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4.8 out of 5

"Nice room and clean. Good location in heart of Madrid. " More

By a verified traveler on Tue 30 Jul 2019

Hotel Description

3-star hotel near Gran Via Street

City center stay

At this Madrid Centro hotel, you'll be well placed to visit Gran Via Street and Royal Theatre, both within a 5-minute walk. Puerta del Sol and Plaza Mayor are also within half a mile (1 km).

Business services

Free WiFi in public areas, dry cleaning, and luggage storage are available at this hotel. Business travelers can take advantage of the business center. Multilingual staff can provide around-the-clock assistance and laundry facilities are on offer.

Free WiFi, kitchens

The 37 guestrooms feature well-equipped kitchens with refrigerators and microwaves, as well as free WiFi and flat-screen TVs with cable channels. Other amenities include minibars, coffee/tea makers, and hair dryers.

Penthouse Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Duplex

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Duplex Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Be Mate Callao ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Be Mate Callao

Everyone (2) Couples (1)
5 out of 5
Nice room and clean. Good location in heart of Madrid.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Sergio Gómez - Front desk agent

Dear client, First of all we would like to thank you for your interest in us. Thank you for taking the time writting us a great feedback of our service , rooms and location. It would be a pleassute to welcome back you as soon as you can. Kind regards from Madrid Sergio Gómez - Front desk agent

5 out of 5

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Sergio Gómez - Front desk

Dear client, Thank you for taking the time to rate us. We look forward to welcome you son. Best regards, Sergio Gómez Front Desk Agent

5 out of 5
great front desk staff and excellent room. Full air conditioning didn't quite make it up to the loft, but it was end of August and the rest of the room was fine

Posted by , from Boston on Sep 6, 2018

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Comment from Hotel Management

Sep 27, 2018 by Bárbara Soria - Front desk

Dear RD, Many thanks for your stay at Room Mate Laura and for sharing your experience in Expedia. We are really happy to know you enjoyed your stay with us and you like our room and our helpful customer service. In Room Mate we always work to provide the best service to all our guest. We hope to have the pleasure to welcome you back one day in the near future. Regards, Bárbara Soria - Front des

4 out of 5

Creativety at it's finest...

Pros: location
Was very surprised by this room. Very cool & unique features. Green hotel & great breakfast. And they have free green apples everyday for people to take before they leave the hotel. I would have to say the location was also great. Located very close Plaza de Mayor & Puerto del Sol, Palace & Calle Toledo (best restaurants & bars - non-touristy) BUT not in the heart where it can be noisy & distracting. It was perfect right on a nice little side street. I would highly recommend this hotel & the staff was very friendly.

Posted by , from Long Beach, NY on Feb 3, 2011

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Renovations + Closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite business center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Be Mate Callao. This 3-star Madrid hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 4 levels
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Madrid Principe Pio Station (1.9 km / 1.2 mi)
  • Metro station: Callao Station (0.3 km / 0.2 mi)

Room Amenities

Be Mate Callao offers 37 accommodations with minibars and safes. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchen
  • Minibar
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property´s foods and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 33.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 72 between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10.95 per person (approximately)
  • Kitchen/kitchenette fee: EUR 10 per stay
  • Rollaway bed fee: EUR 33.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Room Mate Laura
  • Room Mate Laura Hotel
  • Room Mate Laura Hotel Madrid
  • Room Mate Laura Madrid
  • Room Mate Laura Hotel
  • Room Mate Laura
  • Be Mate Callao Hotel
  • Be Mate Callao Madrid
  • Be Mate Callao Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.