See all properties

Shangri-La Barr Al Jissah, Muscat

5.0 star property
5-star beachfront resort with 2 outdoor pools

Choose dates to view prices

Photo gallery for Shangri-La Barr Al Jissah, Muscat

2 outdoor pools, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
Creator video - submitted by Stephen Parry Valentine
Suite, 2 Twin Beds (Al Bandar) | View from room
2 outdoor pools, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
Barr Al Jissah, Po Box 644, Muscat, 100
  • Qantab Beach
    ‪10 min drive‬
  • Al-Bustan Palace
    ‪18 min drive‬
  • Muttrah Souq
    ‪23 min drive‬
  • Muscat (MCT-Muscat Intl.)
    ‪45 min drive‬

Room options

View all photos for Al Waha Superior, Twin Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Al Waha Superior, Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Al Waha Superior, Room, 2 Twin Beds, Sea View

Premium bedding, minibar, in-room safe, desk

Al Waha Superior, Room, 2 Twin Beds, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Al Bandar Deluxe, Room, 2 Twin Beds, Sea View

Premium bedding, minibar, in-room safe, desk

Al Bandar Deluxe, Room, 2 Twin Beds, Sea View

  • 409 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Al Bandar Deluxe, Room, 2 Twin Beds

Al Bandar Deluxe, Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Al Bandar Deluxe, Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Al Waha)

Suite, 1 Bedroom (Al Waha) | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom (Al Waha)

  • 732 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Al Bandar Deluxe, Room, 1 King Bed, Sea View

Premium bedding, minibar, in-room safe, desk

Al Bandar Deluxe, Room, 1 King Bed, Sea View

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Al Bandar Deluxe, Room, 1 King Bed

Al Bandar Deluxe, Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Al Bandar Deluxe, Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Al Bandar)

Premier Room, 1 King Bed (Al Bandar) | Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (Al Bandar)

  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Sea View (Al Waha)

Executive Room, 1 King Bed, Sea View (Al Waha) | Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Sea View (Al Waha)

  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (Al Waha)

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms (Al Waha)

8.8 out of 10
Excellent
(6 reviews)
  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Al Waha Superior, Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Al Waha Superior, Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Al Waha Superior, Room, 1 King Bed, Sea View

Premium bedding, minibar, in-room safe, desk

Al Waha Superior, Room, 1 King Bed, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Terrace (Al Bandar)

2 outdoor pools, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers

Room, 2 Twin Beds, Terrace (Al Bandar)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Terrace (Al Bandar)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Terrace (Al Bandar)

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Al Bandar)

Suite, 1 King Bed (Al Bandar) | Living area | TV, table tennis

Suite, 1 King Bed (Al Bandar)

  • 818 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Yoga

Jumeirah Muscat Bay

Muscat
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.9 out of 5, Exceptional, 142 reviews
The price is $272
$238 nightly
$272 total
Total includes taxes and fees
Jul 9 - Jul 10
Jumeirah Muscat Bay

About the neighborhood

Muscat

Beachside getaway.Your stay at this Barr Al Jissah resort places you within 6 miles (10 km) of Qantab Beach and Al-Bustan Roundabout. Also within 9 miles (15 km) are Al-Bustan Palace and Marina Bandar Al Rowdha.
View more Resorts in MuscatOpens in a new window

What's nearby

  • Qantab Beach - 10 min drive - 5.0 miles
  • Al-Bustan Palace - 18 min drive - 7.9 miles
  • Muttrah Souq - 23 min drive - 12.7 miles
  • Al Alam Palace - 24 min drive - 11.8 miles
  • Muttrah Corniche - 26 min drive - 12.9 miles

Getting around

  • Muscat Intl. Airport (MCT) - 42 min drive

Restaurants

  • ‪Karak Tea - ‬15 min drive
  • ‪Sultan's Burger - ‬14 min drive
  • ‪Zuka Restaurant & Pool Bar - ‬6 min drive
  • ‪The Atrium Tea Lounge - ‬15 min drive
  • ‪breakfast@Samba - ‬10 min walk

About this property

Shangri-La Barr Al Jissah, Muscat

5-star beachfront resort with 2 outdoor pools
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Shangri-La Barr Al Jissah, Muscat you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a health club. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

