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Miami, Florida Hotel Rooms at the Viceroy Hotel Group

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Viceroy Miami - Miami Hotels
Rating: 5.0 Stars

Viceroy Miami

485 Brickell Avenue, Miami - Map
"Luxurious hotel, rude staff"
The Viceroy is, without a doubt, a posh hotel. We stayed in a one bedroom suite, and the attention to detail and amenities were stunning. But for all the luxury, the staff was rude and unhelpful. For example, we went up to the rooftop pool to swim but found no towels and no attendant. My husband ran back down to the room to grab some and upon exiting, a staff member stopped and told him he could not bring the towels to the pool. My husband explained there were none and no attendant. The staff member told him there had to be someone on duty, but he would send someone to check. No one came. We asked three staff members to send someone up to the pool area. In the end, we dripped our way back to the room—and ended up using the room towels after we ruined the floors! Also word of advice, it won't save you a dime to go up to the restaurant rather than order room service. The view is beautiful and the food is good, but breakfast was $75 and we waited over 30 minutes for our check while watching the wait staff chat. Perhaps no one in Miami is concerned with schedules or follow-ups. I would stay at this hotel again, but I won't count on good service.
Centrally located on Biscayne Bay and Brickell, this urban chic design hotel is located near the port of Miami, the Design …More

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