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"We did not have a good experience at this Hotel location " More

By a verified traveler on Sun 11 Sep 2022

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Hotel Description

Enjoy free breakfast at this Memphis hotel

Near the airport

Within 6 miles (10 km) of this Memphis hotel, you'll find Audubon Park and University of Memphis. Dixon Gallery and Gardens and Memphis Botanic Gardens- Hardin Hall are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. A lobby fireplace, a computer station, and dry cleaning are also on offer.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80* Per night/room Feb 26 - Feb 27

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn & Suites Airport - American Way ratings based on 29 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Inn & Suites Airport - American Way

Everyone (18) Couples (4) Family (3)
4 out of 5
We did not have a good experience at this Hotel location

Posted by on Sep 11, 2022

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2 out of 5
The hotel was Wolfley outdated and smelled of mold and mildew in the area very disconcerting scary head to check out within two hours because I didn't feel safe and scared to ask for a refund for appraisal from hotel staff

Posted by on Sep 3, 2022

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5 out of 5

Posted by on Jul 4, 2022

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3 out of 5
Sketchy part of town for sure

Posted by , from SANTA BARBARA on Apr 10, 2022

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1 out of 5
We to two suites the sheet had stains !! The floors where not clean the bathroom Where not clean

Posted by on Feb 22, 2022

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2 out of 5
Did not like anything, hotel was dirty and stinky (maryjuana). Only 2 towels in my room. No breakfast. Staff was not polite.

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 7, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

1 out of 5
In a very bad area of town. I felt very unsafe so left without spending the night and paid for another motel in safer area of town.

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 6, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

5 out of 5

Posted by on Aug 4, 2021

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1 out of 5
We booked a hotel and at check in was told they were overbooked. The hotel wasn’t available like Travelocity said it was. It took 2 hours to find another room.

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 21, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

3 out of 5
Don’t trust this place. Shabby, outdated rooms with stained carpets and linens. Tarnished lamps and doorjambs, cigarette stench in the halls that wafts into the non-smoking room. There was some ashes in the elevator, bunch of folks just hanging out in the parking lot and litter all over the street leading up to the hotel. We would have canceled if it weren’t so late. This is a last resort spot and should be half the price, if that. Shame on you comfort inn.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 22, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

About the Comfort Inn & Suites Airport - American Way

Location 4225 American Way, Memphis, TN 38118

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Event space at this hotel measures 1000 square feet (93 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn & Suites Airport - American Way. Free self parking is available. This Memphis hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 3 levels
  • 1000 sq ft of conference space
  • 93 sq m of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Inn & Suites Airport - American Way offers 109 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Comfort Inn & Suites Airport - American Way offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Airport-American Way
  • Comfort Inn Airport-American Way Hotel
  • Comfort Inn Airport-American Way Hotel Memphis
  • Comfort Inn Airport-American Way Memphis
  • Comfort Inn Airport-American Way Hotel Memphis
  • Comfort Inn Airport-American Way Hotel
  • Comfort Inn Airport-American Way Memphis
  • Comfort Inn Airport-American Way
  • Hotel Comfort Inn & Suites Airport-American Way Memphis
  • Memphis Comfort Inn & Suites Airport-American Way Hotel
  • Hotel Comfort Inn & Suites Airport-American Way
  • Comfort Inn & Suites Airport-American Way Memphis
  • Comfort Inn Suites Airport American Way
  • Comfort American Way Memphis
  • Comfort & Suites American Way
  • Comfort Inn Suites Airport American Way
  • Comfort Inn & Suites Airport - American Way Hotel
  • Comfort Inn & Suites Airport - American Way Memphis
  • Comfort Inn & Suites Airport - American Way Hotel Memphis

You should know

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.