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Crystal Palace Hotel

3.5 star property
3.5-star hotel near Artisan Market

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Photo gallery for Crystal Palace Hotel

Interior
Junior Suite | View from room
Reception
Reception
Junior Suite | 1 bedroom, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Bar
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
AV 18 de Julio 1210, Montevideo, 11100
  • Independence Plaza
    ‪12 min walk‬
  • Solis Theater
    ‪15 min walk‬
  • Puerto de Montevideo
    ‪3 min drive‬
  • Montevideo (MVD-Carrasco Intl.)
    ‪23 min drive‬

Room options

View all photos for Twin Room

Twin Room | 1 bedroom, minibar, in-room safe, desk

Twin Room

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, minibar, in-room safe, desk

Superior Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, desk

Junior Suite

  • 237 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, minibar, in-room safe, desk

Standard Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Triple

Standard Triple | 1 bedroom, minibar, in-room safe, desk

Standard Triple

  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Montevideo

Montevideo Centro stay.Within a 10-minute walk of this Montevideo Centro hotel, you'll find Artisan Market and Contemporary Art Museum. Also, Independence Plaza is within half a mile (1 km) and Solis Theater is within 2 miles (3 km).

What's nearby

  • Independence Plaza - 12 min walk - 0.7 miles
  • Salvo Palace - 12 min walk - 0.7 miles
  • Radisson Victoria Plaza Casino - 12 min walk - 0.7 miles
  • Solis Theater - 15 min walk - 0.8 miles
  • Puerto de Montevideo - 3 min drive - 1.4 miles

Getting around

  • Montevideo Central Station - 5 min drive
  • Carrasco Intl. Airport (MVD) - 40 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Atorrante Café - ‬3 min walk
  • ‪El Fogón - ‬5 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Facal - ‬1 min walk

About this property

Crystal Palace Hotel

3.5-star hotel near Artisan Market
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crystal Palace Hotel. For a fee, parking is available.

This 3.5-star Montevideo hotel is smoke free.

  • 59 guestrooms or units
  • 10 levels
  • Meeting rooms
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crystal Palace Hotel offers 59 air-conditioned accommodations with minibars and safes. 30-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English, Portuguese, Spanish

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Covered self parking on site (USD 12 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 9 for adults and USD 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 30-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crystal Palace Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property from November 15 to the day after Easter: Uruguay value-added tax (10%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 9 for adults and USD 9 for children
  • Covered self parking fee: USD 12 per day
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Crystal Palace Hotel Montevideo
Crystal Palace Montevideo
Crystal Palace Hotel Hotel
Crystal Palace Hotel Montevideo
Crystal Palace Hotel Hotel Montevideo

Frequently asked questions

How close is Crystal Palace Hotel to the airport?

Crystal Palace Hotel is 12.4 mi (40-min drive) away from the Carrasco Intl. Airport (MVD) airport, the closest popular airport to the property.

Does Crystal Palace Hotel have an airport shuttle?

Airport shuttle services are not available at Crystal Palace Hotel.

How close is Crystal Palace Hotel to the beach?

This hotel is 1.5 mi (6-min drive) from Ramirez Beach and 2.7 mi (11-min drive) from Pocitos Beach. Don't forget your sunscreen!

Does Crystal Palace Hotel offer free breakfast?

Free breakfast isn’t provided at Crystal Palace Hotel, but buffet breakfast is offered for a fee of USD 9 for adults and USD 9 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Crystal Palace Hotel?

No, there is no casino at this hotel, but Radisson Victoria Plaza Casino (13-min walk) and Casino Parque Hotel (4-min drive) are nearby.

What time is check-in at Crystal Palace Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Crystal Palace Hotel?

Free parking is not available at this hotel. Self parking is available for USD 12 per day.

Does Crystal Palace Hotel have a pool?

Crystal Palace Hotel does not have a pool.

Does Crystal Palace Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Crystal Palace Hotel have a spa?

There are no spa services available at this hotel.

How close is Crystal Palace Hotel to downtown Montevideo?

Crystal Palace Hotel is 0.6 mi away from Montevideo.