  • 460 guestrooms or units
  • 4 levels
  • 2 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Supervised childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Coffee shop
Shangri-La Barr Al Jissah, Muscat offers 460 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. This Muscat resort provides complimentary wireless Internet access. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include complimentary bottled water and hair dryers. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.
Chi, The Spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, Azerbaijani, English, Filipino, French, German, Hindi, Indonesian, Italian, Russian, Spanish, Thai, Turkish

Similar properties

Aerial view

Al Bustan Palace, a Ritz-Carlton Hotel

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, 378 reviews
$295 nightly
The price is $336
Jun 25 - Jun 26
Total includes taxes and fees
Al Bustan Palace, a Ritz-Carlton Hotel

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: OMR 14 per person
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Art gallery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Library
  • Mini golf
  • Outdoor pool (guest access)
  • Paddleboard
  • Pilates classes
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping mall
  • Steam room
  • Table tennis
  • Tennis lessons
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • TV

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Tarassud+ mobile app before check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests age 18 and older are required to download the Tarassud+ app to their smartphone or tablet. The app must be presented at check-in along with photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for OMR 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: OMR 80
  • New Year's Eve (December 31) Gala Dinner per child: OMR 40 (from 6 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately OMR 14 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: OMR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up.

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Al Jissah Resort
Barr Al Jissah Resort
Jissah
Shangri-La's Barr Al Jissah
Shangri-La's Barr Al Jissah Muscat
Shangri-La's Barr Al Jissah Resort
Shangri-La's Barr Al Jissah Resort Muscat
Shangri-La Barr Al Jissah Resort Muscat
Shangri-La Barr Al Jissah Resort
Shangri-La Barr Al Jissah Muscat
Shangri-La Barr Al Jissah
Shangri La Barr Al Jissah Resort Spa
Shangri La's Barr Al Jissah Resort Spa
Shangri Barr Al Jissah, Muscat
Shangri La Barr Al Jissah Resort Spa
Shangri-La Barr Al Jissah, Muscat Resort
Shangri-La Barr Al Jissah, Muscat Muscat
Shangri-La Barr Al Jissah, Muscat Resort Muscat

Frequently asked questions

How close is Shangri-La Barr Al Jissah, Muscat to the airport?

Shangri-La Barr Al Jissah, Muscat is 28.5 mi (42-min drive) away from the Muscat Intl. Airport (MCT) airport, the closest popular airport to the property.

How much does it cost to stay at Shangri-La Barr Al Jissah, Muscat?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Shangri-La Barr Al Jissah, Muscat on Jul 12, 2025 start from $189.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Shangri-La Barr Al Jissah, Muscat have an airport shuttle?

Airport shuttle services are not available at Shangri-La Barr Al Jissah, Muscat.

How close is Shangri-La Barr Al Jissah, Muscat to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Shangri-La Barr Al Jissah, Muscat offer free breakfast?

Free breakfast isn’t provided at Shangri-La Barr Al Jissah, Muscat, but buffet breakfast is offered for a fee of OMR 14 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Shangri-La Barr Al Jissah, Muscat?

No, there is no casino at this resort.

What time is check-in at Shangri-La Barr Al Jissah, Muscat?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Shangri-La Barr Al Jissah, Muscat?

This resort offers free self parking and valet parking.

Does Shangri-La Barr Al Jissah, Muscat have a pool?

Shangri-La Barr Al Jissah, Muscat features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 6:00 AM to 7:00 PM.

Does Shangri-La Barr Al Jissah, Muscat have a restaurant?

Yes, there are 8 restaurants on site.

Does Shangri-La Barr Al Jissah, Muscat have a spa?

Pamper yourself with a day at Chi, The Spa, where you can enjoy body wraps, massages, and reflexology.

How close is Shangri-La Barr Al Jissah, Muscat to downtown Muscat?

Shangri-La Barr Al Jissah, Muscat is 17.7 mi away from Muscat.

