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"The room was cold it took a long time to warm up . No slippers and bathrobes in the room " More

By a verified traveler on Tue 03 Dec 2019

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Hotel Description

4-star family-friendly aparthotel near Complexe Desjardins, connected to a shopping center

Central Montreal getaway

With a stay at this Downtown Montreal aparthotel, you'll be steps from Complexe Desjardins and Museum of Contemporary Art. Sainte-Catherine Street and Place des Arts are also within half a mile (1 km).

Business services

This aparthotel features an indoor pool, a 24-hour gym, and a restaurant. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Free WiFi, comfy beds

The 595 soundproofed apartments offer free WiFi and comfy beds. Refrigerators and coffee/tea makers provide the conveniences of home, and other amenities include room service and cable TV. Housekeeping is available on request.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$187* Per night/room Oct 10 - Oct 11

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Vice Presidential)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Montreal ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Montreal

Everyone (3) Family (3)
4 out of 5

Posted by , from TORONTO on May 8, 2022

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3 out of 5
The room was cold it took a long time to warm up . No slippers and bathrobes in the room

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 12, 2019 by grhilton

Thank you for taking the time to share your feedback. I am sorry the room was cold. We willl ensure the standard room temperature of 22 degrees is observed by the housekeeping staff. Please note that slippers and bathrobes are provided on the Executive floors only.

5 out of 5
Location was very good and cinvenient to stores. Didnt really require getting in the rain

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 10, 2019 by grhilton

Thank you for taking the time to share your feedback. I am delighted you enjoyed your stay with us. We hope to have the pleasure of welcoming you again soon!

5 out of 5

Posted by on Aug 12, 2019

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5 out of 5
Great location for exploring on foot. In the evening, outdoor entertainment and activities are right there. Don't skip Chocolat Favorits for the best dipped soft serve ice cream right around the corner. Nothing not to like!

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 31, 2019 by ginetter

Thank you for taking the time to share your experience and for the perfect score!, it means a lot to us. I am delighted to see that you enjoyed your stay with us and Chocolats Favoris! We look forward to welcoming you back soon.

1 out of 5
Although the lady at the front desk was super polite and tried her best to accommodate me I had to change room twice - once for noisy AC unit and the second time because the bathroom was obviously not cleaned properly (hair, smudges, ever urine) in spite of Lysol stickers everywhere. The third room they put me in yet AGAIN had a dirty bathroom but I didn't want to be a pain in the rear and went along with this. Sorry, I don't consider myself to be a difficult customer but I can't recommend this hotel.

Posted by , from Mississauga, ON on Sep 10, 2020

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Comment from Hotel Management

Sep 19, 2020 by Katy A

Thank you for taking the time to write a review and for staying with us recently. We take great pride in providing great guest service and especially clean rooms, and we regret that we missed the mark on this occasion. Please allow us the opportunity to make it right by you. You may reach out to me or one of our guest experience associate at 514-285-1450 ext 2289. We look forward to hearing from you soon.

About the DoubleTree by Hilton Montreal

Location 1255 Jeanne-Mance, Montreal, QC H5B1E5

Renovations + Closures

The following facilities or services will be unavailable from October 11 2022 to October 26 2022 (dates subject to change):

  • Swimming pool

Property Features

DoubleTree by Hilton Montreal offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and coworking spaces. Event space at this aparthotel measures 37700 square feet (3502 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly DoubleTree by Hilton Montreal. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Montreal aparthotel is smoke free.

  • 1 building
  • 595 guestrooms or units
  • 20 levels
  • 37700 sq ft of conference space
  • 3502 sq m of conference space
  • Built in 1976
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Montreal Central Station (1.6 km / 1 mi)
  • Metro station: Place des Arts Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Montreal offers 595 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Montreal aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Bivouac - This restaurant specializes in local cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Hub - This buffet restaurant serves breakfast only. A children's menu is available. Open daily.

Halte par Bivouac - This coffee shop serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and Swedish massages.

  • Deep tissue massage
  • Swedish massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not accept Visa/MasterCard debit cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Due to COVID-19, daily housekeeping and valet parking are not available until further notice.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 65 per accommodation, per stay (maximum CAD 100 per stay)
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 49 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Pets allowed in specific rooms only
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 29 and CAD 29 for adults, CAD 0 and CAD 29 for children (approximately)
  • Covered self parking fee: CAD 32 per night (in/out privileges)
  • Pet fee: CAD 65 per accommodation, per stay (maximum CAD 100 per stay)
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per stay
  • Rollaway bed fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Montreal
  • Hyatt Montreal Regency
  • Hyatt Regency Hotel Montreal
  • DoubleTree Hilton Montreal Hotel
  • Montreal Hyatt
  • Montreal Hyatt Regency
  • Montreal Regency Hyatt
  • Regency Hyatt Montreal
  • Regency Montreal
  • Hyatt Regency Montreal Hotel Montreal
  • Hyatt Regency Montreal Hotel
  • DoubleTree Hilton Montreal
  • Montreal Hyatt Regency
  • Hyatt Montreal
  • DoubleTree by Hilton Montreal Downtown
  • Hyatt Regency Montreal
  • DoubleTree by Hilton Montreal Montreal
  • DoubleTree by Hilton Montreal Aparthotel
  • DoubleTree by Hilton Montreal Aparthotel Montreal

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.