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Universal Hotel Neptuno - Adults Only

4.0 star property
4-star beachfront hotel near Playa de Palma

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Photo gallery for Universal Hotel Neptuno - Adults Only

Poolside bar
Property video
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Junior Suite, Balcony, Sea View (Frontal) | Balcony view
A modern bar area with a DJ booth, seating, and a staircase with illuminated steps.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • Place, Playa de Palma
    ‪2 min walk‬
  • Place, Hipotels Convention Centre
    ‪3 min walk‬
  • Place, El Arenal Beach
    ‪17 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪12 min drive‬

Room options

View all photos for Double Room, Balcony

A modern hotel room with a bed, bedside table, and a round mirror.

Double Room, Balcony

7.6 out of 10
Good
(5 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Double Room, Balcony, Sea View

A hotel room with a large bed, a chair, a bedside table, and a view of the ocean through a sliding glass door.

Double Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | Balcony view

Double Room, Balcony, Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial sea view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Junior Suite, Balcony, Partial Sea View (Lateral)

Junior Suite, Balcony, Partial Sea View (Lateral) | Balcony view

Junior Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Balcony, Sea View (Frontal)

Junior Suite, Balcony, Sea View (Frontal) | Balcony

Junior Suite, Balcony, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, Balcony, Partial Sea View (Lateral)

Suite, Balcony, Partial Sea View (Lateral) | Living area | 40-inch flat-screen TV with satellite channels, TV

Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Terrace, Poolside

Junior Suite, Terrace, Poolside | In-room safe, blackout drapes, soundproofing, free WiFi

Junior Suite, Terrace, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Naughty Suite

A modern bedroom with a circular bed, a bar area, and a neon sign.

Naughty Suite

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Palma de Mallorca

On the beach.You'll be within half a mile (1 km) of Playa de Palma and 2 miles (3 km) of El Arenal Beach with a stay here. Plaza Espana is within 9 miles (15 km) and Plaza Mayor de Palma is within 12 miles (20 km).

What's nearby

  • Playa de Palma - 2 min walk - 0.1 miles
  • Hipotels Convention Centre - 3 min walk - 0.2 miles
  • La Porciuncula Church - 11 min walk - 0.6 miles
  • El Arenal Beach - 17 min walk - 0.9 miles
  • Port of El Arenal - 8 min drive - 1.4 miles

Getting around

  • Marratxi Poligon Station - 13 min drive
  • Palma de Mallorca Airport (PMI) - 20 min drive

Restaurants

  • ‪Bierkönig - ‬4 min walk
  • ‪Bamboleo - ‬4 min walk
  • ‪Zur Krone - ‬5 min walk
  • ‪Megapark - ‬2 min walk
  • ‪Lino's II - ‬4 min walk

About this property

Universal Hotel Neptuno - Adults Only

4-star beachfront hotel near Playa de Palma
Sit back and relax on the beach with complimentary cabanas, umbrellas, and beach club nearby (surcharge). After a day at the beach, enjoy amenities at Universal Hotel Neptuno - Adults Only like a seasonal outdoor pool, an indoor pool, and a fitness center.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a sauna and a terrace.

This 4-star Palma de Mallorca hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Deli
  • Cabanas on the beach (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue
Universal Hotel Neptuno - Adults Only offers 100 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies. 40-inch flat-screen televisions come with satellite channels.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 m
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Energy-saving switches used
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 18 to September 15:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open April 14 and close October 31.
  • This is an adults-only property and guests under 16 years old aren't allowed.

Property is also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Frequently asked questions

How close is Universal Hotel Neptuno - Adults Only to the airport?

Universal Hotel Neptuno - Adults Only is 4.7 mi (20-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

How much does it cost to stay at Universal Hotel Neptuno - Adults Only?

As of Jul 6, 2026, prices found for a 1-night stay for 2 adults at Universal Hotel Neptuno - Adults Only on Jul 8, 2026 start from $255, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Universal Hotel Neptuno - Adults Only have an airport shuttle?

Universal Hotel Neptuno - Adults Only offers an airport shuttle.

How close is Universal Hotel Neptuno - Adults Only to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Universal Hotel Neptuno - Adults Only offer free breakfast?

