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"Enjoyed the experience with the family. " More

By a verified traveler on Thu 23 Jun 2022

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Hotel Description

Family-friendly 3.5-star resort with outdoor pool

Near the airport

You'll be within half a mile (1 km) of University of Puerto Rico Mayagüez Campus and 2 miles (3 km) of Tropical Agriculture Research Station with a stay here. Parque Del Litoral and Yaguez Theater are also within 2 miles (3 km).

Casino, dining

A casino and an outdoor pool are featured at this resort. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy a meal from the restaurant and perks like free WiFi.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mayagüez Resort & Casino ratings based on 13 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mayagüez Resort & Casino

Everyone (5) Couples (1) Family (6)
2 out of 5
Property is old rundown and not kept up. Room had no curtains only shades. Faucet leaking and old tv. Room are very used and not maintained

Posted by on Oct 14, 2022

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2 out of 5
This was a disappointment experience. The hotel was not full and the staff gave us the worse room at the second floor. Whenever you see a hallway with dehumidifiers you know that there is a ventilation issue. I was right , our room’s wall were cover with mold, the carpet was dirty , the bathroom bathtub didn’t even had a liner. We complained at the front desk and they moved us to the 5th floor. The situation was a little less traumatic since at least had a good view. The pool , which is the catcher to book this hotel for many families had a lot of safety issues. One of the pools had a corroded metal tube with screws sticking out. This is a big hazard for any child that for a second climb to this area can get injured with it. There is a fan (guessing is for the pool pump) that doesn’t have a guard in placed. This is an hazard for even their own employees. Finally the time for check out. Front desk couldn’t give the receipt because there was not “system”. I mean, how I am suppose to do my spend report for work now??After calling the manager that never showed up to work and several calls to front desk, someone finally sent me the receipt to my email. Overall, and sad and disappointing experience. Nobody didn’t even apologize for the inconvenience of the room.I have to travel to Mayaguez often but O will definitely no staying in this hotel again.

Posted by , from SAN JUAN on Sep 3, 2022

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5 out of 5

Posted by , from Catano on Jul 5, 2022

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5 out of 5
Enjoyed the experience with the family.

Posted by on Jun 23, 2022

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1 out of 5
Customer service was terrible. Checked in at 11 pm and very tired, front desk didnt want to give me my room keys until all my family arrived at the lobby. Bands for the pool were not given to us and staff had 0 empathy toward us. Very rude and even felt like we were bordering them. Other people in the lobby had the same experience.

Posted by on Jun 20, 2022

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3 out of 5

Posted by on Dec 13, 2021

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1 out of 5
Recepción pésimo. Me facturaro el triple. No vuelvo a quedarme

Posted by , from Pr on Jan 13, 2021

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3 out of 5
Hotel is old more like a two star hotel plus very dissapointed about all the rules the hotel have;you have to wear a bracelet on your stay,you have to pay resort fees like in Las Vegad NV,you have to par for parking,you have to pay everything is extra;everything. Up to you if you want this experience.

Posted by on Dec 29, 2019

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4 out of 5
Air conditioner could not be properly adjusted. Air conditioner made cracking noises from time to time. Soap holder was not properly screwed in.

Posted by on Dec 26, 2019

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3 out of 5

Posted by on Oct 1, 2019

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About the Mayagüez Resort & Casino

Location Route 104 km. 0.3, Mayaguez, 00681

Property Features

Mayagüez Resort & Casino offers its guests a children's pool, a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A casino, a terrace, and tour/ticket assistance are also featured at the family-friendly Mayagüez Resort & Casino. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Mayagüez resort.

  • 210 guestrooms or units
  • 5 levels
  • 2 buildings
  • Casino
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Mayagüez Resort & Casino offers 210 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

El Castillo - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

La Veranda Terrace - This bar specializes in local cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Individually-wrapped food options are available for breakfast and through room service. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 5 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours
  • Minimum age for negative COVID-19 test result requirement: 5
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 1
  • Property does not offer onsite COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 15
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night
  • Resort fee: USD 19.98 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 for adults and USD 7.95 for children (approximately)
  • Self parking fee: USD 6.69 per night
  • Valet parking fee: USD 17.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mayagüez Casino
  • Mayagüez Casino Mayaguez
  • Mayagüez Resort & Casino
  • Mayagüez Resort & Casino Mayaguez
  • Mayagüez Resort Casino Mayaguez
  • Mayagüez Resort Casino
  • Mayagüez Resort Casino
  • Mayaguez & Casino Mayaguez
  • Mayagüez Resort & Casino Resort
  • Mayagüez Resort & Casino Mayagüez
  • Mayagüez Resort & Casino Resort Mayagüez

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.