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Hotel Napoleon, Ascend Hotel Collection

4-star property
179 Madison Ave, Memphis, TN 1-855-201-7819
3.8 out of 5
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See all 9 travelocity Reviews

"The property was nice I love that they renovated the building, this is why I chose to stay here. I would rather put money into saving history than st ... " More

By a verified traveler on Thu 03 Nov 2022

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Hotel Description

4-star hotel near Beale Street

City center retreat

Within a 15-minute walk of this Downtown Memphis hotel, you'll find Beale Street and FedEx Forum. The Peabody Memphis and Court Square are also within half a mile (1 km).

Business services

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a coffee shop, and luggage storage are also offered.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$162* Per night/room Oct 29 - Oct 30

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Napoleon, Ascend Hotel Collection ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Napoleon, Ascend Hotel Collection

Everyone (4) Couples (1) Family (3)
4 out of 5

Posted by on Jul 27, 2023

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Comment from Hotel Management

Aug 21, 2023 by Denise C

Thanks so much Sharon

3 out of 5
The property was nice I love that they renovated the building, this is why I chose to stay here. I would rather put money into saving history than staying at a chain hotel. I think they should clean the carpets and the hallways smell really bad. The walls are think but I accepted that because the building is old. I was EXTREAMLY disappointed that my TV did not work, my light fixtures were broken and the phone made noises all night.

Posted by on Nov 3, 2022

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Comment from Hotel Management

Nov 15, 2022 by Denise C

Thanks so much for staying with us Rebecca. I hope you reported the maintenance issues, and we were able to correct them during your stay. We do have renovation plans in the works now and new carpets will be coming. We hope to see you back to stay with us again.

5 out of 5
The staff was friendly and always available. They welcome you back after each outing and had plenty of room to sit in the lobby and a full service bar. Very clean and quiet , the rooms are spacious and scenic.

Posted by on May 30, 2022

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Comment from Hotel Management

Jun 13, 2022 by Denise C

Thanks so much for your kind compliments, Patrick

2 out of 5
Went to restaurant and no chef bartender made our overprice quesadillas It suck

Posted by on Jan 17, 2022

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Comment from Hotel Management

Jan 18, 2022 by Denise C

Thanks for sharing your review twice. With the shortage of staffing nationwide, unfortunately, we are only offering a limited menu right now.

3 out of 5
It was just ordinary, no frills and the improvements were just baseline improvements.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Denise C

Thanks so much for staying with us

5 out of 5

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 9, 2019 by Denise C

Thank you

5 out of 5
In the heart of downtown Memphis, we were able to walk to several interesting venues. Great hotel! Super clean, beautiful property, comfortable room, and the friendliest staff I have ever met at any hotel. Valet service was friendly and prompt, and everyone at the front desk was delightful! Keeping it on my travel list for Memphis.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 22, 2019 by Denise C

Thanks so much. We love hearing about your experience and look forward to seeing you again.

2 out of 5

Could be better

Pros: It was close to where I was conducting my business.
Cons: Get a real valet
Location: Streets were very empty at night.
When I checked in the valet was of no help. Basically he sat there and watched me struggle with my luggage and then seemed disappointed that I wanted to utilize the valet parking. He was so lazy he didn't work up a ticket so I got free valet parking. Although I was concerned that they could not find my car. When I arrived at 7:30 PM the cafe/bar was closed already. Breakfast in the AM cost $18 and really only had four choices.

Posted by , from NOLA on Apr 16, 2017

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Comment from Hotel Management

Apr 18, 2017 by Denise C

Thank you so much for your comments Gary. We appreciate hearing from our guests regarding their experiences. We apologize for the lack of service you received from the valet. Unsure when you checked in, we will have to look into the bar closing, it should be open except on Sundays. We will get this taken care of. We hope you will return and stay with us again.

5 out of 5

Memphis, Hotel Napoleon

An amazing hotel in a perfect location with a wonderful staff. This hotel is in the middle of everything you would want to do in downtown. The trolley line runs a block away taking you to most of the attractions, but really you can just walk. The hotel itself is wonderful and clean. The staff was very friendly, and I mean every single person not just the front desk. Every person in the hallways and elevator asked about our stay and thanked us for staying we them. The staff knows the area and made excellent recommendations for outings and restaurants. One of our favorite vacations to date.

Posted by , from Georgia on Oct 22, 2016

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Comment from Hotel Management

Oct 24, 2016 by Denise Chapman DOS

Thank you so much for your time in writing your response. We appreciate the positive feedback and sharing it with others. We look forward to having you as our guest again

About the Hotel Napoleon, Ascend Hotel Collection

Location 179 Madison Ave, Memphis, TN 38103

Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. The business-friendly Hotel Napoleon, Ascend Hotel Collection also features a fitness center, a front-desk safe, and an elevator. Parking is available for a fee. This 4-star Memphis hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 5 levels
  • Built in 2016
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Memphis Central Station (3.4 km / 2.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Napoleon, Ascend Hotel Collection offers 58 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply).

  • Pillowtop beds
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Luna Restaurant & Bar - This café specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 1
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 10
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay
  • Resort fee: USD 11.95 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • In-room bottled water
  • In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10–20 per person
  • Covered self parking fee: USD 15.00 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Winchester Hotel Memphis
  • Hotel Napoleon Memphis
  • Napoleon Memphis
  • Napoleon, Ascend Collection
  • Hotel Napoleon, Ascend Hotel Collection Hotel
  • Hotel Napoleon, Ascend Hotel Collection Memphis
  • Hotel Napoleon an Ascend Hotel Collection Member
  • Hotel Napoleon, Ascend Hotel Collection Hotel Memphis

You should know

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.