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"When we first checked in we did not like the room we were given. We felt the room was not up to par with the money we were spending. After voicing our ... " More

By a verified traveler on Wed 21 Jun 2017

Hotel Description

4-star beachfront property near Montego Bay Cruise Ship Terminal

Beachfront retreat

You'll find Montego Bay Cruise Ship Terminal and Montego Bay Marine Park within 3 miles (5 km) of this Montego Bay property. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Fairview Shopping Center is within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach scuba diving, or relax with sun loungers and beach umbrellas. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, flat-screen TVs

The 122 guestrooms have flat-screen TVs with cable channels and offer free WiFi and free minibar items. Other amenities include room service, coffee/tea makers, and free bottled water.

Club Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$347* Per night/room Jan 29 - Jan 30

Club Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunscape Cove Montego Bay - All Inclusive ratings based on 8 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunscape Cove Montego Bay - All Inclusive

Everyone (6)
4 out of 5
Loved the easy access to the beach. Food was good but repetitive, definitely okay for short stays but not long ones, like a week or more. Small broken items that never got fixed but it didn't bother us, toilet paper holder, shower head, and really loud, squeaky bathroom door. I liked that the resort was constantly getting cleaned and someone was always grooming the plant life. Really loud construction going on next to our room. Luckily, we weren't there all that often. It seemed as though we were forgotten about, as we were supposed to have a Butler service in another room but we weren't assigned one and had to go ask about it later. We were also supposed to have $200 in resort coupons that we never got offered and once again, had to ask about them later. Service is lacking in the check in stage for sure.

Posted by , from UK on Sep 15, 2019

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Comment from Hotel Management

Sep 16, 2019 by E-concierge

Thank you for the review! We will address the cons promptly to improve our services. We will be looking forward towards your return. Have a Sunsational day!

4 out of 5
The property was a solid 3 star facility with one of the best snorkeling beaches of any of the resorts we've visited. House keeping (Deara) did a great job of providing us a clean, well provisioned environment and the food was good. Food services provided a variety to choose from and we enjoyed all 4 restaurants that we ate at. Staff (especially Vinroy) were very accommodating and got us settled in our room promptly even though we arrived well before check in. The grandkids had plenty to keep them busy with the water park, multiple pools, and well kept beaches. The only negative was the bathroom was a little small and the people who handled the beach towels and activity equipment as they were typically preoccupied on cell phones and not very accommodating. Heard a few other guests complain about their experience but got the impression they were the type that wanted to pay 3 star prices and get a 5 star experience. Overall a very good experience

Posted by , from Morganton NC on Aug 25, 2019

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Comment from Hotel Management

Aug 27, 2019 by E-concierge

We're glad to hear that you and your family enjoyed their stay here at our resort. We are truly heartened to have given you such an memorable experience. We will be looking forward to having you again in the future.

3 out of 5
Food was okay. Right on the beach. Staff was mostly okay, a few were great, a few were rude. Rooms were nothing special. Kid's pool was pretty cool.

Posted by on Apr 25, 2019

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Comment from Hotel Management

May 3, 2019 by Jerrine B

Good Day, We are delighted to hear of the experience you had, where you were able to enjoy our amenities and your children the kiddies pool. We are an unlimited fun resort for all. Our apologies for any inconvenience experienced and we do look forward to your next visit. Thank You

1 out of 5

Posted by on Mar 8, 2019

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Comment from Hotel Management

Apr 17, 2019 by eConcierge

We regret that you did not enjoy your vacation experience with us and wished we could be of greater service. We will work to satisfy each guest's vacation needs as our aim is to always please and create great Jamaican memories.

3 out of 5

Posted by on Oct 24, 2018

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Comment from Hotel Management

Oct 29, 2018 by eConcierge

Thank you for the rating. Shaudae Brown eConcierge

1 out of 5

This Hotel Does not have WIFI

Wifi was horrible should stay wifi not Available, and the food was a mess all day the entire trip. I had a vacation set for 5 days and was ready to go home after 1st full day. Don't waste your time booking with them, as they have a answer to your problems but no solutions.

Posted by , from Venice , Ca on Sep 2, 2017

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4 out of 5

Our room was excellent with the Beachfront View.

When we first checked in we did not like the room we were given. We felt the room was not up to par with the money we were spending. After voicing our concerns, we were offered another room more like what we were expecting. We had to pay an upgrade fee, which we think we should have not been charged. After the room change the stay was good.

Posted by , from Ohio on Jun 21, 2017

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4 out of 5

Nice hotel, friendly staff.

Location: About 15 minutes from the airport.
Check-in and check-out was fast and easy. The room was clean and comfortable. Very friendly staff, and there seemed to be plenty of them. The beach is a little rocky. You will need reef shoes. The food and drinks were good. What you would expect for resort food. Great resort for the price. I would definitely go back.

Posted by , from Pittsburgh, PA on Sep 12, 2016

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Comment from Hotel Management

Oct 16, 2016 by Kimberley Levy, eConcierge

Thank you for taking the time to post your review of your vacation with us here at Sunscape Montego Bay. It was a pleasure hosting you Eric, we appreciate your feedback and suggestions. We look forward to seeing you again.

About the Sunscape Cove Montego Bay - All Inclusive

Location 1 Sunset Blvd, Montego Bay,

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Airport transfers
  • Gratuities

  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Room service not included
  • Gratuities not included
  • All food and beverages included

Property Features

Sunscape Cove Montego Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sunscape Cove Montego Bay - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 8 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a children's pool, and an outdoor tennis court. Free self parking is available. Smoking is allowed in designated areas at this 4-star Montego Bay property.

  • 122 guestrooms or units
  • 8 dining venues
  • 6 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (8 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Sunscape Cove Montego Bay - All Inclusive offers 122 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Montego Bay property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Da Mario - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Gohan - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Open daily.

Barefoot Grill - This restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a complimentary water park, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving on site

Spa Services

Sunscape Spa has 9 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a steam room.

The spa is open daily.

  • Number of treatment rooms 9
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sunscape Cove Montego Bay - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Long-term renters welcome. Safety features at this property include a smoke detector.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation.

  • Long-term renters welcome
  • No rollaway/extra beds available
  • No pets or service animals allowed
  • 24-hour check-in
  • Debit cards

Hotel Names

  • Sunscape Cove Montego Bay All Inclusive
  • Sunscape Cove All Inclusive
  • Sunscape Cove Montego Bay
  • Sunscape Cove
  • Sunscape Cove Montego Bay All Inclusive All-inclusive property
  • Sunscape Cove All Inclusive All-inclusive property
  • Sunscape Cove Inclusive inclu
  • Sunscape Cove Montego Bay - All Inclusive Montego Bay
  • Sunscape Cove Montego Bay - All Inclusive All-inclusive property

You should know

  • Pets and service animals are not allowed on site.

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.