"I have stayed as several of the AM Resorts all over and this by far was the least favorite of my stays. The hotel was clean and good for the most par ... " More

By a verified traveler on Tue 07 Aug 2018

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Hotel Description

3.5-star beachfront property near Doctor's Cave Beach

On the beach

Within 6 miles (10 km) of this Montego Bay property, you'll find Montego Bay Cruise Ship Terminal and Hip Strip. Doctor's Cave Beach and Montego Bay Marine Park are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Spend a day at the beach scuba diving, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Soaking tubs, WiFi

Boasting deep soaking bathtubs, the 308 guestrooms also offer WiFi and free minibar items. LCD TVs come with cable channels, and other amenities include furnished balconies and coffee/tea makers.

Run of the House

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$315 per night

Deluxe Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Bay View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sunscape Splash Montego Bay - All Inclusive ratings based on 22 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunscape Splash Montego Bay - All Inclusive

Everyone (21) Family (1)
5 out of 5
Great hotel. This was my 4th visit to the property this year. Great staff. Very clean. Nice rooms.

Posted by on Dec 3, 2018

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4 out of 5

Posted by on Oct 16, 2018

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Comment from Hotel Management

Oct 19, 2018 by eConcierge

Thank you for the 4 star rating. Shaudae Brown eConcierge

2 out of 5

Posted by on Oct 7, 2018

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Comment from Hotel Management

Oct 10, 2018 by eConcierge

Good Day, Thank you for the rating and we are sorry that you were not pleased with the services provided. Shaudae Brown eConcierge

2 out of 5
We have stayed at this resort nearly 12 times over the last 13 years. It has gone down in every category. The room wasnt clean, we were a family of 4 and only provided 1 towel and 1 washcloth. We called 3 times and had to go to the front desk to get towels. There was a wait of 1 hour to get beach towels. At the buffet we couldnt get clean plates or cups often. The entertainment, other than fireguy was horrible. The entertainment staff is horrible, they dont offer the activites they list on a daily basis. Please offer the hamster roll daily, there is nothing else done for me he kids. There is noone that enforces the no smoking policy in nonsmoking areas. The pools need to be resurfaced. Long wait for check in and long wait for check out. Long omlette line daily. Move the toaster, patrons cant get to it. The staff seemed miserble and short staffed. We couldnt even get a clean table to sit at the buffet. Coffee seems unavailable during breakfast. The wait staff cant possibly be expected to clean tables and serve guests. It certainly doesnt happen. What does Stephen on the beach do? He certainly doesnt get drinks. Nicole at the front desk is the only reason I didnt cry during our vacation. After many years of traveling to Jamaica and this resort, its a disappointment and that was our last visit to this resort.

Posted by , from Maryland on Sep 6, 2018

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3 out of 5

Disappointed in staff

Pros: Clean
Cons: Staff Friendliness Opening time of bars/restaurants/pools
Location: zip lining was amazing day shopping tour was fun as well
I have stayed as several of the AM Resorts all over and this by far was the least favorite of my stays. The hotel was clean and good for the most part. The food was lacking and the staff was more than unfriendly. There were jelly fish in the water and only one small flag at the far side of the beach. No one would know unless they walked all the way down there. My son got stung and had a severe reaction to the sting. He had to see the doctor at the resort. I was told they accepted credit card but when I went to pay was told the credit card machine was at another resort. I was told I had no other option than to pay cash. Seemed like a total scam to me. The doctor was great but the way the nurse handled the payment was totally sketchy. I felt like I was putting people out at the bars. I didn't feel very welcome and neither did my kids. The food was mediocre and not much selection. My son tried to get some ice cream in a cup rather than a cone and was told cups are not for ice cream. For a kid friendly resort it wasn't very friendly. The beds in the rooms were very tiny and my feet hung off the end. I am only 5'6". I was also told that in one of the towers the elevators were not working and everyone had to use the stairs. I had a hard time getting beach towels and when I finally found where to get them (preferred club side) the worker rolled her eyes at me. The hotel wasn't the only place I felt this way. I am not sure if it is a cultural thing or what?

Posted by on Aug 7, 2018

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3 out of 5
Pools need maintenance/repairs. Need new and more umbrellas at pools and beach. Very little beach space. Not a very kid friendly menu in the restaurants or the buffet. Drink cups are very small. Staff was very friendly. Very clean.

