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4.3 out of 5

"Very clean. The bed was very comfortable. " More

By a verified traveler on Wed 18 Jan 2023

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Hotel Description

3-star hotel near Music City Center

Downtown Nashville stay

Within a 10-minute walk of this Downtown Nashville hotel, you'll find Music City Center and Country Music Hall of Fame and Museum. Bridgestone Arena and Ascend Amphitheater are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and free buffet breakfast.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$174* Per night/room Feb 5 - Feb 6

Studio Suite (2 Queen Beds and 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Accessible (With Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed with Sofa bed, Accessible (With Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt House Nashville Downtown/Convention Center ratings based on 38 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt House Nashville Downtown/Convention Center

Everyone (14) Couples (8) Family (15)
5 out of 5
Very clean. The bed was very comfortable.

Posted by on Jan 18, 2023

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Comment from Hotel Management

Jan 18, 2023 by Customer Service

Thank you for the wonderful review, Julia!It's outstanding your time at Hyatt House Nashville Downtown/Convention Center was so fantastic! We're thrilled you enjoyed our comfortable beds so much. We strive for excellence and your praise for our clean accommodations lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you!

4 out of 5
Nice people. Very clean.

Posted by on Dec 24, 2022

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Comment from Hotel Management

Dec 26, 2022 by Customer Service

Thank you for sharing, Krista!We're delighted to hear that you had a wonderful experience at Hyatt House Nashville Downtown/Convention Center! We're so glad you enjoyed our kind staff and clean accommodations. We strive to provide our guests with the best possible experience, so this is great to hear.We'd love to share an even more fantastic visit with you in the future.

4 out of 5
Loved the Hyatt House! Was able to walk from there to all the places we wanted to go. And the parking was very convenient! Will be back in the future!

Posted by on Dec 19, 2022

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Comment from Hotel Management

Dec 19, 2022 by Customer Service

Thank you for the wonderful review, Gary!It's outstanding your time at Hyatt House Nashville Downtown/Convention Center was so fantastic! We're thrilled you enjoyed our convenient parking so much. We strive for excellence and your praise for our ideal location lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you!

5 out of 5
Timely, efficient, friendly service

Posted by on Nov 15, 2022

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Comment from Hotel Management

Nov 15, 2022 by Customer Service

Thank you for the excellent rating, Michael!We're so glad that you've enjoyed your stay at Hyatt House Nashville Downtown/Convention Center so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our staff.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.

5 out of 5

Posted by on Oct 29, 2022

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5 out of 5
Beautiful. Exceptionally quiet for a Friday night. Very clean throughout the hotel.

Posted by on Oct 29, 2022

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1 out of 5
Our a/c wouldnt go below 75, refrigerator took a day and a half to start cooling and the entrance door in our room was hard to close and open

Posted by , from MORRISTOWN on Sep 12, 2022

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Comment from Hotel Management

Sep 12, 2022 by Customer Service

We appreciate the feedback, Ronald.We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

5 out of 5
Liked the location and the convenience to entertainment facilities.

Posted by on Aug 28, 2022

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Comment from Hotel Management

Aug 29, 2022 by Customer Service

Thank you for this lovely review, Cary!We're thrilled to know you had such a wonderful experience at Hyatt House Nashville Downtown SoBro. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

4 out of 5
Clean and great stay

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jun 28, 2022 by Terry

Thank you for completing the Guest Survey regarding your recent stay at our hotel. Thank you for your kind words and praises. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. Best regards, Terry Craig Front Office Manager Hyatt House Nashville Downtown (SOBRO)

5 out of 5

Posted by on Jun 2, 2022

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About the Hyatt House Nashville Downtown/Convention Center

Location 535 Rep. John Lewis Way S, Nashville, TN 37203

Property Features

Hyatt House Nashville Downtown/Convention Center offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1089 square feet (101 square meters) and includes conference space. The business-friendly Hyatt House Nashville Downtown/Convention Center also features coffee/tea in a common area, laundry facilities, and express check-out. Parking is available for a fee. This 3-star Nashville hotel is smoke free.

  • 217 guestrooms or units
  • 1089 sq ft of conference space
  • 101 sq m of conference space
  • Built in 2019
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Nashville Riverfront Station (1.2 km / 0.7 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hyatt House Nashville Downtown/Convention Center offers 217 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. 42-inch Smart televisions come with cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Smart television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.

H Bar - Onsite bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per week
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert) and Ecolab (3rd party expert - Global).

  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 39.00 per day
  • Pet fee: USD 75.00 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt House Nashville Downtown Sobro
  • Hyatt House Nashville Downtown/Convention Center Hotel
  • Hyatt House Nashville Downtown/Convention Center Nashville
  • Hyatt House Nashville Downtown/Convention Center Hotel Nashville

You should know

  • Up to 2 children 18 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.