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"The water slide was fun. Dinner at Go-Han was horrible and although there were many open tables at Portofino’s the wait was 30 minutes. Breakfast wa ... " More

By a verified traveler on Mon 16 Sep 2019

Hotel Description

3.5-star beachfront property near Dead End Beach

On the beach

Within 3 miles (5 km) of this property, you'll find Montego Bay Cruise Ship Terminal and Montego Bay Marine Park. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Fairview Shopping Center is within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach scuba diving, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 308 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies, room service, and LCD TVs with cable channels.

Deluxe Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Bay View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Splash Montego Bay – All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Splash Montego Bay – All Inclusive

Everyone (20) Couples (1) Family (5)
4 out of 5

Posted by on Oct 24, 2019

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Comment from Hotel Management

Oct 24, 2019 by Econcierge

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return!

1 out of 5
This property WILL NOT provide you with the rooms you paid for. God forbid you go with any one different or afflicted with special needs. You will be made unwelcome and not given your room. They would prefer you sleep in the lobby. Don't ask travelocity for assistance because they are NO HELP!!!!!!!!!!

Posted by on Sep 22, 2019

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Comment from Hotel Management

Nov 20, 2019 by Econcierge

Thanks for the review! We will address the cons mentioned to improve our services. Have a Sunsational day!

3 out of 5
The water slide was fun. Dinner at Go-Han was horrible and although there were many open tables at Portofino’s the wait was 30 minutes. Breakfast was the best. The bathroom was nice;however, they need to update the tub.

Posted by , from USA on Sep 16, 2019

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Comment from Hotel Management

Sep 16, 2019 by E-concierge

Thanks for the review! We will address the cons mentioned to improve our services. Have a Sunsational day!

5 out of 5
This property was great for my birthday getaway. The staff was very friendly, checking in and out was under 2 minutes, my room was clean. There was plenty to do at the resort. The food was superb and the 24hr cafe was awesome. I miss this place already and hope to be back soon. I had a tremendous time.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Oct 4, 2019 by E-concierge

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return. Have a Sunsational day!

1 out of 5
I will never stay at this resort again. The women that work at this resort are beyond RUDE!! I don't know how they have a job with the attitude that they have. The rooms are outdated and do not look like pictures. My friend called down to have our refrigerator restocked because we were out of everything & the operator continuously hung up on her. The beds are not comfortable & the bathroom lacks ventilation so when you get out to dry off the water from the ceiling is leaking all over you. Our balcony had an ant problem & they kept coming into our room. The beach is also covered with ants. The buffet food was something else. Some of the food was questionable. I seen the fruit at the fruit station covered in gnats & the workers just kept passing by like they didn't see them. The café had mostly sweets everyday & hardly no selection of cold food. I seen people with children that kept going to the adult pool instead of the kids pool. Its an adult pool for a reason. Whats even worse is that my friend told a manager about how rude the women were & he stated that they always get that complaint. So please tell me why they still have jobs with bad customer service skills. I would not recommend this resort at all.

Posted by on Jun 5, 2019

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1 out of 5
That was the worst food ever...all the food taste like microwave very very poor the menu, they sell this hotel as an all inclusive but every time that you go and do anything outside you pay 50 usd or more for 10 min drive in a taxi. the amenities at the hotel wasn't good at all cleaning very bad too. We do not recommend this place at all. Never again. PLEASE DO RUIN YOU VACATION GOING TO SUNSCAPE SPLASH JAMAICA.

Posted by on Jun 4, 2019

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4 out of 5
Beach was not what we expected - 3 out of 10. The buffet was ok - 5 out of 10. Great staff!

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by eConcierge

Thank your feedback and rating of the beach and buffet. We wished you would have enjoyed our beach being surrounded by the Marine Park and will work to improve on the buffet. We are pleased that you were satisfied with the staff and hope you will return for another Jamaican vacation experience at Sunscape Splash Montego Bay. Econcierge

5 out of 5

Posted by on Apr 24, 2019

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Comment from Hotel Management

May 1, 2019 by eConcierge

Thank you for the 5 star rating. eConcierge

2 out of 5
The property is run down , air-conditioners don’t work properly. They ran out of towels every day by 9 to 10 AM . The pools were not the cleanest I think you definitely can get more bang for your buck at a different resort. The beach area wasn’t all that great either. They give you a $200 resort credit but you can’t use it for anything. The only thing it’s good for at the spa is anything that is $150 or more and it’s only $40 per trip. The rest of the $200 can are use towards $10 off of four different bottles of wine . It’s a joke . We bought an excursion dolphin swim. The dolphin swimming was nice but they rushed us and we didn’t get to do any of the other activities there. Such as riding the camel or feeding the other animals . In general everything in the area is extremely overpriced. Be prepared to pay way more than you think. We have stayed at numerous resorts all over the world and this one by far is the least bang for your buck.

Posted by on Apr 22, 2019

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4 out of 5
The staff was amazing. The hotel treated us great. It was our 20 year wedding anniversary and they gave us a complimentary breakfast in bed and 2 bottles of champagne. My only complaints, if I'm keeping it real, are the food options and the beach. The food wasn't very good unless you are lucky enough to eat at the restaurant on the Sunscape Cove side. Sunscape Splash guests aren't allowed over there. Not sure why. So if you are debating on which side to stay on, I'd recommend the Cove side for that reason. The beach is not maintained very well. You can only go out about 10 yards in the water before it turns to seaweed or trash plants. So you barely can go out to waste level. Not sure why the hotel doesn't clean that up so you can enjoy their beach more. Made us go to other beaches. They also don't manage the beach lounge chairs very well. People will go down early and put their towels on the chairs and leave for hours. So there's basically no seating available until way later during the day. They have a policy that they will put your items in the lost and found if 30 minutes unattended, but that was never enforced while we were there. We waited for a couple of hours and saw 40 chairs unattended the whole time and there were only like 20 people in the water, so you knew there's no way they were there. People are very inconsiderate and selfish. But that's probably a problem everywhere. All in all though, we had a really good time and the hotel & staff were great!

Posted by , from Moore, OK (US) on Mar 6, 2019

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About the Sunscape Splash Montego Bay – All Inclusive

Location 1 Sunset Blvd, Montego Bay,

Renovations + Closures

This property is closed from 27 March 2020 to 1 July 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Yoga

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services
  • Gratuities

  • Yoga classes/lessons included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included

Property Features

Sunscape Splash Montego Bay – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sunscape Splash Montego Bay – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 3.5-star Montego Bay property.

  • 308 guestrooms or units
  • 6 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Sunscape Splash Montego Bay – All Inclusive offers 308 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

World Cafe - Onsite buffet restaurant.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Gohan - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Open daily.

Coco Cafe - This café serves light fare only. Open daily.

Barefoot Grill - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.

Room service is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Sunscape Spa. Services include deep-tissue massages, hot stone massages, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Manicures and pedicures
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sunscape Splash Montego Bay – All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.