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Hotel Unknown

3.5 star property
3.5-star spa hotel near Paseo de Montejo

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Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing
Hallway
Reception
Premium Suite, 2 Bedrooms, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing
Outdoor pool, open 10:00 AM to 9:00 PM, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Place, Mérida Cathedral
    ‪14 min walk‬
  • Place, Plaza Grande
    ‪14 min walk‬
  • Place, Paseo de Montejo
    ‪16 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(11 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Double Room, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(7 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Mérida

Mérida Centro stay.Within a 10-minute walk of this Mérida Centro hotel, you'll find Santiago Park and Casa Frederick Catherwood. Merida English Library and Parque Santa Lucía are also within half a mile (1 km).

What's nearby

  • Santiago Park - 7 min walk - 0.4 miles
  • Parque Santa Lucía - 13 min walk - 0.7 miles
  • Mérida Cathedral - 14 min walk - 0.8 miles
  • Plaza Grande - 14 min walk - 0.8 miles
  • Paseo de Montejo - 16 min walk - 0.9 miles

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪El Gran Santiago - ‬4 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪maíz, canela y cilantro - ‬5 min walk
  • ‪Galerón Club de Café - ‬4 min walk

About this property

Hotel Unknown

3.5-star spa hotel near Paseo de Montejo
Hotel Unknown offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and concierge services are also featured at Hotel Unknown.

Smoking is allowed in designated areas at this 3.5-star Mérida hotel.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Unknown offers 20 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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Villa Mercedes Merida, Curio Collection by Hilton
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,118 reviews
$92 nightly
The price is $111
Apr 4 - Apr 5
Total with taxes and fees
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Property amenities

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FHA190725TS5

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

How close is Hotel Unknown to the airport?

Hotel Unknown is 4.4 mi (16-min drive) away from the Mérida International Airport (MID) airport, the closest popular airport to the property.

Does Hotel Unknown have an airport shuttle?

Airport shuttle services are not available at Hotel Unknown.

Does Hotel Unknown offer free breakfast?

Hotel Unknown offers free continental breakfast every day from 7:30 AM to 11:00 AM.

Is there a casino at Hotel Unknown?

No, there is no casino at this hotel, but Casino La Cima (16-min walk) and Diamonds Casino (8-min drive) are nearby.

What time is check-in at Hotel Unknown?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Unknown?

Free parking is not available at this hotel.

Does Hotel Unknown have a pool?

Hotel Unknown features an outdoor pool. Guests can enjoy pool access from 10:00 AM to 9:00 PM.

Does Hotel Unknown have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Unknown have a spa?

Yes, this hotel has a spa.

How close is Hotel Unknown to downtown Mérida?

Hotel Unknown is 0.7 mi away from Mérida.

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 245 out of 355 reviews
Rating 8 - Good. 77 out of 355 reviews
Rating 6 - Okay. 15 out of 355 reviews
Rating 4 - Poor. 8 out of 355 reviews
Rating 2 - Terrible. 10 out of 355 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Feels like a second home for me. It is my third time staying here and the staff is terrific..
Stayed 14 nights in Dec 2025

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Very cozy hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

John Adriaan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing. The location is great. The rooms are spacious, clean and well cared for. We love the small garden and pool! The breakfast is filling, the coffee is hot and the staff are wonderful
Stayed 14 nights in Nov 2025

10/10 Excellent

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Good internet service. Had a decent sleep. There was some construction goi g on outside the property in the morning. Not their fault. It’s a nice location.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael Francis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Stayed 6 nights in Nov 2025

10/10 Excellent

Martha

Stayed 2 nights in Nov 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, rooms and pool.
Stayed 5 nights in Nov 2025

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff room was well equipped. One improvement would to be to have bigger plastic glasses in the room as the ones provided are too small.
Stayed 4 nights in Nov 2025

8/10 Good

candance

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Large room with patio and small ante room with couch
Stayed 5 nights in Oct 2025

10/10 Excellent

Jo

Stayed 4 nights in Oct 2025

10/10 Excellent

Rocio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience in Merida

The moment I enter It felt relaxing our private suit was wonderingful , quite, cool with good A.C. The tranquility of hotel and pool was a great experience would highly recommend.
Stayed 5 nights in Oct 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Lugar! Supero Mi expectativa

Todo el personal muy amable! El lugar excelente, privado, habitaciones muy bonitas y ubicación excelente.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay
Stayed 4 nights in Oct 2025

6/10 Okay

Porcha

Disliked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Luis, Garden Grove

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Leila

Disliked: Cleanliness, staff & service, property conditions & facilities
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
Stayed 1 night in Aug 2025

8/10 Good

harinder

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Pool
Inside the hotel area
Inside the hotel area
View from breakfast room
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Ana

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel itself is beautiful, with a lovely atmosphere. I do wish the customer service had been a bit more attentive. The property is still undergoing some construction, and we noticed tools left along the walkway and near our room. We only tried breakfast once, so I can’t speak much to the food overall, but that one experience wasn’t our favorite. On a positive note, I did enjoy a wonderful massage during my stay—it was truly relaxing and a highlight of the trip.
Stayed 4 nights in Aug 2025

2/10 Terrible

NATASHA, Miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
Stayed 3 nights in Jul 2025

8/10 Good

Imelda

Liked: Cleanliness, staff & service, room comfort

Rustic Living

The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cesar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Stayed 1 night in Jul 2025