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4.7 out of 5

"The Hilton Nairobi was extremely accommodating. It felt very safe and the staff went out of their way to make us feel welcome. The staff gladly helped ... " More

By went2kenya, from Madison, WI on Tue 08 Feb 2011

Hotel Description

4-star spa hotel near University of Nairobi

City center retreat

Your stay at this Central Business District hotel places you within 3 miles (5 km) of University of Nairobi and Yaya Centre. National Archives and City Hall are also within half a mile (1 km).

Dining options, 2 bars/lounges

This hotel features 5 restaurants, an outdoor pool, and a health club. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free valet parking.

Sofa beds, WiFi

Featuring conveniences like sofa beds and coffee/tea makers, the 287 guestrooms also offer 24-hour room service and LED TVs with satellite channels. Other amenities include WiFi, wired Internet, and minibars.

Room, 1 Queen Bed (with Working Desk)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86* Per night/room Sep 27 - Sep 28

Twin Hilton Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Business Lounge Access, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed (with Working Desk)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds, Business Lounge Access, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Hilton Nairobi ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Hilton Nairobi

5 out of 5

The staff went above and beyond to help make my trip excellent

Pros: Free breakfast, Close restaurants, Quiet, friendly staff
The Hilton Nairobi was extremely accommodating. It felt very safe and the staff went out of their way to make us feel welcome. The staff gladly helped us arrange trips to nearby tourist attractions and were so polite and friendly. The free breakfast was wonderful. In addition to a huge buffet of fresh fruit and hot dishes, omelets can be made to order. The area surrounding the hotel was nice as well. I would definitely stay at the Hilton Nairobi again! The only con was that even though wireless internet was said to be free, a card is needed from the front desk in order to access it and only the first 30 minutes are free.

Posted by , from Madison, WI on Feb 8, 2011

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5 out of 5

Very nice hotel in the city center, all for a reasonable price

Pros: Close restaurants, Quiet
Everything about my stay at the Hilton Nairobi was excellent. This is the only place that I will stay when I visit Nairobi.

Posted by , from Pennsylvania on Feb 3, 2011

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4 out of 5

A Reasonable Hotel

This is an okay hotel, nothing special about the rooms, but reasonably secure and the restaurants served excellent food. But none of it comes cheap! The plumbing could use some help, especially the shower which alternated between scalding and freezing without adjustments on my part.

Posted by on Jul 6, 2007

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Property Features

Hilton Nairobi offers its guests an outdoor pool, a health club, and a sauna. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. Spa services, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hilton Nairobi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Nairobi hotel.

  • 287 guestrooms or units
  • 17 levels
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1969
  • Bar by the pool
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking , Free valet parking

Transport

  • Airport: Jomo Kenyatta Intl. Airport (NBO) (17 km / 10.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Nairobi offers 287 air-conditioned accommodations with minibars and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Nairobi hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Travellers Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.

Sale E Pepe Restaurant - This restaurant serves dinner only.

Pool Garden Restaurant - This restaurant serves lunch only.

Cafe American - This café serves breakfast, lunch, and dinner.

Jockey Pub - This pub serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 4
  • Thai massage
  • Reflexology
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KES 4000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 2800 per person (approximately)
  • Fee for in-room wireless Internet: KES 20 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: KES 20 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: KES 12 per day (rates may vary)
  • Airport shuttle fee: KES 2500 per person (roundtrip)
  • Rollaway bed fee: KES 4000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Nairobi
  • Hilton Nairobi
  • Nairobi Hilton
  • Hilton International Nairobi
  • Hilton Nairobi Hotel Nairobi
  • Nairobi Hilton International
  • Hilton Nairobi Hotel
  • Hilton Nairobi Hotel
  • Hilton Nairobi Nairobi
  • Hilton Nairobi Hotel Nairobi

You should know

  • Hilton Nairobi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.