"The staff made my stay very pleasant and tended to my every need. Wish I could take them with me " More

By a verified traveler on Fri 07 Jul 2017

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Hotel Description

Hotel near University of Memphis in Memphis

Close to airport

With a stay at this hotel, you'll be convenient to University of Memphis and Dixon Gallery and Gardens. Also nearby are Memphis Botanic Gardens- Hardin Hall and Theatre Memphis.

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A lobby fireplace, express check-in, and express check-out are also on offer.

Free WiFi, comfy beds

The 109 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$73 per night

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn & Suites Airport-American Way ratings based on 15 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Inn & Suites Airport-American Way

Everyone (12)
3 out of 5
Property has seeing better times. Hall and room in need of repairs.

Posted by on Apr 29, 2019

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3 out of 5
Everything was great except for the housecleaning staff. Checked in on Thursday night. On Friday did not even come to clean room, make beds or bring fresh towels - had to go get clean towels Friday night. On Saturday did clean, but did not leave washcloths. The guy running the desk took the complaints down but only told us to talk to the manager on Monday which was the day after we checked out.

Posted by on Feb 24, 2019

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4 out of 5

Posted by on Dec 3, 2018

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2 out of 5
First room had roaches. Pot us on 2nd floor and maid had left soda can on table. Change on floor so not vacuumed

Posted by , from Memphis, TN on Nov 21, 2018

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1 out of 5
Unclean sheets... Unacceptable. We found a wad of hair between the sheets. Manager said he would refund us for 1 night since we didn't return for the 2nd night of our stay.

Posted by on Aug 28, 2017

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4 out of 5

The hotel staff is very friendly and courteous.

The staff made my stay very pleasant and tended to my every need. Wish I could take them with me

Posted by on Jul 7, 2017

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4 out of 5

Nice place to stay

We enjoyed staying here, but the bathroom electric outlet did not work in our first room. We didn't discover this until morning, so that was inconvenient. The staff had us move to another room for the 2nd night. Breakfast was great. It was not far from Graceland.

Posted by , from Omaha, NE on May 24, 2017

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Comment from Hotel Management

May 27, 2017 by GM

I apologize for the issue of the outlet not working. We have taken care of the problem and appreciate your bringing it to our attention. We hope to see you again in the future.

5 out of 5

Beautiful hotel

Beautiful hotel with a nice pool. Friendly staff and a delicious full breakfast

Posted by on Aug 8, 2016

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3 out of 5

Hotel Review

Pros: Close to airport
Cons: Odor and outlets in bathroom
Location: Near airport
Facility was clean, but our room had a terrible odor. Electrical outlets in bathroom would not keep anything in them, hair appliances kept falling out.

Posted by on Jun 14, 2016

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1 out of 5

Dangerous area

Pros: Nothing
Cons: Nothing
Location: Nothing
Bad area dangerous area would not recommend hot tub broken dirty rooms and breakfast area was afraid to stay in this hotel would not recommend or use traverocity again

Posted by , from kansas on Oct 14, 2015

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About the Comfort Inn & Suites Airport-American Way

Location 4225 American Way, Memphis, TN 38118

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served. Event space at this hotel measures 1000 square feet (93 square meters) and includes a conference center. A roundtrip airport shuttle is free (available 24 hours). Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn & Suites Airport-American Way. Free self parking is available. This Memphis hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 3 levels
  • 1000 sq ft of conference space
  • 93 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Inn & Suites Airport-American Way offers 109 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Comfort Inn Airport-American Way Hotel Memphis
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  • Memphis Comfort Inn & Suites Airport-American Way Hotel
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  • Comfort American Way Memphis

You should know

  • Comfort Inn & Suites Airport-American Way offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.