Shangri-La Barr Al Jissah, Muscat Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 62 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Stayed 2 nights in Mar 2025

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Stayed 1 night in Feb 2025

4/10 Poor

Henrique

Disliked: Staff & service, property conditions & facilities
There are 3 different hotels within the property. Didn’t realize it at booking. Not a 5 star hotel.
Stayed 2 nights in Jan 2025

4/10 Poor

Melissa

Stayed 4 nights in Jan 2025

6/10 Okay

Nicole E

Traveled with family and small children, Traveled with family
Liked: Cleanliness
This hotel has a spectacular location but feels a little dated and tired. The rooms are comfortable but need a remodel to keep up with the rest of the UAE luxury experince. The food is ok but fairly mid for what you pay (the prices are very high, feels like airport rules as there are no other choices nearby) the amenities eg gym, tennis courts, pool and lazy river are great. I think the kids club needs a revamp, feel more like babysitting vs a kids club experience. I would have loved it to have more of an Oman vibe, felt like any hotel around the world. I do think any luxury hotel brand that comes from the UAE will outpace this place very quickly if they dont update. I strongly recommend getting a cab to Oman Mall, great shopping and food choices. Snow Oman was a must do experience, especially to have dinner with the penguins, it was a highlight of the whole trip. Would visit Oman again but maybe find a different luxury hotel next time.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay in Shangri-La

Weather was great for December. Staff was super nice. Location is excellent. Good snorkeling and other water sports.
Stayed 7 nights in Dec 2024

6/10 Okay

Lisa

Stayed 4 nights in Aug 2024

10/10 Excellent

Marion

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Great stay.

Had a great stay here. Staff was helpful and friendly and the breakfast buffet was lovely.
Stayed 4 nights in Aug 2024

8/10 Good

Ghaith

Stayed 2 nights in Aug 2024

10/10 Excellent

Rajinder

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was amazing with the best staff ever, every attention to detail was catered. However it did get boring only eating in the same restaurant every night. There were no evening activities on offer so be prepared for many early nights. On the upside - the gym and spa is fantastic.
Stayed 7 nights in Jul 2024

10/10 Excellent

Lonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

We loved it!! The staff was amazing, food was great and the room was very nice
Stayed 2 nights in Jul 2024

10/10 Excellent

Jaewoong

Stayed 1 night in Jun 2024

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, loved it
Stayed 1 night in May 2024

10/10 Excellent

karthik

Stayed 2 nights in May 2024

10/10 Excellent

Alya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a stunningly beautiful hotel with the best service I’ve ever received. An unforgettable experience. Worth every penny since you get a lot. I will be back and also will be telling all my friends about the Al Husn.
Stayed 2 nights in May 2024

10/10 Excellent

Wafa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was really nice I had an issue regarding the return of my security deposit, it took a whole month
Stayed 3 nights in Jan 2024

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tran Khanh

Stayed 2 nights in Apr 2024

10/10 Excellent

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Attentive staff. Highly recommend!
Stayed 7 nights in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed myself. The complex is amazing. The food is always good. One problem. The flies n the mosquitoes were very bad. I had to get an allergy injection from the onsite clinic after the normal allergy meds didn’t help the pain swelling n itching. So if you come to this property make sure you bring mosquito repellent and allergy medications.
Stayed 5 nights in Mar 2024

4/10 Poor

Brian

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

HOTEL DOES NOT HONOR ONEKEY BENEFITS

I booked a trip here recently and was entitled to a free room upgrade and food/beverage credit as promised by hotels.com. Neither were honored at check in or in subsequent follow up (not sure if this is the hotel or hotel.com's fault), but it is all the more egregious because I was aggressively "upsold" to a bigger room for a fee upon check-in, so clearly the upgrade was available. The good: Most of the staff very polite and friendly. The dining options were good and varied. The outdoor features of the property are generally well maintained. The price is reasonable, but just know this is in no way a 5-star resort, perhaps 3-4. The ugly: While the (paid-for upgraded) room was spacious, it was SEVERELY dated and not worthy of the Shangri-La brand. The couches and chairs showed many signs of scratches and wear. There were no updated plug-in connections for USB, etc. that you will now commonly find at lesser quality properties.
Stayed 3 nights in Mar 2024

8/10 Good

Abdullah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Mar 2024

6/10 Okay

Neel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property location and clean rooms sadly the VIP perk of the room upgrade was not honoured . Bait al Bahar seafood was was absolutely outstanding on two occasions
Stayed 3 nights in Feb 2024