Hotel on Hip Strip
Posted Dec 31, 2015 on Expedia
checked in for one night on Christmas Eve, were on the way to a Christmas Eve Dinner, missed it because of a very incompetent and lying reservation/ sales manager on Duty that night...Experienced lots of trouble in regards to payment at hotel, hotel wanted to doublecharge the room. Reservation / front desk lady did not want to delay payment / resolving issue to the coming day, kept us for 2.5 hours at frontdesk. No dinner for us that night, very big frustration. Hotel was not able to contact Expedia either, I had to do oversea call to get them to discuss with hotel.
Rooms are absolutely outdated and smelly, no nice experience - will never come back.
Included breakfast is a joke, just coffee and 2 pieces of toast plus jam.
Plus they charge you a ENERGY FEE of USD 10. Something that most of the other hotels just absorb. Here it is added to your bill. So we ended up paying 119 USD for an advertised amount of USD 89.