When we got there, the lockbox was open with no key inside. We called the owner, but the number provided was not in service. When we texted, he had us stay in a different (smaller) unit in the same building, and so many things were broken. The door's lock was even broken! The TV's didn't work, the bedframe was broken, and there was an AC unit in a window blocking the fire escape (improperly installed and packed in with plastic bags, in the middle of December in New Hampshire). Luckily, the staff of VRBO helped me cancel and refund my stay, and we were close enough to home that we just drove home.