen, but the way this was managed caused unnecessary stress and inconvenience. I would not recommend staying here based on this experience."