Crystal Palace Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 64 out of 201 reviews
Rating 8 - Good. 95 out of 201 reviews
Rating 6 - Okay. 26 out of 201 reviews
Rating 4 - Poor. 11 out of 201 reviews
Rating 2 - Terrible. 5 out of 201 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to walk to the coast or old town center, or take a bus anywhere else. Staff were very friendly and helpful. The hotel offers a convenient and quick laundry service. The room was comfortable and clean although it was on the smaller side. Breakfast included a variety of food options and was reasonably priced (it was included with some reservations but not mine). Overall I had a great experience.
Stayed 7 nights in Mar 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Badly aged hotel. Disappointed.

We thought it was a 4 star hotel, but in reality, it's like a 2.5 star property. First of all, all the facilities are outdated, with only one elevator working when we stayed. The walls are full of cracks, and they don't even provide a single complimentary water bottles to a customer, which I've never seen in my life in a "4 star" hotel. Being inside this aged hotel is quite depressing as well. The only good thing about this hotel was the centric location, but that's it, quite disppotining experience.
Stayed 1 night in Feb 2023

4/10 Poor

Marcos

Stayed 3 nights in Nov 2022

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort

Great location , horrible staff

The location is great , the value is excellent, rates are probably very low because of the pandemic , all the staff aside from housekeeping, could use a class on “ hospitality business 101 “ there were times I thought I was invisible , they either ignore you , or they are just rude …. Room was ok and for this price I don’t complaint the only problem the bathroom sink didn’t have a p trap and every night had to plug the sink , to avoid sleep with sewer odor …come on a simple cheap fix ….
Stayed 7 nights in Dec 2021

10/10 Excellent

Melvin

Good
Stayed 1 night in Nov 2021

6/10 Okay

Martha, Elmhurst, NY

Traveled with partner
Property looks well kept and clean. However, the room could have a more detailed maintenance.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hallway, main entrance. Large entrance with big sofa and water come down.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location Great Service!

It is a great location walking distance to many museums, the old Montevideo and restaurant. Service was great, Maid derive outstanding. Comfortable bed and pillows. Nice diverse breakfast.
Stayed 2 nights in Oct 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service

They are very helpful at the desk and held our luggage so we could go on an overnight to Colonia. They told us we’re to get a plug so we could plug in our phone and are very pleasant to deal with.
Stayed 1 night in Oct 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service

Breakfast was nice lots of fruit and sweet breads.
Stayed 2 nights in Oct 2018

10/10 Excellent

Monica, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, perfect location, great staff,acceptable breakfast. and good hygiene
Stayed 5 nights in Jul 2018

8/10 Good

asoccecua@hotma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the staff abd services.
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 6 nights in May 2018

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great and friendly . The breakfast buffet was great and offering , eggs, French toast and Mini Pancakes .

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Very Average Hotel

I wouldn't recommend this hotel.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
good location and fairly pricing. breakfast was good
Stayed 1 night in Oct 2017

10/10 Excellent

jorge, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to everything.will go back again

Excellent breakfast buffett. Very friendly staff. They have no problem adding another bed in our room

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort

6/10 Okay

Ed, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and clean but quick shower

shower ran out of water had to hurry and finish like it was on a timer. Also I was running behind and called to get a one hour late checkout at noon and the were going to charge me $30.00

8/10 Good

Not Provided, Cary, NC

Liked: Cleanliness, property conditions & facilities, room comfort

Good centre location, decent price

The Crystal Palace was a in a great location in central Montevideo for walking to the various plazas nearby and just a 25 min walk to the Old City and the Mercado del Puerto. Three of us shared a room so it was tight but doable. Upon entering to check in the front desk staff seemed uninterested in assisting us, and initially provided just 1 room key for three of us which didn't even work. The free breakfast was okay but the area never seemed to be serviced quick enough so there were always tables full of dirty dishes, tables without silverware and napkins, and empty plates on the buffet with no food. Aside from these inconveniences we enjoyed the stay, especially the location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff help with changes in Buenos Aires arrival outstanding