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"Don’t trust this place. Shabby, outdated rooms with stained carpets and linens. Tarnished lamps and doorjambs, cigarette stench in the halls that waft ... " More

By a verified traveler on Tue 01 Jun 2021

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Hotel Description

Enjoy free breakfast at this Memphis hotel

Near the airport

Within 6 miles (10 km) of this Memphis hotel, you'll find Dixon Gallery and Gardens and Audubon Park. Memphis Botanic Gardens- Hardin Hall and Theatre Memphis are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A lobby fireplace, a computer station, and dry cleaning are also on offer.

Free WiFi, comfy beds

The 109 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, DVD players, and LCD TVs with cable channels.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$71* Per night/room Nov 18 - Nov 19

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn & Suites Airport-American Way ratings based on 23 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Inn & Suites Airport-American Way

Everyone (15) Couples (3) Family (2)
2 out of 5
Did not like anything, hotel was dirty and stinky (maryjuana). Only 2 towels in my room. No breakfast. Staff was not polite.

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 7, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

1 out of 5
In a very bad area of town. I felt very unsafe so left without spending the night and paid for another motel in safer area of town.

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 6, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

1 out of 5
We booked a hotel and at check in was told they were overbooked. The hotel wasn’t available like Travelocity said it was. It took 2 hours to find another room.

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 21, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

3 out of 5
Don’t trust this place. Shabby, outdated rooms with stained carpets and linens. Tarnished lamps and doorjambs, cigarette stench in the halls that wafts into the non-smoking room. There was some ashes in the elevator, bunch of folks just hanging out in the parking lot and litter all over the street leading up to the hotel. We would have canceled if it weren’t so late. This is a last resort spot and should be half the price, if that. Shame on you comfort inn.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 22, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

4 out of 5
Over all I enjoyed my stay

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 10, 2021 by Sam Patel

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

1 out of 5
Apparently this property is used for more than just a hotel. There were men and women coming and going all night long. Someone actually urinated in the elevator in front of one of the members of our group. There were questionable stains all over the floors, walls, and bedding. And the halls smelled of marijuana.

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 10, 2021 by Sam Patel

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

5 out of 5

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 28, 2021 by Sam Patel

Dear Joe, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4 out of 5

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jul 30, 2019 by Hetal Bhakta

Thank you for your feedback!

3 out of 5
Property has seeing better times. Hall and room in need of repairs.

Posted by on Apr 29, 2019

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3 out of 5
Everything was great except for the housecleaning staff. Checked in on Thursday night. On Friday did not even come to clean room, make beds or bring fresh towels - had to go get clean towels Friday night. On Saturday did clean, but did not leave washcloths. The guy running the desk took the complaints down but only told us to talk to the manager on Monday which was the day after we checked out.

Posted by on Feb 24, 2019

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About the Comfort Inn & Suites Airport - American Way

Location 4225 American Way, Memphis, TN 38118

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Event space at this hotel measures 1000 square feet (93 square meters) and includes a conference center. A roundtrip airport shuttle is free (available 24 hours). Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn & Suites Airport-American Way. Free self parking is available. This Memphis hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 3 levels
  • 1000 sq ft of conference space
  • 93 sq m of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Inn & Suites Airport-American Way offers 109 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Airport-American Way
  • Comfort Inn Airport-American Way Hotel
  • Comfort Inn Airport-American Way Hotel Memphis
  • Comfort Inn Airport-American Way Memphis
  • Comfort Inn Airport-American Way Hotel Memphis
  • Comfort Inn Airport-American Way Hotel
  • Comfort Inn Airport-American Way Memphis
  • Comfort Inn Airport-American Way
  • Hotel Comfort Inn & Suites Airport-American Way Memphis
  • Memphis Comfort Inn & Suites Airport-American Way Hotel
  • Hotel Comfort Inn & Suites Airport-American Way
  • Comfort Inn & Suites Airport-American Way Memphis
  • Comfort Inn Suites Airport American Way
  • Comfort American Way Memphis
  • Comfort & Suites American Way
  • Comfort Inn & Suites Airport-American Way Hotel
  • Comfort Inn & Suites Airport-American Way Memphis
  • Comfort Inn & Suites Airport-American Way Hotel Memphis

You should know

  • Comfort Inn & Suites Airport-American Way offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.