Posted by on Jul 2, 2018

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Comment from Hotel Management

Aug 21, 2018 by eConcierge

Good Day, Thank you for sharing your comments regarding your recent stay at Sunscape Splash Montego Bay to which we have noted and shared in the respective areas for improvement with the Unlimited Fun services offered along with the help of our friendly staff. Thank you. Shaudae Brown eConcierge

2 out of 5

Pro: It's Cheap, Con: Everything Else

Pros: The beach
Cons: Update the facilities, improve the food
Location: Not much nearby so you will need to take a taxi elsewhere which will cost at least $30 one way for up to four people.
If you've stayed at other all inclusive resorts, this one will be a disappointment! The facilities are old and the food is only okay. They are constantly trying to sell you on additional services- book you a spa appointment, get you to book another stay, etc. It's obnoxious and certainly not relaxing. We were invited to a breakfast where they were going to try to sell us a return trip and the lady called our room twice at 8 am to make sure we would be at the breakfast at 8:30 am on a Saturday, it was over the top and completely unnecessary, and as you can imagine, we did not attend. It does have it's own beach which is easily the best part of this resort. The 24 hr food option only includes only desserts and coffee so don't expect much outside of the hours the restaurants or buffet is open. The pictures online are definitely doctored to look better than they do in person. The waterpark is old and worn out. If you are going to stay here, stay on the Sunscape Cove side, that section of the resort seemed nicer.

Posted by on Jun 26, 2018

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3 out of 5

Cool hotel but....

There was no toilet paper holder in bathroom. The shower head needed to be changed; water spraying everywhere except on me. By third day we noticed that the room wasn’t being swept or mopped; (dirty feet). Was given the chance to upgrade the room at check in but I spent enough on the 5night trip, should have a better room. The food was nice, my son and husband stuffed their faces every night at the buffet. The wait staff were the best. I also really enjoyed the entertainment staffs’ dancing. FYI: I’m a faithful cruiser so I’m used to being spoiled rotten when I vacation. Just trying something different.

Posted by , from NY on Feb 27, 2018

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Comment from Hotel Management

Mar 17, 2018 by Econcierge

Good Day, We thank you for the time taken to write your review. We apologize for the inconveniences experienced as this is not what we want for you our valued guests. I am happy to hear of the great time your family had being entertained by our staff. We look forward to making many improvements and look forward to your next visit where you will enjoy such.

1 out of 5

Don't Stay Here!

Pros: Not much
Cons: Updating the resort, more friendly staff, more food selections and cleaner rooms and pools
Location: Close to the airport
Not clean, moldy bathroom walls and stained bathroom curtains and the beds are uncomfortable. Some of the staff are nice while others are not pleasant. Pools are not clean and smell of urine. Food selection is poor and the seven restaurant choices are not really restaurants. One is a café open all day and night that you can grab a snack or drink. The other is a snack stop to grab a burger or drink. The beach is ok here.

Posted by , from NJ on Sep 6, 2017

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3 out of 5

good location

Pros: some of the workers are great
Cons: a lot more need to be done
Location: great location
a lot more need to be done! great place, great location but need more direction. the pool is clean and room.

Posted by , from new york. on Aug 29, 2017

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About the Sunscape Splash Montego Bay - All Inclusive

Location 1 Sunset Blvd, Montego Bay,

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Sunscape Splash Montego Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sunscape Splash Montego Bay - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Montego Bay property.

  • 308 guestrooms or units
  • 6 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (8 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Sunscape Splash Montego Bay - All Inclusive offers 308 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Deep soaking tub
  • Stocked minibar (free)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

World Cafe - Onsite restaurant. Open daily.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Gohan - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Open daily.

Coco Cafe - This Cafe serves light fare only. Open daily.

Barefoot Grill - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.

Nearby Activities

Outdoor tennis courts, a health club, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Sunscape Spa. Services include deep-tissue massages, hot stone massages, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Manicures and pedicures
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sunscape Splash Montego Bay - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • 24-hour check-in

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 40 per week (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Splash Montego Bay All Inclusive
  • Sunscape Splash All Inclusive
  • Sunscape Splash Montego Bay
  • Sunscape Splash
  • Sunscape Splash Montego Bay All Inclusive All-inclusive property
  • Sunscape Splash All Inclusive All-inclusive property
  • Sunscape Splash Montego Inclu

You should know

  • The total price shown includes a resort fee.
  • Pets and service animals are not allowed on site.

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.