Free breakfast isn’t provided at Universal Hotel Neptuno - Adults Only, but buffet breakfast is offered for a fee of EUR 15 per person. It's available every day from 8 AM to 10:30 AM.

Is there a casino at Universal Hotel Neptuno - Adults Only?

No, there is no casino at this hotel, but Mallorca Casino (19-min drive) is nearby.

What time is check-in at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 2 AM.

Is there free parking at Universal Hotel Neptuno - Adults Only?

Free parking is not available at this hotel.

Does Universal Hotel Neptuno - Adults Only have a pool?

Universal Hotel Neptuno - Adults Only features an indoor pool and a seasonal outdoor pool. One of the pools is closed seasonally each year from June 18 to September 15.

Does Universal Hotel Neptuno - Adults Only have a restaurant?

Universal Hotel Neptuno - Adults Only is home to PM1114, which features Mediterranean cuisine, a beachfront location, and al fresco dining.

Does Universal Hotel Neptuno - Adults Only have a spa?

There are no spa services available at this hotel.

How close is Universal Hotel Neptuno - Adults Only to downtown Palma de Mallorca?

Universal Hotel Neptuno - Adults Only is 0.6 mi away from Ses Cadenes.

Universal Hotel Neptuno - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 224 out of 463 reviews
Rating 8 - Good. 188 out of 463 reviews
Rating 6 - Okay. 30 out of 463 reviews
Rating 4 - Poor. 9 out of 463 reviews
Rating 2 - Terrible. 12 out of 463 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
View was good of the beach.room was clean and had everything i needed.breakfast was a great spread,fresh but hot food was ok .staff was polite
Stayed 7 nights in Mar 2026
Verified

4/10 Poor

Liam

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is lovely but is let down by things such as: - Only 1 coffee pod each per stay. You have to pay for more. - Pool towels need to be “rented” which you can only pay in cash for.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Stayed 4 nights in Jun 2023
Verified

8/10 Good

leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a beach location

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Ronica

Liked: Cleanliness, amenities, property conditions & facilities
The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Tobias Nils

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 1 night in May 2024
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Carlo

Disliked: Amenities, property conditions & facilities
The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Stayed 7 nights in Jul 2022
Verified

8/10 Good

Pilar Cazorla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Aug 2022
Verified

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very windy at the pool. Photos show things differently. Lots of nightlife next door. Old hotel updated year 2000, well maintained. Very nice staff.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Vildana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Stayed 4 nights in Jul 2022
Verified

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
Stayed 5 nights in Sep 2025
Verified

4/10 Poor

Kathleen

Liked: Staff & service
The property was totally fine but the outside beach was very dirty and not well kept.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Jokin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Ermin

Disliked: Staff & service, property conditions & facilities, room comfort

Very dated hotel but on the beach

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the ants in the bathroom
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war perfekt
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Zimmer, sehr ruhig in der Vorsaison. Sehr gute Betten und Kopfkissen, flauschige Handtücher… gerne wieder
Stayed 1 night in Mar 2026
Verified

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Ausblick war leider nicht schön aber sonst war es vollkommen in Ordnung! Schöne große Zimmer und der Strand nicht weit! Frühstück war super ! Würde es wieder buchen.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

.

Liked: Cleanliness, amenities, property conditions & facilities
Zimmer war top, Frühstücksbuffet sehr gute Auswahl, top Lage
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Ursula

Liked: Staff & service, amenities
Die Juniorsuite mit frontaler Meersicht ist sehr geräumig. Wenn die Balkontüren geschlossen sind, hört man praktisch nicht mehr von der Promenade her. Die Mitarbeiter waren alle freundlich und zuvorkommend. Das Frühstücksbüffet bot eine grosse Auswahl. Das einzige, was uns störte, war, dass die Dusche offen ins Zimmer war. Wenn man mit der Schwester oder Kollegin reist, ist dies nicht so angenehm.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Sven

Liked: Amenities
Schönes Hotel, wir hatten ein Zimmer direkt Meerblick, wirklich schön, Frühstücksbuffet, hervorragend, große Auswahl, frisches Obst, direkte Lage neben dem Megapark, trotzdem hat man ihn kaum gehört. Toller Pool und toller Meerblick.
Stayed 1 night in Oct 2025