Pestana CR7 Gran Vía Madrid

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Security system
• Staffed front desk
• LGBTQ friendly
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• UnionPay
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are compulsory at the property
• Contactless food service / room service is available
• Reservation might be required for some facilities onsite
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Property follows sanitization practices of SGS (3rd party expert - Global)
• Protective clothing is available to guests
• Masks are available to guests
• Mobile key entry is not available
• Gloves are available to guests
• Food service has been amended for enhanced safety
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitizer
• Social distancing measures are in place
• Contactless check-in is available
• No rollaway/extra beds available
• Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available
• Individually-wrapped food options are available for breakfast
• Individually-wrapped food options are available for lunch
• Parking height restrictions apply
• Individually-wrapped food options are available for dinner
• Individually-wrapped food options are available through room service
• Debit cards
• Gap period enforced between guest stays - 24 hours